If you’ve been shopping for replacement windows you may have come across Renewal by Andersen. Their ads can be all over the place and everyone has heard of the Andersen windows brand. You may have also come across Renewal by Andersen complaints and that’s not too usual.

There are a few reasons any larger window company will have occasional complaints. We’re written about Alside window complaints and Simonton window complaints before. Some of the factors discussed there definitely apply to Andersen too.

You will find that Renewal by Andersen complaints are often a little different for a couple reasons.

renewal by andersen complaints and warranty and prices

First, they’re very expensive and very tricky with the pricing

When you read feedback from folks who have received a quote for Renewal by Andersen windows a very common thread will be that they used very tricky pricing strategies. They often will use an iPad that will show you a price.

The first price will be very high. If you buy it they’ll gladly take your money. If you don’t they flip the iPad around, work some magic, then flip it back with a lower price.

Don’t buy that and the iPad will keep flipping around and the price will keep going down. It’s like magic.

Of course it’s not 1970 so basically no products are sold like this anymore except for home improvement products. It’s weird and it makes people unhappy.

Don’t believe me? Check out comments on the Renewal by Andersen review page we wrote a while back. The comments there, especially the comments from Renewal by Andersen salespeople and people who have received quotes, are my absolute favorite part of the site.

Does tricky pricing mean the windows are bad?

Not necessarily, but it might be a warning sign. I should say I think the Renewal by Andersen windows are perfectly nice products. There’s nothing inherently wrong with them and they look beautiful.

Notice, the issue that most commonly causes Renewal by Andersen complaints is not the products or the installation. It’s the sales process. If this sales process makes people unhappy you would have to wonder why they do it. That’s the question.

renewal by andersen complaints and reviews and warranty

Why would a company use a sales process that makes customers unhappy?

Of course they don’t tell me why they do things so all I can do is make an educated guess. I think it’s because they know many people wouldn’t buy the windows if they were clear about the prices.

It seems to me that the only reason a company would use a sales process like that is because they know that without it people wouldn’t buy. Then you’d think, why wouldn’t people buy if the pricing was more clear? The only answer I can think of is that they’re not a very good deal. People are smart. People don’t buy bad deals. Unless they’re really talked into it.

So, the fact that they seem to use this sales strategy all over the country tells me that they know they don’t offer a very good value. They need to show you some crazy price like $100k for new windows so you can flip out, then they can lower the price to $70k and then the super special price of $50k seems a lot more reasonable.

If they had started at $50k you would have thought that was ridiculous and then they’d have nowhere to go, they’d loose the sale and their commission salesperson would be going hungry that night.

Should you buy Renewal by Andersen windows?

That’s totally up to you of course. I tend to think they’re pretty overpriced for what you get but different people value all sorts of things differently. I think they’d only make sense in a very fancy house.

Even then I tend to think I’d pick real wood windows over imitation wood windows for a very fancy house. So, they take a certain level of house fanciness. Fancy enough to justify windows that might cost $2,000 each, but not too fancy for imitation wood.

Obviously lots of people buy them and if lots of people weren’t happy they’d probably change their strategy so there’s no reason to think there’s any issue with the products themselves. The sales process seems to be the biggest problem most people have. If you can stomach that you’ll probably get perfectly fine windows.

Other Andersen window posts you might find helpful:

So, how should I decide who to work with?

The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.

I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.

To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.

Other posts you might find interesting:

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Comments

49 responses to “Renewal by Andersen Complaints – What’s going on?”

  1. Tim Avatar
    Tim

    This company (Richmond Window Corporation – Renewal by Andersen) is a disgrace and should be avoided at all costs. We replaced every window and door at the cost of 55k only to have a complete disaster from beginning to end. 14 service calls and 18 months later they just completed the work in mid December 2022. Last night I discovered yet another problem, a dent in a door panel they changed out in December. They’re a bunch of amateurs that were not prepared any of the 14 times they were at our home. I basically had to project manage their team for them to make sure they had everything covered. We should have gone to Pella instead. Incidentally, Pella were very interested in our horrible experience with Richmond Window Corporation when I spoke with them recently. Apparently it’s not the first time they’ve heard complaints like this.

  2. Alan Arbuckle, P.E. Avatar
    Alan Arbuckle, P.E.

    On April 5, 2023 at 12:45 p.m. I visited the Renewal by Anderson Store located at 2601 Nelson Miller Parkway in Louisville, Kentucky. I entered the store and noticed no one was available to greet potential customers.

    I viewed the floor models for a few minutes. Still no one inquired if I needed help. For about 4 or 5 more minutes I viewed the cross sectional models for renewal and full frame windows installation. I was then noticed by an Anderson employee who was in a meeting room next to the installation models.

    After a couple of more minutes, she left the meeting room to ask what she could assist me with. As I was in a Renewal by Anderson store, I responded a replacement window. She asked how many windows and I responded one bathroom window. She then asked if I had other windows or a door to replace. I responded no. She informed me the minimum of number of windows to purchase Renewal by Anderson products was three.

    I was temporarily speechless. After regaining my thoughts I asked if the only other option to purchase Anderson products was at Home Depot and install on my own. She indifferently stated yes. I have not in my 69 years been to store of any kind and been told the dollar value of my purchase did not qualify me to obtain products from that manufacturer. As I did not qualify to make a purchase, she left the conversation. Apparently, my purchase did not qualify me to ask questions about Renewal by Anderson products either.

    I exited the Renewal by Anderson store and drove to the nearest Home Depot located at 10301 Westport Road. I viewed the small section of Anderson windows. The store had on display the 100 series, 400 series and E series. Some displays did not have prices and those displays that did have a price for only the size on display.

    I found a Home Depot employee and asked about assistance with windows. He stated that an employee should be there as he is in the store today. I went back and found two desks near the windows display, No Home Depot employee was at the desk or nearby. I did locate product literature for Anderson windows and took brochures for the series I planned to purchase.

    Home Depot may or may not employ staff that is trained in answering questions about Anderson windows. I cannot comment on this employee’s proficiency in responding to product inquiries since that employee was not available. I expect a Renewal by Anderson employee would be better trained to answer my questions, but that option was not available due to my purchase of one window.

    I have shopped at Home Depot for many years. I now purchase home repair and improvement items at locally owned and operated stores because of Home Depot’s limited selection, untrained employees and limited availability of employees on the floor. These stores include electrical and plumbing specialty stores.

    I mention my negative experiences with Home Depot as I consider Renewal by Anderson management’s decision to market their windows at Home Depot to be detrimental to potential customers and Renewal by Anderson sales. Management is accountable in this disastrous marketing strategy just as significantly as Home Depot‘s management’s decision to carry a product line that is not supported by Renewal by Anderson or Home Depot management.

    In summary, if a potential customer wants to purchase one or two Renewal by Anderson windows in Louisville, Kentucky the only option is Home Depot. This is not an acceptable purchasing alternative. I will be researching Pella, Champion, Milgard, and Simonton to determine if they want to sell me windows.

  3. Andy Avatar
    Andy

    I just learnt, a member of their sales team earned upwards of $300K in bonuses for sales incentives. What else is left to say, Go figure!

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