Find our Northeast Building Products windows FAQ below. Here we’ll look at all of the common questions we get about Northeast Building Products windows. If you have a question that isn’t answered we invite you to post a comment at the bottom to ask your question. We read all of the comments and will be happy to answer your question for everyone to see.
Harvey Building Products owns Northeast Building Products. Harvey purchased Northeast in 2018 which continues a trend we’ve seen of consolidation of the smaller window manufacturers. Harvey also owns Soft-Lite windows.
Yes. We have heard from readers that some Power salesmen have told them that Power “makes their own windows”. This is not true. Power Home Remodeling purchases windows from Northeast Building Products.
They’re perfectly fine but unremarkable. Northeast Building Products uses a range of features that are available to many or even most window manufacturers. The efficiency ratings are very comparable to ratings you’d see from many other manufacturers.
The pricing for windows from Northeast Building Products will vary greatly depending on the dealer who is selling you the windows. Some of the companies selling Northeast windows will use high pressure sales tactics to try to inflate the prices and then offer you a super special deal if you sign today. This is almost never a good deal. It is a strategy designed to separate you from your money. It is our advice to never buy from companies who use sales tactics like this.
The warranty on windows from Northeast Building Products is decent, but it’s not as good as you’ll see from other manufacturers. For example, they only cover stress cracks in the glass for 90 days and there is no coverage at all for accidental glass breakage or labor. This can be a big issue if you have problems with your windows shortly after installation.
Most windows from Northeast Building Products are custom made so it will take time for the windows to be made and delivered for installation. We would expect to see these windows in 4 weeks or so but lead-times will vary throughout the year. You should ask your dealer about the current lead times if you’re thinking of buying these windows. You can find more info on how long it takes to get windows in 2022 here.
No. We’ve heard from customers that salesmen from Power Home Remodeling often claim that they make their own windows, but that is not true. Power sells windows from Northeast Building Products. These windows have perfectly normal ratings and you can typically find comparable options for a lower cost without the sales gimmicks.
Yes. Windows from Northeast Building Products are often sold through high priced dealers. That means you’ll often hear about super special pricing that is only good today along with other popular window sales gimmicks.
The windows themselves are perfectly fine, but unremarkable. You can often find other options that will have similar performance for a much better price from a company that won’t try to manipulate you with sales gimmicks.
Yes, but they’re not more efficient than options available from many other manufacturers. It’s been a little while since I was doing in-home sales, but I remember talking with customers who had received quotes for Northeast windows. The customers had often been told that these were super special windows that were head and shoulders better than anything else out there. That’s just not the case. Find more info on all replacement windows here.
Sashlite was a strange spacer system used in some replacement windows. It was touted as being fantastic, but it was very problematic. Northeast Building Products used this spacer for some time, but it appears they have moved away from it. Another company, Accuweld, used the sashlite spacer for a time before they went bankrupt. If someone suggests a window with sashlite we would suggest looking elsewhere.
Do you have a question about Northeast Building Products windows that was not answered?
Post a comment below to let us know. We’ll add your question to the list so everyone has more info. If you think we’re wrong about anything post that too and we’ll be happy to address your concern.
You can also find detailed window reviews here, recommended window companies here and common window sales tactics here.
Happy window shopping!
Power Home installed my NEB windows in 2019. Now they are telling me since NEB changed ownership that the warranty is no longer valid. When I go to the NEB website in 2024 it is EXACTLY the same warranty. Is this legal?
This sounds interesting. Who told you the warranty was no longer valid? Was it Power Home or Northeast Building Products who told you that?
And, is the warranty you have from Power Home or Northeast Building Products? I’m sure other readers will be interested in this info.
Power Home told me. So I called NBP and they would not give me any information other than to say they had changed ownership, and that whatever Power Home told me was what they go by. I checked to see when they changed, it was 2018. My windows were installed in 2019, and in addition, the new NBP warranty is exactly the same as the one they sold me.
The labor warranty is with Power Home and the window warranty is with NBP.
They were bought out by Harvey Building Products in 2018. I could not find any information about any more recent ownership changes.
Strange. I’d either file a warranty claim with Northeast Building Products or get them to send you something in writing saying your issue won’t be covered. Then you could review that with a lawyer.
I’d be interested to hear whether or not they’ll put anything in writing or what happens when you just try to file a regular warranty claim.
What is the issue you’re having with the windows? It’s probably a good idea to make sure it’s something that should be covered before spending too much energy on it.
Northeast will not communicate with me. They say I must go through PHR. There is no way to file a claim on NBP website. I have sent several emails to both companies and talked to PHR on the phone. They said they would replace the glass for 180.00 as a deal since NBP won’t honor the warranty. I don’t see that as a great deal, since I paid 1000.00 a window in 2019. The silver is oxidizing because the argon has leaked out. I had a guy from New South come out to give me a bid for a bathroom window and he said that’s what it is. Confirmed by a lady that lives up the street who installs windows and siding.
That is unfortunate. It does seem like a seal failure would be covered as that is something that can happen and is generally very easy to fix.
I just read through the warranty and it does provide some options. It says it covers all windows manufactured after Jan 1 2018. If that’s you, and if you have paperwork or something to prove that your windows were installed in 2019 then you’ll probably be fine.
There is a way to submit a claim to them directly. They list a mailing address and an email address in the actual warranty. There is also a dispute resolution process. I think you’d first need to send in the warranty info. It says you need to include the following info:
You can also send the pictures to us.
Then I imagine they’ll get back to you with an answer and you could pursue their dispute resolution process.
It is also possible the $180 that Power was trying to charge you was just for the labor. It looks like the parts should be free from Northeast if the rest of the details check out. You may be able to install it yourself or you may want to hire someone. $180 isn’t unreasonable, especially if they’re sending a new glass unit and not a sash.
Do let us know how things progress. We’re working on new manufacturer ratings now and feedback from readers is part of the equation. This sort of thing should be simple to resolve so it’ll be interesting to hear how it goes.
Yes, I have emailed that address on the warranty. I have received no response. It should not be that difficult. I am aware of a program at SMU where their law students take in cases like this. PHR in the contract states that there is a lifetime labor warranty. In my opinion that means if its covered it should cost me nothing. That’s what a warranty is.
At least I’d think they’d owe you a straight answer about what is going on. Let us know what you find out.
I have been dealing with northeast windows for over 20 years I had many issues with sash windows failure and in the pass they had took care of the issue after me sending them the bill of sale now I have one window sash that has been replaced at least twice I spoke to them and now they said they can’t find a warranty card that should have been sent in the date of service in 2006 sounds like they are trying to charge me for a replacement sash have every reason to believe they are trying to pull one over not only me and blaming the installer for not getting this to me my question to them was why after all this time and this issue wasn’t the first time it’s been at least three or more times on almost every single window and now they won’t stand by the warranty sounds like they are trying to get out of standing behind the window warranty.
Strange. Sounds like maybe after the company was sold the new owners are being a little more strict. I’d think they still need to honor the text of the warranty so be sure to let us know how it goes. I’m sure other people are interested as well.
Will do