Who is The Window Dog?

Since the beginning we’ve tried to be clear about who we are and how our experience in the replacement window business can help you better understand what’s going on.

We didn’t want to make this site a huge advertisement for our business, but we did think you should know who we are.  We’ve always listed our company and info about us on the page called “Background” which is available at the bottom of every site.

We also list our company on the various state and city pages for the areas that we cover.  Recently some folks have asked so we thought we’d make it more clear.

For those of you who weren’t aware, my name is Dan and I’m one of the founders of Window Universe.  We’ve grown from one store in Alexandria, VA to several locations spanning several states and I couldn’t be more proud of the company.

window universe best replacement windows

We’ve found that by offering a fantastic value we didn’t need to be pushy or rely on some of the old fashioned sales tricks that many of our competitors use.  We can get you a detailed itemized quote in 30-40 minutes with no pressure to sign today.  In fact, if you’d like to think it over for a while we leave you with all of the materials that we discussed and our entire price list so you’ll have all of the information you need to make an educated decision.

We know what the other folks in town are offering and we know our offering compares pretty well.  As a result we know you’ll place your order with us without a “special sign today managers special discount!”

If you haven’t shopped for windows lately you may not realize that this is different than the way many old fashioned window companies operate.  We’re put together some information on common window sales tactics so you can get a feel for what is out there and what to watch out for.

best replacement windows of 2015

We also have some fun information on understanding replacement window ratings and our reviews of various replacement window products.

If you’re in an area we serve and you’d like a free quote we would be more than happy to help out.  Just click on our page here and give us a ring, or get a copy of our itemized window price list by email.

We appreciate the fact that you’re taking the time to learn about replacement windows.  If you have any suggestions relating to additional info we could add or any specific questions please feel free to post a comment anywhere on the site or send us an email through the contact link at the bottom.  We read every email and we do our best to respond.

Want to keep reading?  Head back to our home page.

Update: We now have more recommend LOCAL window companies than ever before.   Click here to see who we recommend in your town.  It's 100% free.  You'll thank me.  There is no better resource; you're going to love it.  See for yourself right here.  

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71 thoughts on “Who is The Window Dog?”

    1. Your content is lousy, your digs at other competitors are swayed by your own interests in selling your windows. Stop trying to act as a independent theirs party

      You’re a phony

  1. Best info I have found .
    I have picked my installer companies . You are not in my area dog or it would be you . 25 windows

    I plan to stay in this home only 2 to 4 years longer . Im Atlanta

    Installer A . Vytex Georgetown – card e 366 / reinforcement added – 440
    Installer B . Simonton 550 PPG 2 layer with argon added – 450

    Help ?

    1. Hi Fred, glad to hear you’ve found the site to be helpful! Of those windows I’d probably pick the Vytex, but you’re in luck. We’re almost nationwide now and I bet I can save you a bundle. Check this out!

      1. Dan,
        I’m from Illinois and in the process of shopping for a quality window and reputable window company. In my search I have included Gilkey Window Company in my search. I really like you site and have used it extensively throughout my research. Why don’t you include Gilkey Window products and company in any of your reviews?

  2. I can’t find my previous post on this site from last week. I was inquiring about the soft-lite element window. I was quoted about 16,774 for 16 windows. The windows have wood grain interior, beige exterior, and they wrap the exterior window frames to match the window. They will take any lead away and replace any rotten wood before replacing window. Most windows are large while 2 are small bathroom windows. They are doing a few other things for a couple half windows I’m not replacing. It figures to be about 1,080 per window? Am I paying to much here in Kansas City?

    1. Hi Jim, I see your other post on the soft-lite page. Sometimes it takes a bit for them to show up, our spam filter is top notch as we get over 1000 spam comments per day.

      We install windows in Kansas City for quite a bit less than that so unless there’s more to your project than I’m aware of you might want to shop around a bit. Unfortunately sometimes companies give repeat customers high prices as they know you’re likely to buy without comparing your options.

  3. One of my contractor accounts advised me of your website. After 30+ years in the construction trade, I found you site, findings, and opinions to be the most forthcoming I’ve encountered. I will tell my accounts in Georgia about it….. keep up the good work.

  4. Is there a difference between the Polaris Ultraweld and the Simonton Reflection 5500? Side by side the look like they are made on the same line. I can only find slight differences like the Ultraweld has ridged thermal reinforcements. We are looking to do a full tear out instead of inserts and the Polaris and Simonton are within our budget. We are located in WI. Would you recommend any other brand of window to consider before we sign on the line?

  5. Dan, not sure if you can offer any advice or help. We are one of the unlucky people who purchased Gorrell windows. The local company who sold them to us has changed owners and present one is not as helpful. He isn’t a dealer for Soft Lite. He claims that due to that fact, he has problems getting glass packs for us. (We have a couple windows where the seals are breaking down.) His company placed an order three months ago beginning of March. I’ve called them twice checking on any progress/status. Should I try to contact Soft Lite on my own? Any suggestions since the windows are in a very visible room (kitchen & living room). Would prefer you respond to our e-mail address. Thanks

  6. Would love some advice on replacing 48 yr old wood windows in Arkansas. I know we want wood inside and I am being told we should do Aluminum clad on the outside – Makes me nervous ! We have large 36 x 72 windows on the front and on the porch – so can see very well as you enter the porch going to the front door – they are not like they are hidden behind the landscape! Choices I have been given: Anderson E series, Weather shield – Signature or Prem., Jeld Wen & Quaker – Please give me some idea as which I should consider or not consider – Of course there is price difference – but windows we hope to not replace again.

    1. I believe Jeld Wen has the best warranty with a lifetime warranty on the wood against rot and termites. I like their extruded aluminum cladding. We deal with WeatherShield in Ohio with great results as well. Have you picked a winner yet? Feel free to let us know which option you picked and how things went.

  7. Hi Window Dog. I’m writing a profile of a fast-growing window company in Florida for a remodeling trade magazine and want to interview you for the article. Up for it? If so, please send an email address and/or phone number. Thanks! Jim Cory

    1. Hi Jim, I’m a little behind on the comments, but it was great to talk with you last week!

  8. Most vinyl companies, especially non-namebrand companies, fold in a short time because they have to backtrack and replace the vinyl windows in 1-10 years that have seal failure (loss of revenue for them), and then the customer is stuck with what they thought was a lifetime warranty. Meanwhile, some of these vinyl companies open up under another name, and the original warranty is null and void. Vinyl can work if you want a short-term (few months to few years option, but not always). Customers aren’t just buying a window. They will pay more for a better window, because they’re buying a well-known, established brand name, a company who gives excellent customer service, warranties that you don’t pay to have repairs/replacements for, a return on their window project investment when they sell their home, and a professional installation process done by skilled window installers. You don’t get any of these with the majority of vinyl windows or other windows for that matter. You basically get what you pay for in home improvement/products. Renewal by Andersen windows are not inexpensive, but nothing of high quality is. According to factual contractors pricing guides on home improvement projects, the Renewal by Andersen window is priced in the middle of name brand windows. They are not the most expensive window and they’re not the least expensive. However, in my opinion, from seeing other windows two to three times a day, six days a week for six years, the Renewal by Andersen window is the best value for the money. You can’t compare a hollow vinyl window with a Renewal by Andersen window. One is low end and one is high end. It’s a fact that Andersen is the most recognized window brand in the world, the largest window company in the world, the window most contractors choose to use, and in my opinion, Renewal by Andersen is the very best window. In my appointments with homeowners, I see firsthand how wood requires maintenance, warps, rots and sticks, and how vinyl is plastic-looking, flimsy, has weather stripping protruding, caulked edges, two locks (unattractive when two windows are side by side so then you see four locks), difficult to lock over time, seal failure in a few years (usually in 3 to 8 not in 15 or 20 years), bowing issues, air infiltration, sometimes even water infiltration, and not worth the money (unless, of course, you’re moving in a few months and just want a window in an opening). I respect your opinion, but you are promoting vinyl and other products. It seems like this is because you aren’t able to get your hands on Renewal by Andersen windows to sell them, so basically you’re missing out on this part of the window replacement market. Since vinyl is what most contractors can get their hands on, and for a low price since it’s plastic, most contractors and window companies will promote vinyl because that’s where their bread and butter is. A lot of contractors feel like this because Renewal by Andersen windows are exclusive products and not sold to contractors. Andersen has been around since 1903 and still holds a high reputation for being excellent. They do all the research on windows and pricing and set the prices for all of their windows based on their research of materials, labor costs, shipping costs, etc. What I’m seeing on my appointment with customers on a daily basis is that 9 out of 10 times they want to replace a vinyl or wood window. The other 1% is replacing an original Andersen window that’s been in place over 20-30 years or replace an aluminum window. Everything is about perceived value, and from my experience selling windows for six years day in and day out, the value of the Renewal by Andersen window is by far the best value for the money, so much so that I put them in my home even when I already had original Andersen windows. The Renewal by Andersen window is beautiful, energy efficient (rated Partner of the Year 2017 for Energy Efficiency), was given the JD Power Award 2017 for outstanding customer service, requires no maintenance and is a good investment when you sell. This is all from my hands on experience, but don’t just take my word for it. If anyone needs windows in the New Jersey/New York areas, you can call the Cranford, New Jersey Office at (908) 497-1020 and make an appointment with me specifically. My name is Deborah. I would be happy to show you why Renewal by Andersen is the best, and you can decide for yourself!

    1. Hi Deborah, thanks for taking the time to write. I don’t understand the need to try to bash vinyl window companies when Andersen makes more vinyl windows than almost anyone else under the Silverline brand.

      You’re right that some vinyl window companies have gone out of business, but may haven’t. Lots of poorly run companies go bankrupt.

      I do think Andersen as a company provides good customer service and there is real value in working with a well established manufacturer.

      If the Renewal by Andersen products were so great and the value was so strong I don’t think you’d see so many reports of reps using the old fashioned sales tactics that we write about all the time. A well made product at a good price doesn’t require that.

      BTW, while you’re here do you know the air infiltration rate for the Renewal by Andersen windows? I was trying to find it for a customer the other day with no luck. I saw one site that said it was 0.29. Since most nicer vinyl windows let in significantly less air than that I was thinking it must be wrong, but then if it was a great rating I would think Andersen would make it easy to find. Do you have any insight on that?

      1. Hi. I’m surprised at your reply. You post your “opinion” of windows and materials, but when I post mine, you saying I’m “bashing?” I find that so funny!! I have been selling Renewal windows for over six years, and what I change for customers day in and day out is vinyl, original wood, or aluminum clad. Every now and then there’s an aluminum window or an over 20 year Andersen window to replace.

        Yes, you’re correct, Andersen bought a line of vinyl called Silverline. If you notice, Andersen does not put their etching on the Silverline window, and there’s a reason for that. They don’t consider Silverline a true Andersen window. They sell these windows to contractors, who are looking to build condos in mass production, or for contractors who are renovating kitchens and bathrooms but are not skilled window installers, or for do-it-yourselfers who want a cheap window. Andersen is a window and door business. If they have a line they can sell that fits certain needs, then why not sell it? Any company would do that if it’s a vinyl window that does not bear the Andersen logo. I tell customers that there are different windows for different applications just like there are different levels of tools, roofs, doors, cars, appliances, etc. With the Andersen products, it’s no different. The Renewal line happens to be their best window, and for many reasons. One being it’s maintenance free in and out without bending, warping, rotting. Two, the installation is warranted, something that isn’t given on any of their other products. Three, the glass, sealants, frame and gas are superior to other products being used in other windows today. I guess if you’re partial to vinyl, none of this will matter to you, but these things are factual not just my opinion.

        Of course, vinyl has its place, and I tell customers that as well. For instance, if I was selling my house in a few months and needed to replace a window, I certainly wouldn’t install a top-of-the-line window if I’m moving. I don’t think 99% of other people would either. If I had a rental property that was very old, but I needed to replace windows, vinyl could work there, too. From my experience, I consider vinyl a short-term option for window replacement if you need a window for 1-10 years max. I consider Renewal a much better long-term option because you get more back when you sell your home since Andersen is an established brand, and because you’ll get at least 20 years of longevity with the window.

        As far as you stating that “most nicer vinyl windows let significantly less air that that (0.29),” the reason you may find that with vinyl is because initially the silicone seals are tight, and like anything new, in the beginning it will work. However, over time (and sometimes a very short time), the hollow vinyl frame will expand and contract with heat and cold and cause the seal to crack. Once this happens, the argon gas leaks out, and the customer is stuck having to replace the window! The Renewal by Andersen window has the perfect blend of argon and nitrogen (which no other window company offers). The window will maintain the same energy efficiency over 20 years (warranted) or more. The vinyl window may start out stronger in terms of efficiency, but it will fail much, much sooner. As far as your next comment that “if it was a great rating I would think Andersen would make it easy to find,” well, you found it didn’t you?? lol…

        Wish you all the best. Hope my reply gave you some insight as to why the Renewal by Andersen window is the best!!

        1. I believe that you believe that stuff. It’s a shame that they need to teach their reps to lie about these things. I’ve been dealing with some of the same vinyl windows for 15 years now and I don’t see the original customers all calling with failing windows.

          I think you guys would have a better reputation if you were more honest with people. For example, Andersen does put their name on the American Craftsman line of vinyl windows. It’s right there on their website with their logo. Andersen is one of the largest manufacturers of vinyl windows in the country. You wouldn’t be suggesting that they intentionally produce bad products would you?

          I would think if you made your pitch more about looks rather than about lies about competing options you’d have more success, but nobody asked me. The Renewal windows do look very nice.

          You have absolutely no evidence to back up your claims and it’s just a fact that you can’t get as efficient windows from Renewal as you can find a nicer vinyl manufacturer. That’s ok, not the end of the world. It’s like saying you don’t get Prius mileage in an F-150. The F-150 guy doesn’t need to lie about the milage, he just talks about the advantage of his products.

          The only advantage I see with the Renewal product is that it looks more like a wood window. That’s absolutely true and for the customer who values that it may be a great fit. You don’t need to spread ghost stories about competing options failing in 10 years in order to sell it.

          1. Mr. Windowdog…who’s the one lying here? You are allowing others to believe you are the expert on windows lol. Have you personally manufactured them?Have you tested them over decades? Have you made millions selling them? Do you have a referral list of thousands and thousands of installed jobs across the country? Do you have pages and pages of satisfied window customers?
            What makes you think you can call me or anyone else a liar? I think you need to check your motives for having this site. It’s quite deceptive. Renewal by Andersen is a top-of-the-line Andersen window. The windows are tested over and over. Their research is factual and documented. They wouldn’t ever jeopardize their brand by lying to customers or by teaching their Sales Reps to lie. How absurd for you to even say something like that! I also wouldn’t work for a company that didn’t have integrity, and I worked there happily for 7 years. They have documented evidence from scientific research, which they advertise on their tv ads, that their proprietary Fibrex is stronger than vinyl. This has nothing to do with looks. This has to do with quality. This is not a lie. This is fact. Stop trying to lead others down the path to buy what you’re selling. That’s all this site is really about, and a few on here have been able to see that. Others don’t seem to have any real experience with selling windows, and to their disadvantage, are listening to your nonsense. It’s sad and scary at the same time.

          2. Hi again, I have done many of those things. My comments are based on the feedback we receive from readers of the site. Read through the commends on the Renewal by Andersen page and you’ll see what I mean. Are you suggesting those people are not being honest about their experiences?

  9. One more thing…you mention “sales tactics”…that’s a fair comment…many people, who are in the market to make a purchase, want everything to be on their terms, so I could see how you may read posts about sales tactics. Let me explain what I see from being a consumer and from being a Sales Rep.

    As a consumer, I would love to go buy an appliance, a car or even a coat and get the same price the Sales Rep gave me today a month or two later. Unfortunately, life doesn’t work like that. Businesses are in business to make a profit. The more quickly the sale is made, the more the business can move on to sell to other customers.

    As a Sales Rep, I see that people need a little push most of the time. I’m not talking about pressure. I’m talking about guiding them to make some sort of decision whether that is to buy or not to buy. For the customers who buy, my job is to help make the transition smooth. For the customers who don’t, my job is to let them know I was happy to help them have more information about windows and doors. If a customer feels “pressured,” I find it’s only because they were looking to get a high quality product for a low price, and that just isn’t realistic in windows.

    1. Hi Deborah, I think it is realistic that people can get a great price without being pushed. I know because we do it every day at my company and we’re not the only ones. Your costs don’t change daily, why would you change your prices daily?

      1. Mr. Windowdog…What are your annual sales in each of your locations? I can tell you that if a company is making a lot more than you annually, they must be doing something right in regards to product, pricing and time management. I don’t think your company is selling more windows or making more money than Renewal by Andersen is it? Why are you saying Renewal by Andersen changes their prices daily, they don’t. They give incentives based on when a decision is made because in business time is money, as I’m sure you know.

        1. Hi Deborah, thanks for writing in. You can see the comments from people talking about their experiences with Renewal by Andersen salespeople. Notice that they’re not all bad, but many of them aren’t great. Are you suggesting those people aren’t being honest about their experiences?

          1. Mr. Windowdog….everything in life is about perspective and/or truth. Everyone is entitled to their own perspective:)

          2. I am in the market for a few new windows and made an appointment with Renewal by Andersen. I told the guy I could save him a lot of time if he could just answer some basic questions for me but he told me he couldn’t and IF I wanted answers I would need to set aside about 90 minutes with my wife. This is why I seldom ever leave a name, address, or phone on the internet. Oh well, I knew this guy was trying to earn a living and felt sorry for him that I wasn’t going to buy from him until I had 4-5 bids.
            His windows sounded good but were 250% above my budget and I could have saved him a trip. I told him I had a budget four times over the 4 hours he was here. I told him I had to talk with a few more people before I was going to settle on anyone.
            He let me know that no one sold vinyl any longer, that Andersen filled their windows with argon while other companies only filled theirs half full and then failed within 6-7 years.
            He left without a sale after spending much to much time talking with me. I appreciate he offered his “buy this month and get 20% off”, his “buy today and get another 10% off,” and his first-responders 5% off” discounts. Now if he’d take the remaining price and cut it in half I’d sign up but as it is I’ll keep looking for something that fits my budget. I would bet he’d make more money selling time-share than selling windows.

    2. Sorry Deborah, but I would have to respectfully disagree with you on your perspective as a consume and sale rep. As a consumer, I would like to be given a price for a product that will be good for a reasonable amount of time (like say 1-2 months). I understand and appreciate an incentivized price that’s 10% lower, but I have had four different window companies come out, and every single one of them has given me an outlandish price, an “only good for today” price that’s 25-35% lower, and then the “I’m going to make a phone call” and come back with a price that’s 50-60% lower than the initial price. I understand businesses are in it to make a profit, but these price options are quite frankly outrageous and insulting.
      As a sales rep, you should be providing your customer a clear idea of how much a project will costs. I’m not paying $5 for a Big Mac at McD’s; I’m paying $40-50K for a home renovation, and what I want is to be able to feel I’m not being scammed. I also think you should get off your high horse if you think a customer feels pressured because they’re just looking to pay cheap for quality product. Sometimes a customer just doesn’t want to commit that type of money on the same day they hear the sales pitch. Give me a few days to take it all in. Sometimes we want to do additional research to confirm what was told to us today. Remember, if I decide to not lock down for that awesome “deal” today, then money is not my biggest concern. Please note with the four visits, before we began each time, I told the sales rep that I would not be making a decision today. I told them that I just wanted to hear about their product and get their price estimates so I could compare. Every time, it started off great and then they give me the price and the games began. Unfortunately, I didn’t want to play the game and firmly would say I’m just getting the price, and I do not feel comfortable to commit that day. And again, EVERY time, the sales rep got upset/offended (not overtly, but you could tell by their facial expression and demeanor), and it became awkward. If they were willing to help me foot the bill for the replacements, then they can get upset, but if not, then it’s my money, and they should respect that and not “push/pressure” me any further.
      I’m sure you’re a lovely person and a great sales rep, but from my recent experience with the folks in your industry, the sales tactics need to change for improve the whole sales experience.

      1. I completely agree. I think one thing that these “sales experts” tend to forget is that the average customer is much more financially successful thats the average window salesman. To say the customer is incapable of making a rational decision seems to completely miss the fact that in order for the customer to be in the position to own a home and have money to invest in that home means the customer has made a series of smart decisions in the past.

        Sales Training 101 seems to leave out that important lesson…

        1. Why so cynical and condescending? You are free to put whatever windows you want in your home. I’m going to answer your ridiculous comment from a personal perspective as a homeowner and professional sales consultant not as an employee of Renewal by Andersen. I have the beautiful, high-quality, name brand, Renewal by Andersen windows in my 4 bedroom, 2.5 bath home with in-ground Gunite pool that I bought by myself from my six figure high income from selling windows. If we compared our paychecks, I think you would be surprised at what some simple little saleswoman like me might be capable of earning from being educated with a Masters Degree, knowledgable about windows, hard-working 6 to 7 days a week for 60 to 70 hours a week and being able to successfully and honestly solve customers’ problems so they are thrilled with their new windows and/or doors. Probably best if you refrain from making statements you can’t back up with facts. Have a nice day:)

          1. Certainly not trying to underestimate your earning ability. I would assume that selling windows for $3k each is a pretty lucrative business. Glad to her you’re doing well.

      2. Hello Hien. I understand that you disagree, and of course, that is your right. Have you been in the window business at all? I think you have a misconception of why incentives are given. You say yourself that the four window companies you had out all want you to make a decision that day. Why do you think that is? I don’t appreciate you saying I need to get off my high horse. I’m not on a high horse lol. I’ve been working 6 to 7 days a week consistently for 7 years in the replacement window business, and very successfully I may add. You may be someone who needs time to make a decision, but not everyone is like that. When you’re in the business, you see that the majority of the time, people who don’t move forward are expecting to buy a quality, top-of-the-line, name brand window for a low price. This is unrealistic from my experience. If you want vinyl, which is not as strong a regular vinyl windows, and if you want to believe the posts that vinyl is considered a high quality, long-lasting window product in comparison to Fibrex, then you should take all the time you need to decide and probably just put vinyl in your home. I have Renewal by Andersen windows in my home and wouldn’t consider putting in anything else because I’ve been in the window business for 7 years. All the best to you!

  10. Hello – We’re closing on our first home this week and had gone into the purchase process knowing we would be replacing all 18 windows and 2 patio/deck sliding doors (home was built in the mid eighties).

    I am so glad to have found your site on this process as I never realized this was like buying a used car.

    We are in the Everett area of WA, so hopefully will find a good place to complete this end to end. We were planning on looking at Home Depot and Lowe’s for guidance, but it seems they are also part of the ‘problem’ too. We’ve always heard about Anderson so that’s on our short list, but given they can be twice as much might be out of our reach and I just don’t have the stomach or patience to deal with high pressure sales tactics.

    We’ve signed up on consumer reports and they recommend the Simonton Pro Contractor windows alond with American craftsman by Anderson. So, confusing…add in Jeld Wen and it becomes a mixed bag of what?!?

    Love your site!


  11. I’m in process of replacing my windows. I live in the Smokies on the side of a tall Mountian, and I get wind, lots Of It I’m winter. My windows Leak so bad, bb thus the replacement. I met with Eco windows today, and they are suggesting to me the Simonton 5050 windows. I do have sliding windows downstairs, should I be scared putting the Simonton sliders back in? Or should I stick with no sliders? But interested on what you think about the suggested window vs. my location/weather conditions…tnks

    1. Look at the air infiltration rates for different models and you’ll see the difference. Typically the best windows for a high wind situation are casement windows. The way they lock shut typically gives them the best seal and they’re usually very heavily built. Sliding windows will usually let in more air than casement windows.

  12. Hey there Window dog,

    First wanted to thank you for your time, information and effort you put in this site, its much appreciated
    I recently put a post on your wincore section, I hope you see it soon. I’m unsure about the possible quality, not sure if the problems are due to the installation, or if its the windows them selves. 3 of out of the 14 windows- the sashes hit while opening /closing, some bow up in the center, several appear not to close evenly (when closed you can see a difference in space), several are very difficult to lock. I’m really concern I’ve possibly made a bad choice even tho I thought I done abit of research. I looked at Simonton, PGT, MI, Wincore- we chose the wincore 7700 series, cause of its cell structure, it seem to have more cells and smaller cell structure, so we thought it would be a more structurally sound window, make it more durable and long lasting, to our knowledge it has good energy ratings(U-factor 0.30, solar heat gain coefficient 0.19, visible transmittance 0.41, air leakage <0.3 ) the less than sign has a minus sign under it , not sure what the two symbols together means, I'm thinking less than. I honestly took a long time before I made a decision, trying to find the best information and fair pricing.
    I like to say on a personal note, I miss my old aluminum awning windows, number one I felt safer, due to I didn't have to worry about someone crawling in or out my windows!, they definitely allowed a full breeze to flow in, I could have my windows open when it rained and it wouldn't blow in the window, they appeared to be more structurally sound, the ones that were still in good shape sealed well to my knowledge, unfortunately several were broken, couldn't find parts to fix them properly and u can not buy awning windows anymore (they were over thirty yrs old) and I was told they were fading out with aluminum windows due to Florida codes. I can't state about the U factor or solar heat gain and so forth, So that's why we looked into the vinyl windows. Well thank you for your time and listening ear(lol). I'll be looking for your response, anxiously but patiently waiting! I'm sure your quiet busy. Thank you again…

    Tracey 🙂

  13. I have a house (built 1982) that has windows marked “Ultra-Supreme by Anderson” on the latch. Note, this is NOT Andersen. They contain single pain glass. I want to contact the company about them before I decide that I need to completely replace them. Can anyone give me info on the Anderson company? Thanks

    1. I haven’t heard of Anderson, only Andersen Windows. Hopefully someone will chime in with more info.

  14. your a fraud.. hide behind the scene and review other windows to drive business to you. Talk about sales tactics your a hypocrite

    1. Hi Rick. I’m pretty public about who I am and what I do. Most people seem to appreciate the site, but you’re certainly free to not visit us here if you’re not a fan. I completely understand that it’s hard for some of the old fashioned companies to deal with the content we put out about sales tactics, etc. Good luck out there.

    2. He’s a fraud? Trust me bro, if you’re threatened by his content, then perhaps you should take a good look in the mirror. I’ve scoured his content, and he doesn’t so much “review” other companies as he does their various sales gimmicks…of which he is slap a$$ dead on the money. I know, because I’m in the business. I’m in an extremely tough and competitive market (264 companies last count, down two, so I guess a couple have already left town), and if I got $10 for every house I’ve been in where the homeowners told me they had a “for today and today only” gimmick run on them by some rep for a company, I’d be able to take six months off and go fishing in the keys.

      Also, it’s his site…Of course he’s going to promote himself. And what better way to do it than expose the industry’s widespread sales gimmicks. This alone sets him apart. I do this in my market, and this is why I have the company’s gm and top brass asking how I have so many “successful rehashes” (be-backs). It is so easy to destroy this market and it’s sweet bliss when homeowners inform me they’re “getting multiple quotes”, because when I let them know I’ll be happy to share with them what they can expect, they’ll always wind up calling me back and doing business with me. Or in the least, thanking me for everything I did (our offer/window/service doesn’t always solve everyone’s problems…but I’ve earned business off of referrals from people who didn’t do business with us).

      Along with happy customers, my mission is to revolutionize the way business in this industry is conducted. A tall order, I know….It feels like trying to bring respectability to “the oldest profession on earth” at times.

      But I do have faith!

  15. Giving thought to replacing original windows in my 1992 before I out on market. Also thinking about the ROI of ~65% and may not replace and use some of the cash I save as an incentive towards buyer’s closing costs or something else. Would appreciate any thoughts on this “Strategy”.

    Also, I’m curious about the quality of Pella’s Thermastar (mixed reviews)compared to the Soft Lite classic.


    1. Where are you getting the 65% ROI figure? When you look at that data you’ll want to look at the unit cost they use. At $1000 per window it might be 65% while it would be over 100% at $500 per window. Of course it’s all an estimate anyway.

      I’m not a huge fan of the Pella Thermastar windows. They tend to sell the cheapest possible options at box stores. Lowes has been carrying those windows for a while.

      I think box stores could be real competitors and I’ve always wondered why they seem to not care about selling more. Good for companies like mine that they don’t…

  16. Yes, Mr. Windowdog, I’m doing great, thank you! However, Renewal by Andersen windows are not $3000 each as you imply! Once again, please don’t mislead people on here with skewed information.

    1. What is the average pricing that you see? People write in saying they got quotes in the $2k to $3k per window range pretty frequently. Are you offering lower prices?

    2. I was given a quote on Tuesday by the Renewal by Andersen salesman for $3400 per window but he’d knock off 35% if I bought it today. I told him I would buy it today if he knocked off 65%-70%. We agreed to disagree. He left my home and kept his window and I kept my money.

    3. Hi Deborah,

      A few things I’d like to give my lowly $0.02. First off, I have the utmost respect and admiration for Renewal By Andersen. The trademarked/patented Fibrex framing is difficult and thus probably a costly process to achieve. The windows are absolutely beautiful as well. I personally think they’re even more beautiful than the windows I sell. I also love and respect the fact that you are so completely and totally sold on your own product that you have retrofitted your own home with your product (I’ve done this myself, and I paid exactly what I charge every customer-more on this in a bit)…in effect, you “eat your own dog food”. You and I compromise a very SMALL percentage of reps who go out into people’s homes.

      I’ve stolen a lot of business away from RBA. Not because of their price point, but because 75% of the three hours spent with customers (totally way too long) is spent bashing anyone and everyone who sells vinyl windows. I will agree that not all “vinyl” windows are equal, but if you truly want to “let’s learn our enemy, boys (and girls)”, it would behoove you to thoroughly dig into that. Also, if RBA (at least in my market) spent more time building value on their own proposition rather than bashing everyone else like the typical run-of-the-mill politician, they’d get more business.

      Price points- My company would probably fire me if they knew I did this, but I front load price as quickly as I can, then I build value behind it. I don’t hijack homeowners for 3 hours and then drop the price. That’s about as 1970’s Dave Yoho as you can get, and in my market where there are (as of last count) 266 window replacement companies and contractors, every schmuck in town is doing this and running a “today and today only” gimmick that is so absolutely ridiculous and tiresome that it’s disgusting! I refuse to do this. I wouldn’t want it done to me, and I absolutely refuse to do this to anyone else. As a side, when they tell me up front “we’re getting other quotes up front”, I always say “that’s a great idea! Let me show you what to expect”, and then I tell them about all the gimmicks that nearly all 266 companies will run the minute they walk in the door. This is one of the many ways I have destroyed the competition (because it’s absolutely true). When you buy almost anything in today’s age, you know almost everything there is to know before you even get there. Yet the window (and home improvement in general) business doesn’t do this. They want to hide information and in many cases there are reps who’ll spend three hours in a house and then storm out in frustration without the homeowners actually ever getting the quote. We’re living in an age of transparency, and this isn’t 1970. Once I find out exactly what the customer is looking for, I immediately move as fast as I can to the price. “John and Mary, let me show you our pricing on exactly what you are looking for so you think with it as I show you why we’re priced that way”. Then I’m able to go through my window demo and periodically ask “have you seen enough to make a decision? Have you seen enough to make sense of this investment? On a scale of 1-10, how much of what I’ve seen do you believe/distrust? I ask that question because if you don’t have faith in me or my company, I’ll be the first one to tell you to end this here and now and kick me out of your house”. This works wonders. It’s solidifies trust and credibility, and it also weeds out the bs, both for them and for me.

      The “only 2% call you back for the business”. I don’t know how to send screenshots through these comments, but I’m closing at 46% this month. Last month was 59%. Over half of ALL of my sales are from “call backs” (which all of you think is the “unicorn”). Yes, I do the “one-call close”, but I absolutely do not price drop like a schmuck and close, not the sale, but the door on any opportunity for future business. I also get a lot of referrals simply because, not my offer, but the way I treat people.

      On your idea of “they want high quality for a cheap price”. I tell every customer by windows are the absolute best priced in town! Because I don’t just sell and forget them (which a lot of you do…I bake cookies and personally deliver them, I send thank you cards and holiday cards, and where there’s ever been installation or product issues, I see to it their resolved and then I deliver gift cards. People never forget this, and they’ll refer just as quickly on problems swiftly resolved as they will smooth installations). This is one way I’m absolutely sold on what I’m doing. “John and Mary, because I’m going to follow up and see this through, my offer is totally worth it. The windows are simply icing on the cake. No one else in town will do this (and I’m absolutely right).

      On being sold- I live close to the coast. I’m doing my house in sections because impact/windstorm rated windows are (way) more expensive. I’m charging myself exactly what I charge all of my customers (yes, I could play the shmuck price drop game like everyone else, but management doesn’t see what I do in a house, and I always offer the best price that secures me a commission, gets them a high quality product and service, and ensures my company’s profit margins). I did this for my own home when I bought windows for
      My house!!! If anyone wants proof of this, FYI, reply and we’ll go off this thread and I’ll send you our prices and what I’m paying.

      The gimmicks- they are very real. They are in use on a daily basis. They are even in use by the very company I work for. If not for that, I’d give my company 5 bright shining stars, because we do have great windows with an awesome window. However, I’ve made it very clear in my branch that I don’t run that crap and if they’ve got a problem, they can always fire me and I’ll walk out the same way I walked in- looking for a job. I’ll tell you this…if I ever do leave this business, I’ll move to sales in another industry, because this is the most scum bag, “so disgusting it would gag a maggot” industry I’ve ever seen. Way worse than any car business because the car business has been forced to get transparent (as a side, I know many ex-car salespeople who are in this business because they’re either scumbags or they couldn’t get accustomed to the forced transparency). My ONLY disagreement with the window dog is on the “both homeowners must be present”. I prefer both to be present so they can both think with ALL the information. I’ve sold many “one-legs” on a be-back basis, but usually, when only one party gets all the information but both gets the price, one party is only looking at a price point but has nothing to compare that price to in terms of quality or value.

      My personal mission is to sell windows and doors. My personal mission is to transform this scumbag industry into something that is honest and respectable. And in that, I am in full agreement with The Window Dog.

      1. Hello Joe,

        It’s great you find the good in Renewal by Andersen windows. I can tell you that the Company is thriving and doing better than ever, so there are more people than not that embrace the presentation and the product. You seem like a skilled Sales Consultant and a caring business person. The one-call close process seems “gimmicky” to a point, but it’s also justified to a point as well. Some people love to waste other people’s time. Some people need guidance in finally making a buying decision or they’ll continue to procrastinate. Some people need to feel like they’re winning by getting promos/coupons. Nothing works for everyone, therefore, the reason no company has a 100% close rate every time. I call the sales presentation smart. Studies have been done on how and why people buy. This is factual and the art of selling. Most companies are aware that a certain percentage of people buying is all they need to be profitable. I’m not discounting your way of doing things, but from being in home improvement sales for over ten years, I can tell you that getting a lower price is a big factor for a lot of people in their buying decisions. It’s also a factor in why you have a higher close rate than a company selling a more expensive product (not to take away from your skill). Let’s use an example to explain giving the price upfront/not giving the price upfront and higher close rate. A family needs a sofa. They see a sofa advertised at a discount furniture store for $799. Their budget is $1000. They go to the furniture store and see the $799 sofa in person, and they like what it looks like. They see the price upfront, but they know nothing about the sofa. With tax and shipping, it comes to $950, so it’s even $50 under their budget. They sit on the sofa, it feels good, the price is right, so they decide to buy the same day, purchase is made! Another family looks at the same sofa ad for $799, goes to the same furniture store, has the same budget, and loves the sofa not knowing anything about it but seeing it, knowing the price and sitting on the sofa. Then the husband says, before they decide for sure, they should look at one other store. They go to a well-known, name brand furniture store. They walk in, see a sofa they love even more, sit on it, and decide it’s even better than the other sofa. Then the salesperson comes over, tells them all the features of the sofa including how it’s made, that it’s made in the USA, the type of material it consists of, the coil material and thickness/strength, the material and density of the filing, the material used for the stitching, the warranty, the delivery process and lastly, the price. They absolutely love this sofa more, and they really want it, but they’re in shock that the first sofa was $799 and this sofa is $3799! The problem is that the first sofa has cheap coils positioned very far apart so less were used meaning after a few months of sitting on the sofa it will sag, the material of the sofa is pleather not genuine leather like the more expensive sofa, the filling of the sofa is not dense but a very sparse filler that’s very thin, the screws used to hold the legs on the sofa are not stainless steel but rather cheap aluminum and are very flimsy, the sofa is made overseas in a country known to use cheap materials, the stitching is much farther apart per stitch and in a flimsy nylon material so the seams aren’t strong, the stitching is also crooked, and the warranty on the $799 sofa is 90 days compared to 5 years on the $3799 sofa, etc. They don’t buy the same day, but rather they keep shopping until they think they might find a better quality sofa with all the bells and whistles but for the same $799 price, which is highly unlikely. Can we agree there’s a difference in the quality and workmanship of the two sofas and in the way people buy? I no longer work for Renewal by Andersen, but I can tell you and will always say “they are the best windows.” The process of getting people to understand this, in my humble opinion, is to always build the value and then offer the price. Just like the sofa example, there are people who only care about price, who have to stay within a certain budget and/or who just can’t justify spending more on certain things or who won’t make a same day decision without shopping around. Then there are those who want to know what they’re getting as compared to other products on the market, and who are willing to invest more because they know they’re getting more/better quality based on product description, beauty, quality, how it’s made, how it’s installed, warranties, etc., and they will buy on the spot because they want what they want and can swing how to pay for it. The price being given near the end is not for a lack of transparency on the part of Renewal by Andersen but rather to help people decide if the value/quality is something they’re willing/able to pay for and save some money at the same time. Studies are done on how/why people buy. Most consumers today want to be educated first on what/how they’re spending their hard-earned money. Nothing is for everyone. Some people drive a KIA and some drive a Mercedes. Different budgets, different desires, different justification of where/how to spend their money, and many other factors that come into play. Often times, people choose lower price over quality. One more thing, as a Renewal by Andersen Sales Consultant, there was always comparison/competitive pricing to show customers. This isn’t bashing. This is acknowledging that consumers are smart and can come to their own decision when samples and data are presented to them. To assume otherwise is to discount the decision-making ability of grown adults, who are in control of their own decisions and their own money. Customers also have the legal three-day right of recision and are certainly free to change their mind in those three days. You may be investing your profits in thank you cards and cookies, and that’s great, but other companies may invest in building a stronger warranty or paying their installers a higher salary. When all is said and done, people pay for what they want, and what people want is subjective. I disagree that the entire window business is a scumbag business. Maybe for some, but not for all companies. I can certainly tell you from working at the NJ/NY Metro Renewal by Andersen location for ten years that they are upfront, have integrity and treat the customer with the utmost care and respect. As a matter of fact, I have personally witnessed them many times go over and above to make the customer happy for things other companies would have probably walked away from. I’m a homeowner, and have never, ever witnessed this kind of care and respect from any company before. Even with me not working there any longer (I moved into a different line of work), I can attest that Renewal by Andersen genuinely offers an outstanding product, professional installation, excellent customer service and excellent warranties. They also have paid me all of my money from jobs I sold while employed there, as I have heard not all companies do this. Are they perfect, no, but they will go over and above for customers. Yes, the projects cost more than most other companies, however, I believe you really do get what you pay for.

  17. We recently contracted with a Windows company for replacement windows on our entire house.We picked the company based on an abundance of 5 star reviews. They have a good reputation and do good work. The issue is that we didn’t realize that replacement windows imply glass loss. After the installation job started, we halted the install when the 2nd floor windows were done as we saw about 1.44 square foot loss on double hungs. We realized we should have gone with full tear out which we didn’t know was a consideration. The company did measurements, gave an estimate, provided a contract of costs and we signed.

    My question is whether we should have known to research full tear out vs vinyl replacement or should the company have been clear with us on what the expect I figured a window is a window. The company has explained to us that they don’t do full-tear out and didn’t advertise as such.

    We’re contending over whether we the homeowners should have done our homework and realized the amount of glass loss to expect or should the window company have explained this.

  18. I am looking to get new windows in the Plano, Tx area and have gotten bids from Window World and Statewide Energy Solutions. The bids for 13 windows was 5k for Window World’s double hung window and 10k for Statewide Energy Solutions single hung window. I am still getting bids….looking for someone good in this area. Would you recommend getting single or double hung windows for a one story home and why? Any good installers\dealers you recommend in this area? Thanks, Brandon

    1. Hi Brandon, have you talked with my company yet? We offer windows all over the DFW area and I’m sure you’ll like the result. We won’t necessarily be the cheapest possible option as that’s not what our typical customer is looking for but we will generally have the best value around. Check this section to find us and you can get a quote online with no pushy salesman.

  19. Could you please comment on the quality of Anlin windows, and their warranty? I have about 30 windows to replace, some quite large, in the Dallas/Ft. Worth area.

  20. I came across this site looking for advice on window replacements which will be part of an entire exterior remodel this fall. There seems to be no concensus on who sells quality windows and I’ve been researching for months. Lots of conflicting information. I want a reasonably priced window that matches its quality. Meaning if I choose to pay $1,400 per window, I want a product that is superior to a $900 window. I keep seeing that this isn’t necessarily the case.

    We were initially thinking Marvin full fiberglass because it’s very low maintenance and supposedly the best material. However, many seem to think quality vinyl is just as good and more cost effective than fiberglass and think Marvin windows are junk. So far we’ve been recommend Marvin, Pella, and ProVia.

    What seems to be the deal is that properly installed vinyl will outlast a shoddy job with fiberglass. If people are raving about their 20 year old windows from brand x, are they still being manufactured to that same standard in 2023? Will the people who show up to do quality work? No way to know unless I hire someone to watch them hammer in every nail. We’re also struggling with siding for the same reasons. We’ve met with five contractors who all work with a variety of brands. The whole thing feels like a crap shoot. Discouraging.

    1. Hi Mary, it can defininltey be a challenging business to navigate. Where is your project? I’ll be happy to make a recommendation if I know anyone in your area.

        1. You’re in luck! I know a great window company in Milwaukee. Check this section for recommendations of the best window companies all over the country. I’m sure they’ll be able to help out.

  21. I am in South Florida and getting quotes on replacing my 24 year old windows with Impact Windows. Can you please clarify the difference between the PGT and 3M windows? Thank you

  22. Hi
    I have a 4 36×72 panela sliding patio door (2 slide and 2 fixed). I’ve received a few quotes and trying to understand the best value/options: (quotes include installation)

    1. Ideal Victorian Patio Door – $5785.00
    2. Okna 8800 – $9,700
    3. Andersen 400 – $12,200

    1. Hi Joe, what’s your zip code? There are different options available in different areas. I might be able to help with a suggestion or two.

    1. Absolutely. Check out WindowUniverseVABeach.com for more info. You can request a quote online and the team will email you window pricing and product info for your project. From there they can answer any questions and make unlimited revisions until we have the order just the way you want it. Let me know if there is anything else I can do to help.

  23. Hi
    In Asheville. Severe need for sound proof, as much as possible windows.
    Pella gave a quote of 18k including installation on 250 series triple pane windows for:
    Five 34.5 x 62.5
    One 34.5 x 34.5
    One sliding glass door.

    1. Look at STC ratings of various options to see how much sound they’ll actually block. Salespeople often have no idea what they’re talking about. For example, laminated glass will often provide a better STC rating than triple pane glass.

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