Provia Window Warranty Review – Endure & Aspect

Is the Provia window warranty any good? Let’s find out! Here we’ll look at how Provia plans to stand behind their products both for owner occupied houses and for rentals or commercial properties. Hint: there’s a pretty big difference.

For starters, we’ll talk about the warranty for their most popular product lines the Provia Endure and the Provia Aspect windows. Then, we’ll cover the Provia ecoLite and Aeris window warranties in a future post.

Jumping right into it, you’ll see Provia offers a pretty standard “lifetime warranty” for these windows, but there are some important limitations to be aware of. If you’re wondering how long a lifetime warranty really is, we’ll tell you here.

First, the lifetime part of the lifetime warranty refers to the time that you own and live in the house. That’s important because if you rent the house one day the warranty will change.

What parts of the Provia windows are covered for my lifetime?

Not all of them and that’s worthwhile to understand. The Provia window warranty states that the vinyl structure, the insulated glass unit and the hardware are guaranteed for life. That’s pretty good as some companies will have shorter limitations on the hardware, but most cover the frames and glass.

You do also get a lifetime warranty on glass breakage and the screens are covered too but you should note that torn screens are not covered. That’s also pretty standard. No company covers ripped or torn screens anyway.

What are the Provia window warranty limitations?

It’s a common window salesman line to say that whatever warranty they’re offering is “unlimited”. If anyone told you that you should show them the door because that’s not how warranties work.

There are many limitations to the Provia window warranty. For example, the warranty wouldn’t cover damage caused by fire, windblown objects or lightening. That’s all pretty common as your homeowners insurance would cover that stuff.

Interestingly they also don’t honor the warranty if the windows are installed in ships or vehicles. So, don’t put them in your mobile home or yacht.

Perhaps more relevant, the warranty on the blinds in the glass is only for 10 years. That’s not very long especially for an expensive option.

Also, the painted finishes are covered for 15 years on vinyl windows and 10 on wood windows.

So, there are definitely limitations. The biggest limitation is for rental houses.

What is the Provia window warranty for a rental house?

It’s not great. If you’re renting your house now or if you might rent in the future this could be a big deal. The coverage is limited to 5 years for the windows, 10 years for the insulation glass, 1 year for the hardware, and there’s no glass breakage coverage at all. There’s also no labor coverage to fix an issue.

Ultimately by offering such a short warranty for rental houses, or any house owned by a business, church or organization, they’re telling you that they don’t want that business.

This makes sense since they’re usually priced high enough that a landlord wouldn’t by these windows anyway, but it’s something to be aware of.

Do they cover labor under the warranty?

No, there’s no labor coverage at all. That means if there’s a problem down the road that is covered Provia will ship you the parts but you’re on your own to get it fixed. That might be expensive, especially if the dealer you bought the windows from has vanished. That happens more than you might expect.

You may see that the dealer offers their own labor warranty. That can be great, but you’d want to get it in writing and then you’re still taking the gamble that they’ll be around down the road.

You’d also want to confirm in writing that their labor warranty covers repairs of a manufacturing issue. They might just be talking about their installation labor which will still leave you out of luck in certain circumstances.

What’s the bottom line?

I’d say the Provia window warranty is pretty unremarkable. You’ll find the same or better warranties from most of the nicer manufacturers out there so there’s really nothing special about this one. The lack of any labor coverage and the severe limitations on rental houses mean this is probably at the back of the pack when compared to some others out there.

That doesn’t necessarily mean you shouldn’t buy Provia windows, but when comparing your options the warranty probably doesn’t help their case.

For more detailed window reviews including many warranty reviews check this section. You can also find info on common window sales tactics here and you can find our list of recommended window installation companies here.

Have fun!

Provia Endure Windows Reviews

Provia Endure is a window line that you may not be familiar with. While traditionally known as a door manufacturer Provia expanded into windows several years ago. The Endure line is their top of the line window model. Is it worth the cost and nicer than the competition? Is it worth the additional cost compared to the cheaper Provia Aspect window? We’ll see.

If you’ve recieved a quote for Provia Endure windows you probably heard all sorts of claims from the salesperson. The in-home window salespeople can be a tricky bunch. It’s certainly possible that the salesperson overhyped the products to try to get the sale.

What are the highlights?

In their marketing materials Provia talks about many features that are also available from many other window manufacturers. Things like 3-1/4″ jamb depth, upgraded balance mechanisms, reinforced sashes, dual vent locks, etc are all pretty common. A salesman might act like these are unique features but they’re not.

As an example, if you’ve seen their brochure for the Endure model you’ve probably seen this picture. It’s showing their sash reinforcement that they call Innergy compared to an aluminum reinforcement. The picture is meant to show you that the non-metallic reinforcement is much more efficient. What they forget to mention is that almost no nicer vinyl windows are using metallic reinforcement anymore except in specific situations.

As you can see in the picture the non-metallic reinforcement is better than aluminum but nobody really uses aluminum anyway so not too relevant.

In a similar strategy the brochure talks about Neopor foam insulation and barrier-fin weather stripping, both also very common options.

In short it’s a decent option but doesn’t really offer anything that you can’t get from many other manufacturers.

Do they offer blinds in the windows?

Provia does offer blinds in the Endure line, but that’s an option you might not want to rush into.

While a lot of prospective customers ask about blinds in the windows it’s important to remember Provia only offers a 10 year warranty on them. 10 years can sound like a long time but it’ll go by in a flash. Blinds in windows can be a pretty expensive option too and if you need to replace them in 11 years get ready for a big bill.

If they expected the blinds to last longer they’d offer a longer warranty. By offering a short warranty they’re telling you that they don’t expect the blinds to hold up very long. I’d avoid that option.

What about the color options?

You can see the available colors for this window model below. Exterior colors have become increasingly popular and Provia offers a range of color options similar to most manufacturers.

One nice feature is that the Provia window colors can match the door color options. That can let you get an exact match in your windows and doors which is unique.

Keep in mind adding exterior colors can add $200 or more to the cost of your Provia windows. You might consider white windows with a different color exterior trim as an option to keep costs down.

What should Provia Endure windows cost?

As you might expect lots of people ask us about replacement window costs and there isn’t always a simple answer. Everything is custom made and remodeling projects can be unique so prices can vary.

I’d say a reasonable cost for a white window with basic options would be in the range of $400 -$500 before installation. Some companies won’t want to break out their installation costs separately which can make things harder to compare. I’d say maybe $600-$700 per window installed is a typical cost.

Is there a Provia Endure patio door?

They do also make a Provia Endure patio door line and we’ll be completing a review on that product soon.

What about the Provia Endure warranty?

The warranty for the Provia Endure is the same as the Provia Aspect and it’s pretty decent. Like most manufacturers they offer lifetime warranties on their windows. There are however a lot of limitations.

For example, if the purchaser doesn’t live in the house, say it’s a rental, the warranty is only 5 years. In that case the warranty on the blinds goes from a short 10 years to a very short 5 years and there is no glass breakage warranty.

We’ll have a more thorough post on the Provia window warranties online soon. For now I’d say it’s a decent warranty but certainly not unique or any better than the warranty you’d see from any other nicer manufacturer.

So, what’s the bottom line?

Ultimately there aren’t really any patents in the vinyl window business. Most manufacturers offer a range of models to cover a range of price points. The Provia Endure window is perfectly nice but not really remarkable in any way. You can get basically all of the same features and options from many companies so there’s no need to fall in love with this one.

If you’re shopping for windows I do always suggest finding a great installation company before you fall in love with any particular window model. There are plenty of great window options out there but not as many local companies that are great to work with.

To find our recommended window companies all over the country check this section. If we know someone in your neck of the woods they’ll be listed there and they’ll be happy to help.

If we don’t know anyone local to you be sure to let us know who you find. I’m sure you’re not the only person looking.

Remember, for more great window company info you can find our suggestions for the best local companies in your area right here. There’s no need to work with a company that gives you the run-around or makes the process difficult. There are plenty of fish in the sea as they say. The best way to get started is to check out our list of great window companies.

How to File a Window Warranty Claim? – It’s easy.

If you have a house with windows there’s a good chance sooner or later you’ll want to get something fixed. Of course you can always pay to have your windows replaced, but the window warranty may be another solution.

Every window that I’ve ever seen has come with a warranty. Now, before you get your hopes up you should know that some warranties are more limited than others. You may be able to get your windows fixed easily through the warranty but you may not.

Windows used in new construction often come with shorter warranties than replacement winnows. New construction windows also often have warranties that are not transferable. If you didn’t build the house you might be out of luck.

There are several reasons that you might not be able to use the window warranty to get your windows fixed up, but it’s worth a try.

Step 1: Who installed your windows?

If you know who installed your windows you’re off to a good start. Your best bet is to contact them. Let them know what issue you’re having and they should be able to point you in the right direction.

Either they’ll be able to help you or they’ll be able to help you get started in finding a solution. As long as the window manufacturer hasn’t gone out of business and the warranty hasn’t expired you’re probably in good shape.

There might be a cost to fix your issue, it might be free, but they’ll be able to offer a solution.

Step 2: Who manufactured your windows?

If the company you bought the windows from has vanished (sadly this happens a lot) or if you don’t know who installed your new windows the next step is to look for the manufacturer of the windows.

Sometimes it’s easy to tell who made your windows, but sometimes it’s a little challenging. To their credit, large companies like Andersen or Jeld-Wen will often etch their logo into the corner of the glass. This makes identifying the manufacturer easy.

Unfortunately, some manufacturers will make it harder to find this info. They tend to leave any identifying information off of the window itself. That way future owners won’t know who made the window and won’t be able to use the warranty.

Before you give up and decide you don’t know who made the windows, you might want to do a little looking. If you have double hung windows that open up and down, try lowering the top sash and looking up into the frame. There’s a decent chance you’ll find a window warranty sticker. That sticker will have info that might help you get your problem solved.

For casement windows that crank outwards or sliding windows that slide side to side the sticker is usually in about the same place. Open the window and look up into the frame or down on top of the sash. If you can find a sticker with identifying info you’ll be in good shape.

Step 3: Contact the window manufacturer’s warranty department

Google is your friend at this point. Just lookup the manufacturer and you’ll likely find window warranty info on their website. You should be able to contact them and they’ll have a process for a warranty claim.

Pro tip: Before you file a warranty claim see if they can send you a copy of the warranty the would apply to your windows. Read it and understand the limitations. Use that info to frame your claim.

The process may seem long or overly challenging, but your life will be easier if you just follow their steps and give them the info they ask for. The person you’re dealing with is just following the rules so be polite and they’ll help you as much as they can.

Soon we’ll be updating posts with information on the warranty claim process for individual manufacturers. We’re going to start with the companies below and we can add any others. If you’re having trouble with one just let us knwo and we’ll see if we can help out.

Window warranty claim process:

  • Alside Window Warranty
  • Andersen Window Warranty
  • Great Lakes Window Warranty
  • Marvin Window Warranty
  • Mi Window Warranty
  • Okna Window Warranty
  • Pella Window Warranty
  • Revere Window Warranty
  • Simonton Window Warranty
  • Soft-Lite Window Warranty
  • Sunrise Window Warranty

Step 4: What if your window warranty claim is denied?

If your warranty claim is denied you’ll want to look at the reasoning to decide how to respond. For example, if the warranty is denied because it was a 10 year warranty and the windows were installed 15 years ago you should just let it go. You have no warranty.

We see people posting comments on the site who are all upset about a warranty claim getting denied when they have no warranty anyway. Don’t be that guy. If the warranty wasn’t transferable and you’re the second owner then you don’t have a warranty. You can be as mad about that as you want but you’re wasting your energy. Just move on.

Warranty claims are often denied because the problem is installation related rather than product related. This happens all the time. We see people who are all upset about a warranty claim that was denied for a leaking window or a crooked window or a window that won’t close. Any of those could be manufacturing issues, but if they’re not then you’ll need to deal with the company that installed them.

If you don’t know who that company is or you don’t like them or they’re gone then there may be little you can do.

It’s important to keep this in mind when you’re filing your initial claim. You want to try to look to see what the issue is and make sure it appears to be a manufacturing issue. Once they’ve denied your claim it will be challenging or impossible to get them to change their minds.

Step 5: What if your claim is approved?

If your warranty claim is approved you’re in great shape. The manufacturer will be able to let you know how the parts will be shipped. You may be responsible for shipping costs. They can probably show you how to install them or direct you to an installer.

To find our company or other recommended companies in your area check this section. You can also find window reviews here and information about the tricky window sales tactics that many companies uses here. We hope you enjoy the site!