Category: Best Replacement Windows

If you’ve been considering ordering new Pella windows for your house you may have come across Pella window complaints online. You may be wondering if this is something to be concerned about. We’ll get to the bottom of it right here.

For starters, Pella primarily makes windows for new construction which means as a company they don’t always understand the remodeling customer. We wrote about this in a recent post about Jeld-Wen window complaints as they’re in the same boat.

New construction is just a different animal. Pella does make remodeling products like wood windows, fiberglass windows, vinyl winnows like the Pella 250 and the Pella 350, but they just don’t understand the customers.

There is a difference between Jeld-Wen and Pella in terms of how they’re able to satisfy customers and we’ll get into that as well.

You can also find our Pella window reviews here. They may help when you’re shopping for the best new windows.

I thought Pella was the best?

That’s part of the problem. Pella is one of the window manufacturers that spends the most on marketing. There are hundreds of window manufacturers in the country making both new construction and replacement windows. Unless you’re in the window business I bet you can only name 3 or 4 of them.

Why are there 3 or 4 window companies that you know and probably 200 that you don’t? Marketing. Does marketing make the windows better? No.

Pella and Andersen and Marvin windows spend a whole lot of money on marketing and advertising every year which is they they’re probably the only manufacturers you can think of.

Does this mean they’re better window manufacturers or that they make better windows? No. It had just about no relation to the quality of the products they produce, but nobody really thinks about that.

So, why are there Pella window complaints?

Mostly it’s a problem of expectations. People see an ad for Pella and it says “viewed to be the best”. I don’t know if you’d find anyone in this industry who would tell you that Pella windows are the very best windows. Whether we’re talking about wood windows or vinyl windows they’re perfectly fine, but unremarkable.

Unfortunately, the customers don’t know this. Someone might see an ad for Pella windows and give them a ring. A commissioned salesperson will come to your house and tell you that Pella is the absolute best. They’ll tell there’s nothing better out there. What they’re really telling you is they want you to buy so they can get their commission. Read about some funny and sad window sales tactics here.

Based on this the customer buys the windows and then might be disappointed when the actual windows show up. Pella makes fine windows, but not at all nicer than anyone else. In fact, I’d say their vinyl windows are definitely less nice than many replacement window brands. That causes customers to have Pella window complaints.

So, how should I decide who to work with?

The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.

I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.

It is not a good idea to fall in love with a window brand before yo’ve found someone to install them. That said, you can find the best window reviews on the internet right here.

To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.

If you’re considering ordering Jeld-Wen windows you may have seen Jeld-Wen window complaints online. Is there a a problem with these windows that you should be aware of? Let’s find out.

The first thing you should keep in mind is that someone will complain about anything online. This is just a fact of life on the internet. Just because you read something from an unhappy customer or two doesn’t mean a product is horrible.

That said, in my experience Jeld-Wen windows are pretty close to horrible. You might also find our Jeld-Wen window reviews page to be interesting.

What is wrong with Jeld-Wen windows?

The first factor to consider is that Jeld-Wen windows are primarily produced for new construction. They do make remodeling focused products, but in my experience they’re a new construction company. They have a new construction mindset. This isn’t great for customers.

Companies that focus on the new construction market like Pella, Jeld-Wen, Andersen, Atrium, etc typically sell to builders rather than the end users. That means they care much more about keeping builders happy than the end users. What makes builders happy? Low prices and not much else.

Would you pay $5 more for a nicer product? Probably, but a builder wouldn’t.

That means a company that is primarily focused on the new construction market will not be as focused on quality as you might hope.

Builders know that when you’re buying a new house you’re focused on the kitchen and the deck and the beautiful family room and the finished basement. Windows are typically not a huge priority which means they can use cheaper windows and still sell just as many houses.

This causes builders to use cheaper and cheaper products. That causes manufacturers to make cheaper and cheaper products and it causes owners of newly build houses to be unhappy with their windows several years later.

Remember, Jeld-Wen does make remodeling products. The problem is they’re not much nicer than their new construction products.

Why are there Jeld-Wen window complaints online?

In my experience it’s because people are often unhappy with their Jeld-Wen windows. It’s just that simple. My company offered Jeld-Wen windows for several years for remodeling projects. It didn’t go very well. I personally had plenty of Jeld-Wen window complaints.

We primarily used their wood windows for historic window replacement projects. We did some fun higher profile projects like embassies in DC or cool historic buildings on the east coast. We even replaced windows for several celebrities. They were expensive wood windows, but the quality was not great. I can’t even imagine what their cheaper vinyl windows were like.

Ultimately we stopped offering them because we could almost never get a project completed without callbacks.

We never did deal with their vinyl windows but I got a good idea of what I could expect. One day I was talking to our Jeld-Wen rep about their vinyl windows and he told me not to sell them. He flat out told me that we wouldn’t be happy with them. I’m confident he was right.

To their credit we were always able to get every issue resolved with new parts or a service call, but it was a never ending hassle and we stopped selling them.

Are Jeld-Wen windows worse than other new construction windows?

Not really. All new construction windows are designed to be cheap regardless of what the brochure (or the salesperson) tells you. You can find Jeld-Wen window complaints and you can also find Atrium window complaints and Andersen window complaints and Pella window complaints too. You’ll never get the same quality that you get in a remodeling focused product.

The reason for this is simple. A remodeling customer is only buying windows. They’re specifically looking at the windows. They’re unhappy if something is wrong with the windows. That’s why a remodeling focused company has to produce higher quality products. A new construction focused company can get away with selling cheaper lower quality products so that’s what they do.

So, how should I decide who to work with?

The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.

I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.

It is not a good idea to fall in love with a window brand before yo’ve found someone to install them. That said, you can find the best window reviews on the internet right here.

To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.