Now Offering Alside & Revere Windows (almost) Nationwide!

In the fall of 2015 we started testing a program offering both Alside and Revere windows with and without professional installation in several cities across the country. Thanks to our fantastic readers this program has been a HUGE success. As a result, we’ve expanded to 37 markets nationwide and launched our new brand, Window Universe Express.

If you’re looking for new windows for your home this is the easiest possible way to get there and I’ll show you why. Check out our FAQ (link below) for even more info.

widow dog replacement windows
Here’s the window dog hard at work with the team at a home and garden show. He has to earn his kibble around here!

First, we’re offering a wide range of window options from both Alside and Revere. Our most popular options have been the Alside Mezzo and the Revere Berkshire Elite and there are many others to choose from. We’re also offering all styles of windows including casements, bay windows, garden windows, sliding patio doors and much more.

Next we’re offering top quality installation with a local project manager and top quality installation crews to make sure everything is done right. You can also install the windows yourself if you’d prefer.

Best of all, if you’re in an area covered by this program, we can get you a complete itemized quote for your project without ever inviting a salesperson to your home.

That’s right, you could spend several evenings inviting salespeople into your home to give you their sales pitch, walk you through their predetermined “price drops” and try to close the deal with their 50% off today only special after calling the manager for a special deal 3 times. Or, you could exchange a few emails with our industry experts to get your project moving along quickly and easily.

It’s up to you…

So who is Window Universe?

window universe replacement windows

Window Universe is the company we founded many years ago. We’ve grown from one small business operating out of an apartment to a multimillion-dollar business with 16 stores in several states and more on the way.

With our Window Universe Express brand we have the same top-quality products and services that we offer through our retail stores.

How does this all work?

It’s pretty simple, which is why I love it. When you’re ready to get a quote for your replacement window project just fill out the form below and we’ll get back to you with the most helpful email we can write as quickly as we can.

You’ll see we don’t need the sizes of the windows to get you a quote. This seems unusual to some folks, but even in markets where we have stores our reps don’t measure the windows.   It’s just not necessary to get a quote in the vast majority of projects. We’ll get the windows measured before the manufacturing begins, but it’s not needed yet.

The basic info we’ll need is how many windows you want to replace, how do you want them to open, what color window frames do you want, etc. Just the basics.

If there is anything about your project that you think is unusual just note it and we’ll address it when we get back to you. The whole process is really easy.

What have our customers been saying about this program?

 Here’s one example:

If you don’t want to DIY your windows but pride yourself in being an informed consumer, Window Universe Express is the way to go! After sitting for hours listening to people tell me why their windows were the best, I couldn’t figure out why the window packages I was being presented with were so expensive ($10 – 12k for 7 slider windows)…

We are so pleased with the windows, the installer, and the process… Window Universe Express has created a great way to inform yourself as a consumer and be able to get real numbers. No games, gimmicks or “guess what your price is going to be if you buy it today!”

I rarely write reviews for products/services, but I was so impressed with the process, price and product, I told Dan that I would be happy to endorse them!

–Excerpt of an Angie’s List review from Andrea in Seattle, WA

Here’s another.

Every aspect of this window experience was excellent. They didn’t give a sales pitch, but instead provided links to specific information about all different types/brands of windows with ratings and specifications, so I was able to make an informed decision. 

He then provided a very detailed quote so I knew exactly what I was paying for, and was able to add or remove options and see the price impact of these changes. The accountant in me loved this approach.  Once we agreed to the window specs, I was given a final price and the measuring was scheduled. 

The gentlemen who came to measure the windows arrived when scheduled and was quick and efficient.  The windows were promptly ordered and once the windows were ready, the installation was scheduled.  The installation crew arrived on time and got right to work.  They put down tarps on my carpets since the install was on the 2nd floor and it was wet and snowy outside.  They installed the windows in a few hours and cleaned up afterwards.

–Excerpt of an Angie’s List review from Lisa in Philadelphia, PA

Here’s a bit more feedback from Austin in Dallas.  You get the idea.

Folks love it.

Why are the prices so great?

Ha.  Good question.  Window Universe Express is a completely different kind of window company.  We’re able to offer top quality products and expert level service at a very low price because we don’t spend our money on things you don’t care about.

Most traditional window companies spend tons and tons of money on sales and marketing.  It’s not unusual for a company to spend 30%-40% of their total sales dollars on things that you don’t care about like sales commissions, marketing and advertising.  Paying people to walk around neighborhoods knocking on doors is expensive, so are tv commercials and billboards.

Another company may be able to get to a similar price by offering cheap windows or by using cheap subcontractors.  That’s a low price, but it’s not a great value.

A typical company offering the products and services we do would charge $10k for a project while we would charge $7k or less.  It’s just a great deal.

I have more questions

Great! I love it when folks ask great questions. I’ve been emailing with many people about this program since we launched. I’ve noted most of the questions we get and put the answers all in one place for you.

On our FAQ page you’ll find answers to all sorts of questions like:

  • Will the price change after the windows are measured?
  • Who does the installation?
  • What is the warranty on these windows?
  • Are these the right windows for my climate?

Answers to those questions and many more on our FAQ page here – this will open in a new tab so you don’t lose your place here.

How do I get a quote?

That’s the easiest part. When you’re ready to get a detailed itemized quote for your project just fill out the form below and we’ll send you back an email just as quickly as we can.

If you don’t know the answer to any of the questions or if you’re not sure about something just make a note of it and send in the form as complete as you can. It’s ok if you don’t know all of the terms for these things. We don’t require you to be a window expert.

What if I don’t know the window terms?

Don’t worry about it.  If you’re unsure about something just take your best guess and let us know you’re not quite sure.  We can always revise the proposal later.

Another great way to learn about window styles and options is to take a look at our window design studio.  You can see the common styles and options with the right terminology.  Give it a try.


What cities are included in this program?

Here is the list of cities where we are currently offering this program. We’ll surely be adding more soon so if your city isn’t on the list check back often.

  • California
  • Florida
  • Idaho
  • Kansas
      Kansas City, Overland Park
  • Kentucky
      Lexington, Louisville
  • Michigan
  • Missouri
      Kansas City
  • Montana
  • New Hampshire
  • North Carolina
  • Ohio
      Cincinnati, Dayton, Toledo
  • Oregon
  • Pennsylvania
      Philadelphia, Pittsburgh
  • South Dakota
      Rapid City
  • Tennessee
  • Texas
      Austin, Dallas, Fort Worth, Houston, San Antonio
  • Utah
      Ogden, Provo, Salt Lake City
  • Virginia
      Hampton Roads, Norfolk, Richmond, VA Beach
  • Washington
      Seattle, Spokane
  • Wyoming

Don’t see the area you’re looking for, try here.

If you’re within about an hour of any of these cities and you’re ready to finally get those new windows just fill out the form right here. We will get back to you asap and we will NEVER share your information with anyone.

Have more questions?  Don’t be shy, just ask!

To see if we can help with your project just fill out this form and you’ll receive an email with the next steps within 24 hours.

Get your completely FREE project quote by email.  

Should You Replace All the Windows in Your House at Once?

I was recently talking to a very friendly and capable reporter for a window industry trade magazine (yes that’s a thing) about partial projects.  That’s the term for projects that include some, but not all of the windows in the house.  You can read his article with some pithy quotes from yours truly, but the conversation got me thinking that this is a topic our readers are probably interested in.

It happens pretty frequently that people will want to only replace a handful of windows that have a specific issue and leave the rest for later.  Is this the best strategy?  As with most philosophical questions, the answer is “it depends”.

Replace some of your windows now and some later
Mismatched windows can be a style choice for some. Ha!

Before we get into the meat of this topic I’ll suggest that if you’re considering a partial project because of the cost you may want to make sure you’re talking to the type of company that offers fair and reasonable pricing.

We frequently hear from folks who think they can only afford 5 windows due to an astronomical quote they received from an old fashioned high-pressure company.  Companies like ours will offer much more reasonable prices so the customer who thought they could only afford a handful of windows might be able to afford the whole house.

When should you only replace some of your windows?

Folks typically want to do this when they have an acute problem with some of their windows.  Maybe they have seal failures causing foggy or cloudy glass or windows that don’t operate properly.  Sometimes folks do this because one room or area of the house gets very cold in the winter or hot in the summer.

This can be a great strategy, but you’ll want to consider the risks.

What could go wrong when replacing only some of your windows?

First, you’ll want to understand the costs of your project and how the cost will vary based on the size of the project.

For example, in most of our stores you get the best labor pricing when you order at least 5 windows.  The windows cost what they cost, but the labor costs more on a small project.  The per window price is then the same for projects between 5 and 200 windows.  That means if you replace all of the windows except one and then you decide to do the one remaining window later it’ll cost a little more.

In fact, just today I got a text from one of our field reps who was working with a customer for whom we had just completed a $15,000 project.  That customer wanted to replace two more windows and he was upset that they would cost more.

The answer is that’s just how it works.  Replacing one or two windows just costs more on a per window basis than replacing 20 windows.  I’m never happy to have a customer who is not feeling great, but we need to pay the installers for their work or they won’t stick around.  If we want great quality results we pay for great quality team members and that costs a couple bucks.

If this customer had split up the projects into groups of 5 or more he would have been a happier camper.  I asked our rep why he didn’t suggest that and it turns out the customer was planning on closing up those windows and has since changed his mind.  It sounds like a situation where there wasn’t much we could have done and ultimately the last 2 windows are going to cost a little more.  Sometimes that’s just life, but if you’re thinking about a partial project this is something to consider.

Will you be happy if the windows look different?

Another factor to consider when replacing some of your windows is that they’ll look, operate, and feel different than your old windows.  You’ll have some that are new and pretty and efficient and some that are not.

That might bug me as I like things to match and feel the same.  You might not care about that, but you want to be aware of it.

partial window project
Here’s an unusual look. If I had been working with this customer I would have suggested replacing both sides of this window.

It’s also possible that the window manufacturer makes a change to the model so your plan of buying some windows now and some later will result in them being similar, but not quite the same.  This is not a big deal to a lot of people, but you’ll want to consider how you’ll feel about it before making that choice.

What about the hassle factor?

It’s also important to remember that any home improvement project can contain a little bit of hassle.  I know in our company we try to make the process as simple as possible, but we’re going to need to make at least two trips to your house (one to measure and one to install).  There may even be a service call needed.  That’s 2-3 visits to your house.

If you replace all the windows at the same time you’ll then be done. If you split up the project into two phases you’ll be looking at 4-6 visits.  That’s not the end of the world, but those are days that you could spend doing something a little more fun (edit: don’t get me wrong, windows are pretty fun!)

So what should I do if I’m considering a partial window project?

First, check with the company to see what the pricing will look like if you do part of the project now and part later vs doing it all now.  A company probably can’t guarantee what the pricing will look like in a year or two, but they can give you an idea.

Next, consider how you’ll feel if there was a style change and the windows can’t match exactly.  You can also ask the company if they’re aware of any upcoming change or if there have been any recent changes.

Then, look at financing options.  Many companies offer 0% financing that might make the project a little more affordable than you imagined.

So what’s the bottom line?

Ultimately only you can decide if replacing some of your windows is better than replacing all of your windows.  I know many of our customers decide on partial projects for a variety of reasons and ultimately it makes no difference to us.  If you’d prefer to do some windows now and some later we’d love to have that business.  I just want to make sure that you know the pros and cons so you can make the best decision for you.

If you’re looking for more info on replacement windows you can check out our list of common window sales tactics here and you can find our detailed replacement window reviews here.

If you have any questions or comments about this article post a comment below and I’ll do my best to get back with you.  Have fun out there!

How to Repair Foggy Windows – It’s pretty easy!

One of the most common calls we get in the office is from folks looking to repair foggy windows.  I think we’ve all seen what this looks like, but just in case, here’s a picture of the window dog himself  trying to look for intruders through a foggy double pane window.  It’s not easy to see the bad guys coming!

fix a window seal failure
The little fella works so hard to keep us safe. The least we can do is provide him with a clear view!

This happens when the seal fails allowing outside air into the glass unit.  That air brings moisture with it and instantly you’ll see condensation or a film on the glass.  This is ugly and it’ll never go away by itself.

Luckily for you we’ve made a quick video demonstrating how we fixed this problem.  Enjoy!

It is important to note that even after your window is repaired it’s still an old window.  You may find that replacing the window doesn’t cost much more than the repair and in that scenario you’d get a whole new window.

In this case, this is a wood 3-lite casement window with a clad exterior.  The cost to replace this window would likely be over $2,000 so a repair makes sense and the results were fantastic.

fixed glass in replacement window
Now thats better. Frisco has a much better view and those pesky deer don’t stand a chance!

Now we’re still having some trouble with this window.  The old cranks are a little shaky and it just doesn’t operate as well as a shiny new window would.  It’ll probably get replaced sooner or later, but this repair will give it several more years of life and the whole room looks much better.

If you’re thinking about repairing your existing windows it certainly is possible although not always as easy as it looks.  Replacing a sealed insulated glass unit in a vinyl replacement window can be tricky because the vinyl trim pieces can be brittle and if they break you may have a very hard time finding a replacement.  We’ll have another video coming out soon on repairing or replacing glass in a vinyl replacement window.

Why am I having a hard time finding a company to do this?

Because it’s a bit of a hassle for the amount of money folks will pay.  A professional may have a tool to measure the glass without removing it, but still you’re talking about 2 trips to the house, a few hours of work and taking the risk that something breaks or some unexpected problem arises.  Factor in the driving time, the ordering, picking up the glass and this quickly turns to a project that requires many hours of work.

If you’re looking to pay $50 for someone to do this you’re going to have a real hard time.  It’ll probably cost several hundred dollars to hire a professional, but if you’re comfortable tackling it yourself you could get it done for much less.


My Windows Won’t Stay Up – Easy Fix

This is a first in our series of posts on trouble shooting your windows.  We hear from people all the time asking how to address a window problem.  You’ll likely find that many common replacement window problems can be fixed pretty easily.  Here we’re looking at what to do if your windows won’t stay up.

The first step is to take a look at the window itself to see if you can tell what’s going on.  In all double hung replacement windows there are balances in the sides of the frame that support the sash and hold it up when you open it so it doesn’t fall.

We’ve made a quick video that may help to diagnose your problem.

There are only 2 likely scenarios if your windows won’t stay up:

The first one is that one or both of the balances are not connected to the sash.  This would mean that the balances are there and they may be working fine, but they’ve become disconnected from the sash so they are not helping to keep the window open.  In the video above we show you how to address that, it’s typically an easy fix.

The second scenario is that one or both of the balances are connected to the sash, but they are not working properly.  In this case you’ll probably need to replace the failed component.

To do this you’ll need to identify which part has failed.  There are 3 parts that might need to be replaced.

The pivot bar is a small metal bar that is attached to the bottom of the sash.  This bar sticks out of the sash and connects to the balance shoe inside the frame.  If your pivot bar is broken, twisted, or otherwise not engaging with the shoe you should remove it and take it to a local window distributor to see if they have a similar part.

if your windows won't stay open the pivot bar could be the problem.
Here’s a broken pivot bar. Most of this bar is inside the bottom of the sash of the window, the end of it should be visible.

If your pivot bars look good, check the shoes.  The shoes are small plastic or metal blocks that are inside the frame.  They connect the balance in the frame to the pivot bar in the sash.  It is possible that the shoe could be cracked, stuck or otherwise defective causing improper operation.  I you can remove the shoe try taking it to a local distributor to see if they have anything similar.

This is a balance shoe. If your windows won't stay up this might be broken.
This is a balance shoe. You’ll find a part similar to this inside the frames of your double hung windows.

If the pivot bars are looking good and the shoes appear to be in fine shape then your balances themselves must be defective.  There are 3 types of balances, spiral, constant force or coil, and block and tackle.  Be careful when removing the balances as they may be under tension and they could snap out when released.  Balances can typically be removed with just one or two screws.

Once you have the components taken apart it will likely be pretty easy to see what is not working.  If your windows are older or if you don’t know who manufactured them you may have a hard time finding compatible parts.  Many window companies use very similar parts so it’s possible that another company will have something that will work for you, but you may need to try several distributors or manufacturers to find a part that will work.

Unfortunately if you can’t find the right part you might be out of luck and replacing the window may be the only option.  Hopefully this info helps to solve your problem.

Let us know if there is anything else we can do to help!


Single Hung vs Double Hung Windows

Here’s a little bit of terminology that is often misunderstood.  What are the differences between single hung vs double hung windows?  Here we’ll take a look at the basic definition and we’ll look at some of the other advantages and disadvantages including the cost, the operation, the screens, how they function and the typical price.

best replacement windows of 2015

First things first!  The basic definition:

Both single hung and double hung windows open up and down.  The difference is that in a single hung window the bottom sash opens up and down, but the top does not move.

In a double hung window the bottom sash slides up and down AND the top sash also opens and closes.

Perhaps this picture will help:

single hung vs double hung windows
Here is the difference between a single hung and a double hung window.

So there it is, the difference is in how the window operates.  People often confuse double hung with double pane.  For the difference between double pane and triple pane windows check this out.

Ok, so how important is this difference?

Well, that’s really up to you.  One important thing to keep in mind is that a single hung window does not allow the top sash to tilt in for easy cleaning.  That means the bottom will tilt in, but the top will not.  Is that a big deal?  Only you can decide.

Beyond that many people don’t open the top very often so the difference is not important to them.  We open the top quite a bit in my house as the window dog is a redbone coonhound from the hills of West Virginia and he would go straight through a screen if he saw a varmint in the yard.  For us it is very important that the top opens, but you may have different priorities.

What is the price difference between single hung vs double hung windows?

This is a question we get asked a lot.  The difference typically isn’t huge, but it can add up.  The two windows are essentially the same with the single hung having less hardware.  The cost difference between the two will depend on the manufacturer, but it wouldn’t be uncommon to see a price difference of $20-$40 per window.

If you have 20 windows in your house that amount can add up.  We’ll often suggest switching to single hung windows as a way to save a few bucks, but it really just depends on how you plan on using them.

We hope that helps, for more detailed info on the greatest replacement windows check out these reviews.  If there is anything you’re looking for that you can’t find just post a comment or send us an email.  We read every single one and we do our best to respond!