Now Offering Alside & Revere Windows (almost) Nationwide!

In the fall of 2015 we started testing a program offering both Alside and Revere windows with and without professional installation in several cities across the country. Thanks to our fantastic readers this program has been a HUGE success. As a result, we’ve expanded to 37 markets nationwide and launched our new brand, Window Universe Express.

If you’re looking for new windows for your home this is the easiest possible way to get there and I’ll show you why. Check out our FAQ (link below) for even more info.

widow dog replacement windows
Here’s the window dog hard at work with the team at a home and garden show. He has to earn his kibble around here!

First, we’re offering a wide range of window options from both Alside and Revere. Our most popular options have been the Alside Mezzo and the Revere Berkshire Elite and there are many others to choose from. We’re also offering all styles of windows including casements, bay windows, garden windows, sliding patio doors and much more.

Next we’re offering top quality installation with a local project manager and top quality installation crews to make sure everything is done right. You can also install the windows yourself if you’d prefer.

Best of all, if you’re in an area covered by this program, we can get you a complete itemized quote for your project without ever inviting a salesperson to your home.

That’s right, you could spend several evenings inviting salespeople into your home to give you their sales pitch, walk you through their predetermined “price drops” and try to close the deal with their 50% off today only special after calling the manager for a special deal 3 times. Or, you could exchange a few emails with our industry experts to get your project moving along quickly and easily.

It’s up to you…

So who is Window Universe?

window universe replacement windows

Window Universe is the company we founded many years ago. We’ve grown from one small business operating out of an apartment to a multimillion-dollar business with 16 stores in several states and more on the way.

With our Window Universe Express brand we have the same top-quality products and services that we offer through our retail stores.

How does this all work?

It’s pretty simple, which is why I love it. When you’re ready to get a quote for your replacement window project just fill out the form below and we’ll get back to you with the most helpful email we can write as quickly as we can.

You’ll see we don’t need the sizes of the windows to get you a quote. This seems unusual to some folks, but even in markets where we have stores our reps don’t measure the windows.   It’s just not necessary to get a quote in the vast majority of projects. We’ll get the windows measured before the manufacturing begins, but it’s not needed yet.

The basic info we’ll need is how many windows you want to replace, how do you want them to open, what color window frames do you want, etc. Just the basics.

If there is anything about your project that you think is unusual just note it and we’ll address it when we get back to you. The whole process is really easy.

What have our customers been saying about this program?

 Here’s one example:

If you don’t want to DIY your windows but pride yourself in being an informed consumer, Window Universe Express is the way to go! After sitting for hours listening to people tell me why their windows were the best, I couldn’t figure out why the window packages I was being presented with were so expensive ($10 – 12k for 7 slider windows)…

We are so pleased with the windows, the installer, and the process… Window Universe Express has created a great way to inform yourself as a consumer and be able to get real numbers. No games, gimmicks or “guess what your price is going to be if you buy it today!”

I rarely write reviews for products/services, but I was so impressed with the process, price and product, I told Dan that I would be happy to endorse them!

–Excerpt of an Angie’s List review from Andrea in Seattle, WA

Here’s another.

Every aspect of this window experience was excellent. They didn’t give a sales pitch, but instead provided links to specific information about all different types/brands of windows with ratings and specifications, so I was able to make an informed decision. 

He then provided a very detailed quote so I knew exactly what I was paying for, and was able to add or remove options and see the price impact of these changes. The accountant in me loved this approach.  Once we agreed to the window specs, I was given a final price and the measuring was scheduled. 

The gentlemen who came to measure the windows arrived when scheduled and was quick and efficient.  The windows were promptly ordered and once the windows were ready, the installation was scheduled.  The installation crew arrived on time and got right to work.  They put down tarps on my carpets since the install was on the 2nd floor and it was wet and snowy outside.  They installed the windows in a few hours and cleaned up afterwards.

–Excerpt of an Angie’s List review from Lisa in Philadelphia, PA

Here’s a bit more feedback from Austin in Dallas.  You get the idea.

Folks love it.

Why are the prices so great?

Ha.  Good question.  Window Universe Express is a completely different kind of window company.  We’re able to offer top quality products and expert level service at a very low price because we don’t spend our money on things you don’t care about.

Most traditional window companies spend tons and tons of money on sales and marketing.  It’s not unusual for a company to spend 30%-40% of their total sales dollars on things that you don’t care about like sales commissions, marketing and advertising.  Paying people to walk around neighborhoods knocking on doors is expensive, so are tv commercials and billboards.

Another company may be able to get to a similar price by offering cheap windows or by using cheap subcontractors.  That’s a low price, but it’s not a great value.

A typical company offering the products and services we do would charge $10k for a project while we would charge $7k or less.  It’s just a great deal.

I have more questions

Great! I love it when folks ask great questions. I’ve been emailing with many people about this program since we launched. I’ve noted most of the questions we get and put the answers all in one place for you.

On our FAQ page you’ll find answers to all sorts of questions like:

  • Will the price change after the windows are measured?
  • Who does the installation?
  • What is the warranty on these windows?
  • Are these the right windows for my climate?

Answers to those questions and many more on our FAQ page here – this will open in a new tab so you don’t lose your place here.

How do I get a quote?

That’s the easiest part. When you’re ready to get a detailed itemized quote for your project just fill out the form below and we’ll send you back an email just as quickly as we can.

If you don’t know the answer to any of the questions or if you’re not sure about something just make a note of it and send in the form as complete as you can. It’s ok if you don’t know all of the terms for these things. We don’t require you to be a window expert.

What if I don’t know the window terms?

Don’t worry about it.  If you’re unsure about something just take your best guess and let us know you’re not quite sure.  We can always revise the proposal later.

Another great way to learn about window styles and options is to take a look at our window design studio.  You can see the common styles and options with the right terminology.  Give it a try.

design

What cities are included in this program?

Here is the list of cities where we are currently offering this program. We’ll surely be adding more soon so if your city isn’t on the list check back often.

Don’t see the area you’re looking for, try here.

If you’re within about an hour of any of these cities and you’re ready to finally get those new windows just fill out the form right here. We will get back to you asap and we will NEVER share your information with anyone.

Have more questions?  Don’t be shy, just ask!

To see if we can help with your project just fill out this form and you’ll receive an email with the next steps within 24 hours.






Get your completely FREE project quote by email.  

Provia Aspect Windows Reviews

The Provia Aspect window model is designed to be a “mid-range” replacement window option. That can be a tricky term to define. Did Provia produce a good quality window product at an affordable price or a stripped down version of their nicer Provia Endure model? We’ll find out.

First, it’s important to note that the wholesale cost difference between a “mid-range” and a “high-end” replacement window is typically pretty small. We’re talking something like $20-$40 difference in cost per window for the contractor. That’s a little secret I’m not supposed to share with you.

I know the salesman might show you a much larger price difference. It might be as high as $100 or $200 per window. Why does the salesman do that? It usually has more to do with his commission than anything else. Those door to door sales people can be tricky. If you’re seeing a wide retail price disparity someone is messing with you.

What about the Provia Aspect features?

The Aspect model is a decent window model. It doesn’t come with many of the features that you can get from other manufactures at similar prices. Because of that I’d tend to say it’s not a great value.

For example, it uses the cheaper constant force or coil balance mechanisms vs the nicer type used in nicer window models. Provia calls the cheaper balance “roller-tilt” which is a cute name but it’s not the best mechanism out there.

They’ll offer other features like 3-1/4″ jamb depths, sunshield vinyl, dual vent latches and more. Those features are all 100% common and easily found on almost any window model. There’s nothing to write home about there.

Ultimately there’s not really anything special about this product.

What are the color options?

The Aspect window is very limited in terms of available colors. If fact right now it’s only available in white, beige or sandstone.

If you want any other colors or woodgrain interior options you’ll need to upgrade to the more expensive Provia Endure line.

What about Provia Aspect prices?

Retail prices for replacement windows can be all over the map. If you could find windows like this for $300 per window that would be a great deal, but prices like that seem to be long gone.

I do think it’s important to remember that the windows will be in the house for decades. Getting a nicer quality product, even at a slightly higher price, will likely be a good move. In a couple years you won’t remember the price but you will still have the windows.

The salesman told me about Super Spacer, is that a good thing?

Spacers in windows are a common part of the sales pitch. Provia windows come with a non-metallic spacer called Super Spacer. This is the same type they use in the doors and it’s a nice product.

The friendly door to door salesman will likely leave out the fact that most window companies will offer a non-metallic spacer. It’s not really a differentiator but it is a good product.

Is the Provia Aspect warranty any good?

The warranty on these windows is perfectly decent but not too remarkable. If you think you might rent your house one day you might want to look for a different manufacturer because their warranty is very limited for a rental.

For a house that you’ll be living in the warranty is better. It’s a lifetime warranty and it’s transferable when you sell the house. It’s only transferable if you transfer it within 30 days of selling the house but that’s not really a huge deal.

We do have a new post coming that will be reviewing the Provia window warranty in more detail so stay tuned for that.

So, what’s the bottom line?

I’d say this is definitely a window model that was designed to be cheap, but it’s not always sold at cheap prices. If you can find a nice low price it could be a fine deal, but Provia windows are often sold at higher prices. If you’re getting a quote in the $600+ per window range I’d say you can probably find a better value somewhere else.

When shopping for windows I do always suggest finding a great installation company before you fall in love with any particular window model. There are plenty of great window options out there but not as many local companies that are great to work with.

To find our recommended window companies all over the country check this section. If we know someone in your neck of the woods they’ll be listed there and they’ll be happy to help.

If we don’t know anyone local to you be sure to let us know who you find. I’m sure you’re not the only person looking.

Remember, for more great window company info you can find our suggestions for the best local companies in your area right here. There’s no need to work with a company that gives you the run-around or makes the process difficult. There are plenty of fish in the sea as they say. The best way to get started is to check out our list of great window companies.

Home Depot Window Complaints – What’s wrong with Home Depot?

The process of buying new windows can seem complicated. Sometimes people think it would just be easier to order windows from a store they know, like Home Depot. If you’re thinking about going this route you should understand what causes Home Depot window complaints so you can avoid ending up an unhappy customer.

Home Depot is obviously a huge company. They’re in almost every town all over the country. They carry all sorts of home products so you might think they’d be a great place to order windows. In my humble opinion you’d be wrong.

You see they’re a retailer, just like a Wal-Mart or Costco or another big store. That’s a completely different business than being a window installer. In fact, Home Depot isn’t really a window installer at all. If you order windows from them they’ll hire someone else to install your windows. Will that person be a good person to work with? I don’t know and you don’t know either.

Are Home Depot window installations bad?

Not necessarily, but it’s a risk. I’d suggest it’s a risk that’s not really worth taking. While it’s true that there’s a Home Depot in almost every town, there’s also likely a great window company in every town too.

Why hire a box store to do a job they don’t really specialize in instead of a company that focuses on windows every day? I’d suggest that it doesn’t really make any sense to do that. There are plenty of great window companies that are full of people who work on windows every single day.

You see Home Depot will still send over a commissioned salesperson, they’ll still try to get you to place the order. They’re not making the windows, rather they’re buying them from one company, marking them up and selling them to you.

There’s really nothing special that you get from Home Depot and there are a few downsides. The subcontracted installations are one factor that can lead to Home Depot window complaints, but they’re not the only factor.

Are the windows Home Depot offers any good?

They’re not great. In most markets it seems that Home Depot offers windows from Simonton. You can find our reviews of Simonton windows here.

Simonton makes several product lines, just like most window manufacturers. They use a special model number for windows sold through Home Depot. Usually it’s Simonton 6500 but that can change.

The windows are fine, but they’ll have higher air infiltration rates than many other options. That means they’ll let in more light when closed and locked. They’ll also use thicker frames that block more light which is not ideal.

Why isn’t Home Depot great at windows?

I can only guess it’s because selling home services has never been a huge focus for them. They could very easily be a real force in this industry as they have enormous scale, but they’ve never really been able to take advantage of that scale.

I guess it’s good for me and most owners of window companies that Home Depot has not figured out the window business. Maybe one day they’ll buy my company and we’ll leverage their scale to take over the industry. Until then, I’d look elsewhere if you’re looking for new windows.

So, how should I decide who to work with?

The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.

I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.

It is not a good idea to fall in love with a window brand before yo’ve found someone to install them. That said, you can find the best window reviews on the internet right here.

To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.

Sunrise Window Complaints – Is there a problem here?

If you’ve received a quote for Sunrise windows and done some googling you may find Sunrise window complaints. Is that a sign of a problem that you should be aware of?

First, I’d say it’s important to be aware that you can find complaints about anything on the internet. That may be one of the joys of living in the 21st century. Someone hates everything and they’re happy to tell you all about it. Sunrise window complaints aren’t any different.

They are known for their sales training which can cause problems.

Sunrise windows does have a reputation in the industry for offering very in-depth sales training. This could be training from the manufacturer for the dealers or for the dealers from outside consultants.

Either way, you can sometimes find Sunrise window salespeople making claims that are a little on the creative side. The folks selling Sunrise windows are often paid 100% commission (this is not unusual in the window business) so they’re very focused on getting an order. They may tell you all about Cardinal glass or upgraded balances or full frame installation or super special foam insulation.

If they get you to sign on the dotted line they likely make 10% or more of the contract price in commission. If they don’t they get nothing.

You can probably see how this would lead to someone doing anything they can to get an order. I’m not saying Sunrise windows teaches this directly. On average I do think their dealers are going to be on the aggressive side. That sales pressure can lead to Sunrise window complaints.

Is this unique to Sunrise windows?

No. You’ll find a similar situation with most in-home window salespeople. That’s why we write about common window sales tactics here in one of the most popular sections of the website.

While this isn’t unique to Sunrise windows you may find it happening in a larger percentage of the total customer interactions with Sunrise salespeople than many other manufacturers because of their focus on sales.

We’ve written about a similar phenomena with Renewal by Andersen complaints and while I’m throwing out links you can find our Sunrise window reviews here.

Does this mean you can’t get a good deal on Sunrise windows?

Absolutely not. I’m sure there are dealers out there offering perfectly fine deals on Sunrise windows every day. We know some of them and recommend them on our site. Their windows are perfectly fine, the challenge can be finding a good dealer.

I do think you’d find that the average selling price of Sunrise windows nationally might be higher than other brands and I don’t know that there’s anything special about them to justify that cost. I’m sure their salespeople will be happy to disagree, but that’s my opinion.

The average would be higher because some companies out there are really marking up their prices and using their fancy sales skills to try to justify the additional cost. Is a company doing that offering the best deal to you? Probably not.

So, how should I decide who to work with?

The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.

I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.

To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.

Renewal by Andersen Complaints – What’s going on?

If you’ve been shopping for replacement windows you may have come across Renewal by Andersen. Their ads can be all over the place and everyone has heard of the Andersen windows brand. You may have also come across Renewal by Andersen complaints and that’s not too usual.

There are a few reasons any larger window company will have occasional complaints. We’re written about Alside window complaints and Simonton window complaints before. Some of the factors discussed there definitely apply to Andersen too.

You will find that Renewal by Andersen complaints are often a little different for a couple reasons.

First, they’re very expensive and very tricky with the pricing

When you read feedback from folks who have received a quote for Renewal by Andersen windows a very common thread will be that they used very tricky pricing strategies. They often will use an iPad that will show you a price.

The first price will be very high. If you buy it they’ll gladly take your money. If you don’t they flip the iPad around, work some magic, then flip it back with a lower price.

Don’t buy that and the iPad will keep flipping around and the price will keep going down. It’s like magic.

Of course it’s not 1970 so basically no products are sold like this anymore except for home improvement products. It’s weird and it makes people unhappy.

Don’t believe me? Check out comments on the Renewal by Andersen review page we wrote a while back. The comments there, especially the comments from Renewal by Andersen salespeople and people who have received quotes, are my absolute favorite part of the site.

Does tricky pricing mean the windows are bad?

Not necessarily, but it might be a warning sign. I should say I think the Renewal by Andersen windows are perfectly nice products. There’s nothing inherently wrong with them and they look beautiful.

Notice, the issue that most commonly causes Renewal by Andersen complaints is not the products or the installation. It’s the sales process. If this sales process makes people unhappy you would have to wonder why they do it. That’s the question.

Why would a company use a sales process that makes customers unhappy?

Of course they don’t tell me why they do things so all I can do is make an educated guess. I think it’s because they know many people wouldn’t buy the windows if they were clear about the prices.

It seems to me that the only reason a company would use a sales process like that is because they know that without it people wouldn’t buy. Then you’d think, why wouldn’t people buy if the pricing was more clear? The only answer I can think of is that they’re not a very good deal. People are smart. People don’t buy bad deals. Unless they’re really talked into it.

So, the fact that they seem to use this sales strategy all over the country tells me that they know they don’t offer a very good value. They need to show you some crazy price like $100k for new windows so you can flip out, then they can lower the price to $70k and then the super special price of $50k seems a lot more reasonable.

If they had started at $50k you would have thought that was ridiculous and then they’d have nowhere to go, they’d loose the sale and their commission salesperson would be going hungry that night.

Should you buy Renewal by Andersen windows?

That’s totally up to you of course. I tend to think they’re pretty overpriced for what you get but different people value all sorts of things differently. I think they’d only make sense in a very fancy house.

Even then I tend to think I’d pick real wood windows over imitation wood windows for a very fancy house. So, they take a certain level of house fanciness. Fancy enough to justify windows that might cost $2,000 each, but not too fancy for imitation wood.

Obviously lots of people buy them and if lots of people weren’t happy they’d probably change their strategy so there’s no reason to think there’s any issue with the products themselves. The sales process seems to be the biggest problem most people have. If you can stomach that you’ll probably get perfectly fine windows.

So, how should I decide who to work with?

The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.

I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.

To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.

Simonton Window Complaints – Do they have more unhappy customers?

I talk to a lot of people about windows. Probably too many, but that’s a story for another day. Today is a story about a reader who asked me about Simonton window complaints.

The reader was from Florida where my company doesn’t currently offer windows so I wasn’t trying to sell anything. I was just trying to be helpful. She had read some Simonton window complaints online and was concerned that she would be unhappy if she ordered Simonton windows.

As an aside, I did recently write another post about Alside window complains where we talked about how the end user of the window typically don’t know a lot about windows and will often assign the blame for an issue in the wrong place. I won’t repeat that topic, but you can find that post here.

There are several factors to consider when opinions from folks online, whether they’re “experts” or customers. One is that you can find someone in the world who is unhappy with anything. They could be giving out free Rolls Royce’s and someone would write “one star, too comfortable”. There is someone out there who really will complain about anything. Have you seen the complaints that people write about national parks? They’re hilarious.

The important factor to keep in mind is scale.

You see Simonton is a pretty big window manufacturer. They make millions of windows and probably have millions of customers. Some percentage of customers will be less than pleased with any product. That’s not unusual and it’s not very important.

Think about it this way. If Company A has 1,000,000 customers and has 100 window complaints online they have an unhappiness rate of 0.01%. You could read 100 negative reviews and think it’s bad, but I think we’d all call an unhappiness rate of 0.01% pretty good.

If Company B has 200,000 customers and has 40 window complaints they would have less than half as many window complaints online. You might be a casual googler and think that you find much less negativity about Company B so they must be better. You see less than half as many unhappy people so it would be easy to assume that Company B is better.

You don’t realize that they’re 1/5 the size.

In fact, company B has an unhappiness rate of 0.02%. That means they have twice as many unhappy customers as a percentage of the total. That is much worse, but it looks better when you’re googling. It’s tricky to navigate.

If you were to hire Company B you’d be twice as likely to be unhappy about something at the end of your project, but you’d have no way of knowing that at the beginning.

The moral of the story is that it can be very easy for a small manufacturer to look great online. That doesn’t mean they’re actually great.

Should I work with a larger company or a smaller company?

When thinking about window manufacturers I always suggest working with larger and more well established companies. I don’t recommend Simonton windows too frequently but they are an example of a large brand that has been around for a long time and likely will be around for many years to come. Even if you read some Simonton window complaints it doesn’t’ mean they’re making a bad product. It just means they’re large.

It’s very easy for small manufacturers to pop on the scene, sign up a handful of dealers, get them to write great feedback online and the window manufacturer looks great. Then they hit a financial challenge for one reason or another, they don’t have any resources and they close their doors.

Unfortunately this happens all the time and it leaves people who thought they were buying windows from a very well respected manufacturer completely out of luck with no warranty or access to replacement parts. When you see people complaining that a lifetime warranty isn’t really lifetime this is usually the cause. If the company goes belly up you have no warranty.

So, how should I decide who to work with?

The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.

I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.

To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.

Alside Window Complaints – What causes unhappy customers?

Recently I was talking with a reader from the site who was considering Alside windows. They asked me why they were finding Alside window complaints online and that is a question I’ve heard before. That makes it perfect for a new post on the site!

There are a couple of important factors to consider when reading about windows online. We’ll get into one of them right here.

People writing window reviews usually don’t know what they’re talking about

This definitely applies to the “experts” as well as the customers. Many years ago I worked in window manufacturing for Alside and after that I did window warranty inspections for a little bit. Basically when there was enough of a problem that nobody could figure out they’d send me out to go to the house, meet with the homeowner and check out the windows.

I was the representative from the manufacturer who was there to figure out the problem. The customer was mad, the window wasn’t working right and I was there to save the day. It didn’t always go well. Here’s a great example.

The customer was in Virginia and she had a picture window that was leaking. The contractor who had installed it was telling her that he couldn’t figure it out and it must be a defective window.

The homeowner loved the contractor. He was a nice guy, he showed up on time and lived in the neighborhood. In the customer’s eyes it was defininltey not the contractors fault. She was sure it was a defective window and I was the jerk from the manufacturer. She definitely had Alside window complaints.

When I pulled up at the house I could see the problem from the driveway. The picture window was installed sideways and the weep holes were on the side rather than the bottom.

Alside window complaints, warranty and leaks
If you have a window with a blocked (or misplaced) weep hole you’d see water on the bottom of the sill, just like this.

Now, if you’re not a window guru, the weep holes go on the bottom of a window to let any water that gets inside the frame drain to the outside. If you see weep holes on the side of a window, the window is sideways in the opening. It’s not able to drain water and it would be very likely to leak.

So, at this point I haven’t even gotten out of my car and I can see why the window is leaking. The homeowner, who had yelled at me earlier in the day when I called to confirm the appointment, was standing in the doorway with a very unhappy look on her face.

Problem solved right? Not quite.

At this point I know what’s wrong with the window but I can’t necessarily tell the customer. The problem now was that the contractor who had installed the window, and who the customer loved, was a long time wholesale account for us.

He had bought windows from us for years and he bought lots of them. I didn’t want to throw him under the bus in front of this customer. Besides that she already loved him and hated me, as a representative of the manufacturer. Trying to blame him likely wouldn’t have worked anyway.

Instead, I looked over the window inside and out, took some measurements and told her I’d send a service rep out to take care of it.

I told the service technician to go install new weep holes in the bottom and I never heard back from the customer.

Why was the window sideways?

The window was sideways because contractors don’t always see the big picture. I talked with the contractor about it afterwards. He told me the opening was over the max height for that style of window but not over the max width. Since it was just a picture window that didn’t open he figured he could order it with the dimensions reversed and it would still fit right into the opening.

That’s why the weep holes were on the side, the contractor had ordered the window sideways on purpose. He installed it sideways and then acted like he didn’t know why it was leaking.

There was never anything wrong with the window, the manufacturing had not caused any problem at all. The contractor made a dumb decision but the homeowner didn’t understand what was going on.

I’m sure if you tracked down that lady today she’d still tell you how horrible Alside windows are. That was 15 years ago. The problem she experienced had absolutely nothing to do with the window and she had no idea. Basically she had Alside window complaints when she should have had contractor complaints.

What’s the lesson here?

I think the moral of this story is that sometimes people don’t have a great experience with windows. That’s true. They also are typically very bad at understanding what the problem actually is. People aren’t window experts. They know they have a problem and they know they’re mad about their problem They just don’t necessarily know what is causing their problem.

There are all sorts of questionable window installers out there. Some who seem questionable and some who seem great. Alside windows are very widely distributed. They sell over a million windows per year through all sorts of contractors.

If you see Alside window complaints I do think it’s important to keep in mind that the customer may be complaining about Alside windows but more often than not the problem is the installer.

This is why my company uses a different process than most for installing windows but that’s a story for another day.

Is it always the window installer’s fault?

Nope. It’s certainly possible for a product to have a manufacturing defect. If that were to happen the contractor who you purchased the window from would be the best person to help get the issue resolved. They can get any new parts ordered up and installed. In my experience that’s pretty easy with Alside or any other manufacturer.

Why do I hear about a lot of window warranty complaints?

Good question. We’ll have a new post on that topic coming soon. For now, the short answer is that people don’t understand warrants, salesman misrepresent warranties and a bad installation is often not covered by a warranty.

Stay tuned.

For now you can find information on the best local window companies in your area right here. That’s the best place to start when you’re thinking about new windows for your house.

Best Window Company in Phoenix – LJ Neal & Sons

People have been asking us to recommend a window company in the Phoenix area for quite a while now so it’s about time we finish this post!

I’ve known the owners of LJ Neal & Sons for a while and I can tell you they are the best window company in Phoenix.  They’re a family owned business and right here in the Phoenix area.  They use the same no-pressue sales process that we’re always talking about.

LJ Neal & Sons is the best window company in Phoenix. They’re the company you’ve been looking for.

You came to our site looking for information on replacement windows and hoping to find the best company in your area.   Hopefully you’ve found our information to be helpful and if you’re in the Phoenix area you’ve now found the best window company in Phoenix right here.

Leo and Bridgette are supporters of the site and they’re available to help you with your project from start to finish.  In fact, they’re working on some new posts for the site that explain the types of triple pane windows and I think our readers are going to love them.

Does LJ Neal & Sons serve my area?

If you’re in the Phoenix area they probably do.  If you’re in the area and you’re thinking about new windows you should definitely give them a ring.

What kind of windows does LJ Neal & Sons offer?

Like most window companies they’ll offer a range of options to fit the needs of most customers.  As you can see in the logo above they specialize in triple pane windows and that makes sense in Phoenix.

I’ve spent a lot of time in this area and while I’ve since moved away I can tell you Phoenix is an area where triple pane windows make a ton of sense.  Luckily LJ Neal and Sons will have triple pane and double pane options so you can pick the option that works best for you.

LJ Neal is the best source for replacement windows in chicago
This is a true family owned business. You can see the resemblance!

Will they send some pushy salesperson to my house?

Nope.  The owners, Leo and Bridgette, will personally come to meet with you to discuss your project.  That’s fantastic service.  In fact, they’ll even meet you on your installation day to introduce you to the installation crew.  You won’t find too many company with owners that involved in your project!

How can I get more info?

Great question!  There are three easy ways to get a quote.  No matter how you reach out, be sure to tell him TheWindowDog sent you!

  1. Give them a ring at 602-661-6852 for the Scottsdale office or 480-573-0852 for Queen Creek office.
  2. Send them an email at info@bestwindowreplacement.com
  3. Fill out the form below and they’ll contact you.  Don’t worry we don’t share your info with anyone.  Ever.

Just fill out the form below and they’ll reach out to you.  Your info will ONLY go to LJ Neal and Sons and we will always protect your privacy.

If you have any questions throughout the process I’m sure Leo and Bridgette will be glad to help.  Don’t forget you can always reach out to me as well.  Either post a comment anywhere on the site or drop me a line through the contact link and I’ll be glad to help.

By completing the form above they’ll know that you found them on TheWindowDog.com and they’ll be ready to help with your project.  You’re going to LOVE what Leo and Bridgette have to offer!

You can also give them a ring directly at 480-573-0852.  Be sure you let them know you found them on TheWindowDog.com!

Are you the best window company in your town?  We’d love to meet you and our readers would like to find you.  Meet us here.

Best Window Company in Tucson – LJ Neal & Sons

People have been asking us to recommend a window company in the Tucson area for quite a while now so it’s about time we finish this post!

I’ve known the owners of LJ Neal & Sons for a while and I can tell you they are the best window company in Tucson.  They’re a family owned business and right here in the Tucson area.  They use the same no-pressue sales process that we’re always talking about.

LJ Neal & Sons is the best window company in Tucson. They’re the company you’ve been looking for.

You came to our site looking for information on replacement windows and hoping to find the best company in your area.   Hopefully you’ve found our information to be helpful and if you’re in the Tucson area you’ve now found the best window company in Tucson right here.

Leo and Bridgette are supporters of the site and they’re available to help you with your project from start to finish.  In fact, they’re working on some new posts for the site that explain the types of triple pane windows and I think our readers are going to love them.

Does LJ Neal & Sons serve my area?

If you’re in the Tucson or the surrounding area they probably do.  If you’re in the area and you’re thinking about new windows you should definitely give them a ring.

What kind of windows does LJ Neal & Sons offer?

Like most window companies they’ll offer a range of options to fit the needs of most customers.  As you can see in the logo above they specialize in triple pane windows and that makes sense in Tucson.

Anyone in this area knows that keeping the sun out is critical to a comfortable home. LJ Neal will have options with some of the lowest solar heat gain ratings around. That means they’ll block the sun better than anything else.  Luckily LJ Neal and Sons will have triple pane and double pane options so you can pick the option that works best for you.

LJ Neal is the best source for replacement windows in chicago
This is a true family owned business. You can see the resemblance!

Will they send some pushy salesperson to my house?

Nope.  The owners, Leo and Bridgette, will personally come to meet with you to discuss your project.  That’s fantastic service.  In fact, they’ll even meet you on your installation day to introduce you to the installation crew.  You won’t find too many company with owners that involved in your project!

How can I get a quote from them?

Great question!  There are three easy ways to get a quote.  No matter how you reach out, be sure to tell him TheWindowDog sent you!

  1. Give them a ring at 520-467-1852.
  2. Send them an email at info@bestwindowreplacement.com
  3. Fill out the form below and they’ll contact you.  Don’t worry we don’t share your info with anyone.  Ever.

Just fill out the form below and they’ll reach out to you.  Your info will ONLY go to LJ Neal and Sons and we will always protect your privacy.

If you have any questions throughout the process I’m sure Leo and Bridgette will be glad to help.  Don’t forget you can always reach out to me as well.  Either post a comment anywhere on the site or drop me a line through the contact link and I’ll be glad to help.

By completing the form above they’ll know that you found them on TheWindowDog.com and they’ll be ready to help with your project.  You’re going to LOVE what Leo and Bridgette have to offer!

You can also give them a ring directly at 520-467-1852.  Be sure you let them know you found them on TheWindowDog.com!

Are you the best window company in your town?  We’d love to meet you and our readers would like to find you.  Meet us here.

How Long Does it Take to Get New Windows in 2021?

In our ongoing effort to shed more light on the replacement window business we’re answering questions that our customers commonly ask. One question we get all the time lately is “How long does it take to get new windows?”

When you’re considering a replacement window project I always suggest remembering that the windows will be in the house for decades. I know everyone gets excited. People want their pretty new windows in ASAP. As a window professional of many years I’ll just suggest that since the new windows will be in the house for a very long time. An extra week or two usually isn’t a huge deal.

Now sometimes people do have specific timing requirements. Say you’re selling the house or leaving the country for 6 months or you have a new tenant moving in on a certain date or your wife is pregnant and you’re trying to get new windows before the baby comes. These things happen. It’s important to talk to your window company about timing and to understand their response.

Ok great, but how long does it take to get new windows?

Well, the exact timing will vary. I know right now in most markets our company is averaging about 10-12 weeks or so from when the customer places the order until the windows are installed. This time last year we were closer to 8-10 weeks and 6 months ago we were closer to 15 weeks so things do change.

Now, that’s not the case for every product and option. We see custom sized patio doors taking over 2 months just for manufacturing. Bay windows are slow, painted exterior colors are slow, some products are definitely different than others. Some simple projects are going in faster than average too so it really can vary.

Did Covid impact window timing?

Absolutely. I know our company, and most every company, experienced huge demand. We went from being nervous in March and April of 2020 to being completely swamped with new window orders in May.

People were not going on vacation or out to dinner so they had more money in their pocket. They were also home more so the imperfections in the house became more clear. Everyone wanted new windows and every window company has been BUSY.

On top of that, the manufacturers had to increase social distancing at the plants. That meant there were more orders and fewer workers to make the windows. Things just took longer than usual.

Now we’re into April of 2021 and things are still busy but timing is getting back to normal for most products and in most markets.

What should I do if I have a hard deadline when I need the windows?

My first piece of advice in this situation would be to see if your deadline is really that hard after all. For example, a year or two ago I had a customer in Michigan who said she absolutely needed the new windows installed by Thanksgiving.

Being the honest and transparent company that we are I told her that we could try for that but that it wasn’t guaranteed. Well, for one reason or another we couldn’t schedule the installation until the week after Thanksgiving. She was mad at me. She held off on the installation until mid-January and then complained that the project took too long.

We never promised a pre-Thanksgiving installation, but I was still the bad guy. In my humble opinion that’s not a great way to deal with people or a particularly fun way to live your life.

In talking with her it turns out there was no real reason to worry so much about Thanksgiving. She just wanted the windows installed before her Christmas decorations were up. That’s why she ended up waiting until January, until the decorations were down. No big deal, no need to get all upset.

What could have made that better?

A better strategy would have been to communicate that if the windows aren’t installed by Thanksgiving they’ll need to be installed in January. Everyone would have understood the plan and nobody would have been upset.

If you really do have a make or break date in mind you should defininltey talk with the company about that ahead of time. Talk about what will happen if the windows can’t be installed by that date or if there is a service call required after that date.

Remember, it’s possible it rains on your installation date or the truck crashes or the window gets run over by a forklift in the warehouse. There are a million things that could cause a delay so rather than getting mad about it I’d suggest understanding the plan in case of a delay so nobody is surprised.

Will a salesperson make unrealistic promises to get a window order?

Absolutely they will and this is something to watch out for. I’ll sometimes have a customer ask me about lead times. I’ll give them my best estimate and then occasionally someone will tell me they went with a competitor because they could get the new windows installed in 4 weeks or something completely unrealistic like that.

As one of the larger companies around we know almost everyone. In a case like that I know the other company absolutely cannot install the windows in 4 weeks. The salesperson was lying. I knew it, the other salesperson knew it, but the customer did not.

Unfortunately by the time the customer figures that out it’ll be too late. Their deposit check will be cashed and there will be nothing they can do. The company will make up some excuse and they’ll laugh all the way to the bank.

When a salesperson makes you a promise about timing, ask them what will happen if that timing doesn’t materialize. You’ll want to understand the plan ahead of time. Nothing is guaranteed so it’s good to know the plan.

If you’re buying from one company vs another because of timing be sure you know the answer to the “or what” question. If they say the project will be completed ask them “or what”. What will happen if that date doesn’t materialize?

The answer is probably nothing at all so that might not be something to use as a deciding factor. They might be lying to you or there might be some reason that they’re not busy when everyone else is. Why is nobody else deciding to work with them? That would be worth understanding.

Can a replacement window project be delayed unexpectedly?

Yes. This is defininltey possible. Something can come in wrong, or damaged or otherwise incorrect and in that case it would need to be reordered. That’s just life so you’ll want to be prepared for that possibility.

The best strategy will be to talk to the company about expected timing, how they prioritize projects, if they offer rush service, how they’ll handle an unexpected delay, etc. There’s no pizza in 30 minutes or it’s free guarantee so don’t accept silly promises. Just understand the situation and you’ll be ready for a successful window replacement project.

To find our company or other recommended companies in your area check this section. You can also find window reviews here and information about the tricky window sales tactics that many companies uses here. We hope you enjoy the site!