Provia Window Complaints – What’s going on?

If you’re reading Provia window complaints online you may be wondering what’s going on. It’s always hard to navigate online reviews, especially in the window business. Are there issues with the windows, is it just a bad installer or bad warranty service or just an unsatisfiable customer? We’ll find out.

What causes Provia window complaints?

The Provia window complaints you’ll see online will fall into a couple of pretty common categories for window complaints and that’s a good thing.

The first is a customer blaming the manufacturer for an installation issue. This happens all the time to all manufacturers. In fact we wrote about it in our post about Alside window complaints and you’ll find it happens to Provia too.

I found an example of a customer blaming Provia for air infiltration on a window. That can be caused by manufacturing, but it’s almost always caused by the installation of the window.

Sometimes people buy windows from small installers who don’t have the resources to reorder a window if the measurements are wrong. The installer may force a window into an opening even if the size is off and that can lead to air infiltration or a draft in the window. It’s not the manufacturers fault, but the customer doesn’t know that. The manufacturer gets blamed for something they have no control over.

At the end of the day the customer is complaining about Provia windows but her problem is really with the installer. The only thing that will fix it is a new window that is the right size.

The second common cause of Provia window complaints is the customer not understanding what they ordered.

Unfortunately this happens more than anyone would like.

I was just reading a complaint from a customer who ordered a Provia door with a pet door. The customer said they assumed they would get an “extreme weather” pet door even though that is not listed anywhere.

That’s not anything Provia even offers so why would the customer assume that? Who knows. They ordered a pet door, they got a pet door. Then they said it wasn’t as nice as their old pet door. Provia didn’t do anything wrong, but that doesn’t stop someone from complaining.

What’s the moral of the story? Be sure to ask questions and do as much as you can to make sure you understand what you’re ordering before you order it. If you have specific expectations about your pet door, or any feature, put them in writing.

If something shows up that is different from what you expected I’d suggest starting by looking for a solution with the dealer rather than blaming them as they want you to be happy too. Nobody wants an upset customer.

What’s the bottom line?

At the end of the day you can find complaints about any product online. This is especially true with custom made products that are professionally installed.

There are a lot of variables involved and it’s best to work with the installer and the manufacturer to find a solution to any concern rather than blaming people and getting upset. We know that’s sometimes easier said than done.

If you’re shopping for new window I always suggest finding a great installation company before you fall in love with a replacement window model. We see people work with problematic companies all the time. They do it to get a window model that they want. The trade off isn’t worthwhile.

The best place to start is with our list of the best window companies around. You can find that right here. You can also find detailed window reviews here and information on window ratings here. Have fun out there!

Provia Window Warranty Review – Endure & Aspect

Is the Provia window warranty any good? Let’s find out! Here we’ll look at how Provia plans to stand behind their products both for owner occupied houses and for rentals or commercial properties. Hint: there’s a pretty big difference.

For starters, we’ll talk about the warranty for their most popular product lines the Provia Endure and the Provia Aspect windows. Then, we’ll cover the Provia ecoLite and Aeris window warranties in a future post.

Jumping right into it, you’ll see Provia offers a pretty standard “lifetime warranty” for these windows, but there are some important limitations to be aware of. If you’re wondering how long a lifetime warranty really is, we’ll tell you here.

First, the lifetime part of the lifetime warranty refers to the time that you own and live in the house. That’s important because if you rent the house one day the warranty will change.

What parts of the Provia windows are covered for my lifetime?

Not all of them and that’s worthwhile to understand. The Provia window warranty states that the vinyl structure, the insulated glass unit and the hardware are guaranteed for life. That’s pretty good as some companies will have shorter limitations on the hardware, but most cover the frames and glass.

You do also get a lifetime warranty on glass breakage and the screens are covered too but you should note that torn screens are not covered. That’s also pretty standard. No company covers ripped or torn screens anyway.

What are the Provia window warranty limitations?

It’s a common window salesman line to say that whatever warranty they’re offering is “unlimited”. If anyone told you that you should show them the door because that’s not how warranties work.

There are many limitations to the Provia window warranty. For example, the warranty wouldn’t cover damage caused by fire, windblown objects or lightening. That’s all pretty common as your homeowners insurance would cover that stuff.

Interestingly they also don’t honor the warranty if the windows are installed in ships or vehicles. So, don’t put them in your mobile home or yacht.

Perhaps more relevant, the warranty on the blinds in the glass is only for 10 years. That’s not very long especially for an expensive option.

Also, the painted finishes are covered for 15 years on vinyl windows and 10 on wood windows.

So, there are definitely limitations. The biggest limitation is for rental houses.

What is the Provia window warranty for a rental house?

It’s not great. If you’re renting your house now or if you might rent in the future this could be a big deal. The coverage is limited to 5 years for the windows, 10 years for the insulation glass, 1 year for the hardware, and there’s no glass breakage coverage at all. There’s also no labor coverage to fix an issue.

Ultimately by offering such a short warranty for rental houses, or any house owned by a business, church or organization, they’re telling you that they don’t want that business.

This makes sense since they’re usually priced high enough that a landlord wouldn’t by these windows anyway, but it’s something to be aware of.

Do they cover labor under the warranty?

No, there’s no labor coverage at all. That means if there’s a problem down the road that is covered Provia will ship you the parts but you’re on your own to get it fixed. That might be expensive, especially if the dealer you bought the windows from has vanished. That happens more than you might expect.

You may see that the dealer offers their own labor warranty. That can be great, but you’d want to get it in writing and then you’re still taking the gamble that they’ll be around down the road.

You’d also want to confirm in writing that their labor warranty covers repairs of a manufacturing issue. They might just be talking about their installation labor which will still leave you out of luck in certain circumstances.

What’s the bottom line?

I’d say the Provia window warranty is pretty unremarkable. You’ll find the same or better warranties from most of the nicer manufacturers out there so there’s really nothing special about this one. The lack of any labor coverage and the severe limitations on rental houses mean this is probably at the back of the pack when compared to some others out there.

That doesn’t necessarily mean you shouldn’t buy Provia windows, but when comparing your options the warranty probably doesn’t help their case.

For more detailed window reviews including many warranty reviews check this section. You can also find info on common window sales tactics here and you can find our list of recommended window installation companies here.

Have fun!

Provia ecoLite Windows Reviews

This might be one of the easier window reviews we’ve written. If you’re considering the Provia ecoLite window for your house you should probably look elsewhere. If you’re considering the Provia ecoLite window for a rental house you should definitely look elsewhere.

Want to know why? We’ll tell you right here.

Why you should not get Provia ecoLite windows in your house

Provia started as a door company and they make very nice doors. Their doors also come with very nice prices which mean they’re not for everyone.

I personally sold Provia doors for years I can tell you some people were shocked at the prices. The people who did buy were always satisfied with the results because the doors are very nice. My company still offers them and they’re still very nice.

That’s not the case with the ecoLite windows. They’re marketed as a low end and low priced product which is not what Provia is used to doing. Provia is used to being expensive and backing that up with decent quality. They don’t know how to be a low cost producer.

That’s not necessarily a bad thing, good quality is good, but it comes with higher prices.

Provia not very good at producing cheap windows. They charge too much for the windows relative to what you get. If you just want a low priced product for your house you can definitely find more for your money elsewhere.

When you buy a low end product from a company that is used to charging higher prices you just guarantee that you’ll overpay for what you get.

Why you should not get Provia ecoLite windows for a rental house

You should not buy Provia ecoLite windows for a rental house because the warranty is pretty terrible.

These windows only come with a 5-year warranty when installed in a rental house or any property owned by a business. That’s pretty bad. They also only come with a 1 year warranty on the hardware and 10 years on the insulated glass unit (glass breakage is not included).

If the salesman tells you anything else they’re either confused or just trying to get the order.

The last thing you want in a rental house is a cheap window with a very short warranty. It’s just not a good value proposition.

So, what’s the bottom line?

This is a cheap window at a less than cheap price. Why would anyone buy it? Beats me. If you’re looking for cheap you can certainly find it, there’s no need to overpay for a cheap product.

If you’re shopping for windows I do always suggest finding a great installation company before you fall in love with any particular window model. There are plenty of great window options out there but not as many local companies that are great to work with.

To find our recommended window companies all over the country check this section. If we know someone in your neck of the woods they’ll be listed there and they’ll be happy to help.

If we don’t know anyone local to you be sure to let us know who you find. I’m sure you’re not the only person looking.

Remember, for more great window company info you can find our suggestions for the best local companies in your area right here. There’s no need to work with a company that gives you the run-around or makes the process difficult. There are plenty of fish in the sea as they say. The best way to get started is to check out our list of great window companies.

Provia Aspect Windows Reviews

The Provia Aspect window model is designed to be a “mid-range” replacement window option. That can be a tricky term to define. Did Provia produce a good quality window product at an affordable price or a stripped down version of their nicer Provia Endure model? We’ll find out.

First, it’s important to note that the wholesale cost difference between a “mid-range” and a “high-end” replacement window is typically pretty small. We’re talking something like $20-$40 difference in cost per window for the contractor. That’s a little secret I’m not supposed to share with you.

I know the salesman might show you a much larger price difference. It might be as high as $100 or $200 per window. Why does the salesman do that? It usually has more to do with his commission than anything else. Those door to door sales people can be tricky. If you’re seeing a wide retail price disparity someone is messing with you.

What about the Provia Aspect features?

The Aspect model is a decent window model. It doesn’t come with many of the features that you can get from other manufactures at similar prices. Because of that I’d tend to say it’s not a great value.

For example, it uses the cheaper constant force or coil balance mechanisms vs the nicer type used in nicer window models. Provia calls the cheaper balance “roller-tilt” which is a cute name but it’s not the best mechanism out there.

They’ll offer other features like 3-1/4″ jamb depths, sunshield vinyl, dual vent latches and more. Those features are all 100% common and easily found on almost any window model. There’s nothing to write home about there.

Ultimately there’s not really anything special about this product.

What are the color options?

The Aspect window is very limited in terms of available colors. If fact right now it’s only available in white, beige or sandstone.

If you want any other colors or woodgrain interior options you’ll need to upgrade to the more expensive Provia Endure line.

What about Provia Aspect prices?

Retail prices for replacement windows can be all over the map. If you could find windows like this for $300 per window that would be a great deal, but prices like that seem to be long gone.

I do think it’s important to remember that the windows will be in the house for decades. Getting a nicer quality product, even at a slightly higher price, will likely be a good move. In a couple years you won’t remember the price but you will still have the windows.

The salesman told me about Super Spacer, is that a good thing?

Spacers in windows are a common part of the sales pitch. Provia windows come with a non-metallic spacer called Super Spacer. This is the same type they use in the doors and it’s a nice product.

The friendly door to door salesman will likely leave out the fact that most window companies will offer a non-metallic spacer. It’s not really a differentiator but it is a good product.

Is the Provia Aspect warranty any good?

The warranty on these windows is perfectly decent but not too remarkable. If you think you might rent your house one day you might want to look for a different manufacturer because their warranty is very limited for a rental.

For a house that you’ll be living in the warranty is better. It’s a lifetime warranty and it’s transferable when you sell the house. It’s only transferable if you transfer it within 30 days of selling the house but that’s not really a huge deal.

We do have a new post coming that will be reviewing the Provia window warranty in more detail so stay tuned for that.

So, what’s the bottom line?

I’d say this is definitely a window model that was designed to be cheap, but it’s not always sold at cheap prices. If you can find a nice low price it could be a fine deal, but Provia windows are often sold at higher prices. If you’re getting a quote in the $600+ per window range I’d say you can probably find a better value somewhere else.

When shopping for windows I do always suggest finding a great installation company before you fall in love with any particular window model. There are plenty of great window options out there but not as many local companies that are great to work with.

To find our recommended window companies all over the country check this section. If we know someone in your neck of the woods they’ll be listed there and they’ll be happy to help.

If we don’t know anyone local to you be sure to let us know who you find. I’m sure you’re not the only person looking.

Remember, for more great window company info you can find our suggestions for the best local companies in your area right here. There’s no need to work with a company that gives you the run-around or makes the process difficult. There are plenty of fish in the sea as they say. The best way to get started is to check out our list of great window companies.

Provia Endure Windows Reviews

Provia Endure is a window line that you may not be familiar with. While traditionally known as a door manufacturer Provia expanded into windows several years ago. The Endure line is their top of the line window model. Is it worth the cost and nicer than the competition? Is it worth the additional cost compared to the cheaper Provia Aspect window? We’ll see.

If you’ve recieved a quote for Provia Endure windows you probably heard all sorts of claims from the salesperson. The in-home window salespeople can be a tricky bunch. It’s certainly possible that the salesperson overhyped the products to try to get the sale.

What are the highlights?

In their marketing materials Provia talks about many features that are also available from many other window manufacturers. Things like 3-1/4″ jamb depth, upgraded balance mechanisms, reinforced sashes, dual vent locks, etc are all pretty common. A salesman might act like these are unique features but they’re not.

As an example, if you’ve seen their brochure for the Endure model you’ve probably seen this picture. It’s showing their sash reinforcement that they call Innergy compared to an aluminum reinforcement. The picture is meant to show you that the non-metallic reinforcement is much more efficient. What they forget to mention is that almost no nicer vinyl windows are using metallic reinforcement anymore except in specific situations.

As you can see in the picture the non-metallic reinforcement is better than aluminum but nobody really uses aluminum anyway so not too relevant.

In a similar strategy the brochure talks about Neopor foam insulation and barrier-fin weather stripping, both also very common options.

In short it’s a decent option but doesn’t really offer anything that you can’t get from many other manufacturers.

Do they offer blinds in the windows?

Provia does offer blinds in the Endure line, but that’s an option you might not want to rush into.

While a lot of prospective customers ask about blinds in the windows it’s important to remember Provia only offers a 10 year warranty on them. 10 years can sound like a long time but it’ll go by in a flash. Blinds in windows can be a pretty expensive option too and if you need to replace them in 11 years get ready for a big bill.

If they expected the blinds to last longer they’d offer a longer warranty. By offering a short warranty they’re telling you that they don’t expect the blinds to hold up very long. I’d avoid that option.

What about the color options?

You can see the available colors for this window model below. Exterior colors have become increasingly popular and Provia offers a range of color options similar to most manufacturers.

One nice feature is that the Provia window colors can match the door color options. That can let you get an exact match in your windows and doors which is unique.

Keep in mind adding exterior colors can add $200 or more to the cost of your Provia windows. You might consider white windows with a different color exterior trim as an option to keep costs down.

What should Provia Endure windows cost?

As you might expect lots of people ask us about replacement window costs and there isn’t always a simple answer. Everything is custom made and remodeling projects can be unique so prices can vary.

I’d say a reasonable cost for a white window with basic options would be in the range of $400 -$500 before installation. Some companies won’t want to break out their installation costs separately which can make things harder to compare. I’d say maybe $600-$700 per window installed is a typical cost.

Is there a Provia Endure patio door?

They do also make a Provia Endure patio door line and we’ll be completing a review on that product soon.

What about the Provia Endure warranty?

The warranty for the Provia Endure is the same as the Provia Aspect and it’s pretty decent. Like most manufacturers they offer lifetime warranties on their windows. There are however a lot of limitations.

For example, if the purchaser doesn’t live in the house, say it’s a rental, the warranty is only 5 years. In that case the warranty on the blinds goes from a short 10 years to a very short 5 years and there is no glass breakage warranty.

We’ll have a more thorough post on the Provia window warranties online soon. For now I’d say it’s a decent warranty but certainly not unique or any better than the warranty you’d see from any other nicer manufacturer.

So, what’s the bottom line?

Ultimately there aren’t really any patents in the vinyl window business. Most manufacturers offer a range of models to cover a range of price points. The Provia Endure window is perfectly nice but not really remarkable in any way. You can get basically all of the same features and options from many companies so there’s no need to fall in love with this one.

If you’re shopping for windows I do always suggest finding a great installation company before you fall in love with any particular window model. There are plenty of great window options out there but not as many local companies that are great to work with.

To find our recommended window companies all over the country check this section. If we know someone in your neck of the woods they’ll be listed there and they’ll be happy to help.

If we don’t know anyone local to you be sure to let us know who you find. I’m sure you’re not the only person looking.

Remember, for more great window company info you can find our suggestions for the best local companies in your area right here. There’s no need to work with a company that gives you the run-around or makes the process difficult. There are plenty of fish in the sea as they say. The best way to get started is to check out our list of great window companies.