If you’re reading Provia window complaints online you may be wondering what’s going on. It’s always hard to navigate online reviews, especially in the window business. Are there issues with the windows, is it just a bad installer or bad warranty service or just an unsatisfiable customer? We’ll find out.
What causes Provia window complaints?
The Provia window complaints you’ll see online will fall into a couple of pretty common categories for window complaints and that’s a good thing.
The first is a customer blaming the manufacturer for an installation issue. This happens all the time to all manufacturers. In fact we wrote about it in our post about Alside window complaints and you’ll find it happens to Provia too.
I found an example of a customer blaming Provia for air infiltration on a window. That can be caused by manufacturing, but it’s almost always caused by the installation of the window.
Sometimes people buy windows from small installers who don’t have the resources to reorder a window if the measurements are wrong. The installer may force a window into an opening even if the size is off and that can lead to air infiltration or a draft in the window. It’s not the manufacturers fault, but the customer doesn’t know that. The manufacturer gets blamed for something they have no control over.
At the end of the day the customer is complaining about Provia windows but her problem is really with the installer. The only thing that will fix it is a new window that is the right size.
The second common cause of Provia window complaints is the customer not understanding what they ordered.
Unfortunately this happens more than anyone would like.
I was just reading a complaint from a customer who ordered a Provia door with a pet door. The customer said they assumed they would get an “extreme weather” pet door even though that is not listed anywhere.
That’s not anything Provia even offers so why would the customer assume that? Who knows. They ordered a pet door, they got a pet door. Then they said it wasn’t as nice as their old pet door. Provia didn’t do anything wrong, but that doesn’t stop someone from complaining.
What’s the moral of the story? Be sure to ask questions and do as much as you can to make sure you understand what you’re ordering before you order it. If you have specific expectations about your pet door, or any feature, put them in writing.
If something shows up that is different from what you expected I’d suggest starting by looking for a solution with the dealer rather than blaming them as they want you to be happy too. Nobody wants an upset customer.
What’s the bottom line?
At the end of the day you can find complaints about any product online. This is especially true with custom made products that are professionally installed.
There are a lot of variables involved and it’s best to work with the installer and the manufacturer to find a solution to any concern rather than blaming people and getting upset. We know that’s sometimes easier said than done.
If you’re shopping for new window I always suggest finding a great installation company before you fall in love with a replacement window model. We see people work with problematic companies all the time. They do it to get a window model that they want. The trade off isn’t worthwhile.
The best place to start is with our list of the best window companies around. You can find that right here. You can also find detailed window reviews here and information on window ratings here. Have fun out there!