Renewal by Andersen Complaints – What’s going on?

If you’ve been shopping for replacement windows you may have come across Renewal by Andersen. Their ads can be all over the place and everyone has heard of the Andersen windows brand. You may have also come across Renewal by Andersen complaints and that’s not too usual.

There are a few reasons any larger window company will have occasional complaints. We’re written about Alside window complaints and Simonton window complaints before. Some of the factors discussed there definitely apply to Andersen too.

You will find that Renewal by Andersen complaints are often a little different for a couple reasons.

First, they’re very expensive and very tricky with the pricing

When you read feedback from folks who have received a quote for Renewal by Andersen windows a very common thread will be that they used very tricky pricing strategies. They often will use an iPad that will show you a price.

The first price will be very high. If you buy it they’ll gladly take your money. If you don’t they flip the iPad around, work some magic, then flip it back with a lower price.

Don’t buy that and the iPad will keep flipping around and the price will keep going down. It’s like magic.

Of course it’s not 1970 so basically no products are sold like this anymore except for home improvement products. It’s weird and it makes people unhappy.

Don’t believe me? Check out comments on the Renewal by Andersen review page we wrote a while back. The comments there, especially the comments from Renewal by Andersen salespeople and people who have received quotes, are my absolute favorite part of the site.

Does tricky pricing mean the windows are bad?

Not necessarily, but it might be a warning sign. I should say I think the Renewal by Andersen windows are perfectly nice products. There’s nothing inherently wrong with them and they look beautiful.

Notice, the issue that most commonly causes Renewal by Andersen complaints is not the products or the installation. It’s the sales process. If this sales process makes people unhappy you would have to wonder why they do it. That’s the question.

Why would a company use a sales process that makes customers unhappy?

Of course they don’t tell me why they do things so all I can do is make an educated guess. I think it’s because they know many people wouldn’t buy the windows if they were clear about the prices.

It seems to me that the only reason a company would use a sales process like that is because they know that without it people wouldn’t buy. Then you’d think, why wouldn’t people buy if the pricing was more clear? The only answer I can think of is that they’re not a very good deal. People are smart. People don’t buy bad deals. Unless they’re really talked into it.

So, the fact that they seem to use this sales strategy all over the country tells me that they know they don’t offer a very good value. They need to show you some crazy price like $100k for new windows so you can flip out, then they can lower the price to $70k and then the super special price of $50k seems a lot more reasonable.

If they had started at $50k you would have thought that was ridiculous and then they’d have nowhere to go, they’d loose the sale and their commission salesperson would be going hungry that night.

Should you buy Renewal by Andersen windows?

That’s totally up to you of course. I tend to think they’re pretty overpriced for what you get but different people value all sorts of things differently. I think they’d only make sense in a very fancy house.

Even then I tend to think I’d pick real wood windows over imitation wood windows for a very fancy house. So, they take a certain level of house fanciness. Fancy enough to justify windows that might cost $2,000 each, but not too fancy for imitation wood.

Obviously lots of people buy them and if lots of people weren’t happy they’d probably change their strategy so there’s no reason to think there’s any issue with the products themselves. The sales process seems to be the biggest problem most people have. If you can stomach that you’ll probably get perfectly fine windows.

So, how should I decide who to work with?

The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.

I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.

To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.

Update: We now have more recommend LOCAL window companies than ever before.   Click here to see who we recommend in your town.  It's 100% free.  You'll thank me.  There is no better resource; you're going to love it.  See for yourself right here.  

14 thoughts on “Renewal by Andersen Complaints – What’s going on?”

  1. Problem is, the customer satisfaction rate for RbA is the highest in the industry. This is a clear hit job by a former sales competitor lol.

    1. Hi John, where are you getting that info? I’d think there are plenty of companies out there with many happy customers. This seems like a bullet point your manager might have told you without anything to back it up. And, do you know the percentage of people who received a quote from Renewal by Andersen that would give the company high marks? I would bet a large percentage of the total people to have recieved a quote would rate the company poorly due to the sales tactics we see people write about on the site.

      I don’t have that information specifically, just a hunch based on the feedback we see people share. Do you have that info too?

    2. We are very upset and unsatisfied with their management team, instalation crew, and everything in between. We have bought 6 windows, a front door, and a sliding door. A job that was supposed to be done and finished in 3 labor days have taken months. We are extremely disappointed. Our front door hasn’t been finished since April when was put up. The measurements were wrong on most of the windows (these are supposed to be CUSTOM-MADE). THESE HAS NOTHING TO DO WITH LACK OF MATERIALS OR PANDEMIC SITUATION. IT’S ALL ABOUT MISCOMMUNICATION BETWEEN THE COMPANY, CREW, AND EVERYONE IN BETWEEN. We had some stucco put on a wall in July 17; today is October the 7th and the material is coming off like chalk. The Stucco Specialist came this afternoon for NOTHING since he didn’t know what he was supposed to do. My husband had asked him to call the office before showing up in order to get details of what needs to be done but he didn’t. VERY UNPROFESSIONAL STARTING WITH THE SALESMAN AND THE WHOLE COMPANY.

  2. I’ve been waiting over 5 months for a sliding door, might have to wait another 5 months. They never call back. Customer service is the worse.

    1. Going through the same. They threatened ne with the fact that i signed a contract and cannot get out of it. Worst company ever!!

  3. we purchased, what we thought were Andersen french doors. we waited 5 months for these “custom doors”… as the installers are taking our old doors out, I noticed this sticker on the glass, PROVIA. The installer said that’s the “glass product”, then it went from that to these are “manufactured by “Andersen”…..We paid well over 23K for 2 sets of french doors, that are not “by Andersen”, they are PROVIA french doors sold to us by “Renewal by Andersen”. On top of the “bait and switch” the doors have many manufacture defects……Then discovered they are a “DBA”Renewal By Andersen

    1. Hi Katy, I’m sorry to hear they weren’t clear with you about what doors they were offering. We’ve seen that from Renewal by Andersen franchisees for a while. I once met with a prospective customer in Richmond VA who told me very enthusiastically that she bought fancy Renewal by Andersen doors for her primary residence and was buying Provia doors at a lower cost from me for a rental house.

      I didn’t tell her they were both Provia doors as she was very happy with her initial purchase. This can be a strange business. To my knowledge all of the hinged doors that Renewal by Andersen sells are actually Provia doors.

      Provia does make very nice doors so that’s not really a problem but you can probably get them at a better price from a different company.

      For example, that customer in Richmond paid quite a bit more for her doors from Renewal by Andersen than she would have paid from us for the same doors.

  4. We got new windows in May. We had our first rain in October. The new windows leaked really bad. There was water on the carpet under the windows and puddles on the window sill. We are getting no response from Anderson!!! It’s supposed to rain again on Monday so I’m going to have to put towels all around the windows.
    It doesn’t look like Anderson is going to do anything about this! They are MIA!!! I recommend that no one use this company!!!!

  5. The Renewal by Andersen sales process was indeed grueling. The salesman was at my house for 3 hours. They make you watch a video that’s supposed to win you over, then he went on to explain condensation to me as if I was totally unfamiliar with the concept.
    The pricing back-and-forth was such a farce. I badly needed some good windows so I settled on replacing 3. The installation was fine, but afterwards I got a call telling me I would be getting a survey, and essentially telling me I should give them no lower than a 9 out of 10 rating. I couldn’t promise that and –guess what? I never got the survey.
    I will not go near R by A ever again, and I will definitely not recommend them to friends.

    1. Hi Joanne, I’m sorry to hear about your trouble. I do think a lot of companies will manage their reviews like that. The only people who get called with a survey are people who have already agreed to give a 9 or a 10. I remember a while back one of the survey companies was trying to get my company to work with them and that was one of their selling points, they’d only call the people we sent them. We didn’t hire them.

  6. We purchased 3 picture windows, a slider and a doggie door from Renewal By Anderson in June, 2021. The picture windows were placed-the frames were damaged, and one frame was temporary and did not match. The slider was supposed to be placed at the same time but was delayed. The workers had to be told to wear masks. We asked the workers to go through the back of the house to avoid tracking dirt through out our house. One of the workers rang the doorbell and asked to use the bathroom at the front of the house-he was in the bathroom for almost 30 minutes-the stench was disgusting, there was toilet paper filling my my trash can to the top, guest towels were used, liquid on our floor and he had the fan on and door closed when he exited, which did not stop the smell in my entire hallway. I asked the supervisor to send him home, as I figured that he was ill, as who stays in a bathroom for 30 minutes to move their bowels while working? I am immune compromised which if he was ill, put me at risk. The supervisor did not send him home!! I had my housekeeper clean the bathroom when he was done as she was at my house that day-she said it was disgusting. In October, we were set up for sliding glass door installation-verified with a phone call and email. The email said that they always arrive on time and to make sure that furniture was moved out of the way prior to their arrival. Arrival time between 7am-8am. At 0745, we receive a call that they cannot find our slider and are not coming. My husband was yelling an cussing in the backround, as he has back pain and needs surgery and this was very hard for him to do. We asked for a supervisor to call and no one called. Two days later, I called again and some guy with a wierd name that I could not pronounce called himself a concierge/manager. He minimized all of it and said that the company would not tolerate my husband’s foul language. My husband was not on the phone!! He kept saying that 95% of the installations are perfect-what did this have to do with my messed up project?? He also kept reminding me of our contract. I asked for an ETA on our slider and he couldn’t tell me. It has been over 5 months now and no sign of a slider. The installers also ruined my house alarm, which my salesman ensured me would not happen. I had to buy a new alarm, as the alarm was sending signals to ADT every minute!! I still have damaged frames and a slider leaking air in, as I still have no slider form Anderson. We are convinced that our slider was installed at someone else’s home and that we will be waiting 5 more months. This is by far the worst experience we have ever had!!

    1. To be fair, when you’ve got to go you’ve got to go. Working in other people’s homes can be challenging sometimes.

      Obviously it’s hard to say what’s causing the delay with the sliding door, but many things are delayed lately. At my company we’re seeing doors, especially custom sized doors, taking much longer than usual. It’s possible that it broke and had to be remade or that it just didn’t show up with the rest of the order and is taking longer than anyone expected.

      While Renewal by Andersen isn’t necessarily my favorite company, and it sounds like there are several other issues that you’re dealing with, I would suggest that using foul language or otherwise being upset about it won’t make the door show up faster. I would assume they want to get you off of the list just as badly as you want to be off the list.

      In my experience it’s much easier to be as constructive and helpful as possible. There’s likely nothing that can be done to speed up your order. You don’t want to be known as someone who is going to yell and scream at them. That won’t help anything. Sometimes the best-laid plans still go awry. It’s been a crazy year or two for everyone.

      Hopefully it gets resolved soon.

  7. Hi!
    I came across this site for the first time today. I want to ask a question.
    We want to replace just one window. The job is only slightly more complex than a typical replacement, based on estimates for other windows that we’ve now decided to wait on.
    Anyway, we got an estimate from the well-known large, nationwide home improvement store with the orange logo, and it came to about 1k.
    Then, we got an estimate from RbA. The pitch was very pleasant, zero-pressure, didn’t bash any other companies, and was pretty much free of all the BS warned about on this website.
    That said, his quote was around 4k, quadruple the price of the first one.
    He said the price already included several discounts and special incentives, but he didn’t whittle it down peacemeal. He gave us one price and that was it. We said we would let him know and he left and thanked us for our time. It was all very pleasant.
    I know he can go lower. Telling me about all the discounts he already applied is a way to discourage me from thinking so, I suppose.
    We really do want to go with RbA, and we fully expect it to cost more than you-know-who. But not 4x more!
    So here’s my question. Based on this information, which I know is incomplete, what should my counter-offer be? Approximately? Is there any particular way you suggest to approach it? Should I provide any rationale? Should I mention, or even allude to, the other quote? Any ideas about this? Thank you!

    1. It’s hard to say how low they’ll go. A one window project isn’t too exciting for anyone, especially the salesman who is already calculating his commission so I wouldn’t expect them to work too hard to get such a small order. If his usual commission is 20x higher he’ll likely spend his time on the next prospective customer instead.

      What makes you want to work with Renewal by Andersen more than a different company? I’m always interested to hear about how people weigh the options.

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