Renewal by Andersen Windows Reviews

renewal by andersen windows reviews

If you’re looking for Renewal by Andersen windows reviews you came to the right place.  If you’re in the business of selling Renewal by Andersen windows you’re probably not going to be thrilled with what you read here.

We’re not big fans of these windows for several reasons.  Before we start off down that road we should tell you that there is no debating the fact that these windows are pretty.  They really do look nice and that’s their main selling point.  If you’re in the market for new windows and you want something with a warmer feel than traditional vinyl windows you may be interested in Renewal.  That wouldn’t be unusual.

renewal by andersen wood fibrex frame
Here you can see the corner of the sash on a Renewal by Andersen window. They do look like wood windows.

Why don’t we like Renewal by Andersen windows?

If there’s one thing I’ve learned after a career in sales it’s that a salesperson who spends all of his energy disparaging a competing product must not have a very strong value proposition to offer.  The Renewal by Andersen or RBA sales pitch very often relies on emphasizing why you should not by vinyl windows.

They often use a handout that talks about vinyl windows warping and bowing and cracking and falling apart.  This is complete nonsense, it’s based on untrue information and it is designed to trick you into thinking all vinyl windows will fall apart in 5 years.

Why would a salesperson distribute untrue information?  Because the truth doesn’t help their sales pitch.

The next untruth often spread by the Renewal salespeople is that “lifetime” warranties are actually only good for 7 years.  I don’t know where they got this idea, but it’s just factually not true.

Why would someone tell you a “lifetime” warranty was actually limited?  Because their warranty is short and they need a way to explain it.

In fact, most nicer vinyl windows come with lifetime warranties that cover the windows for as long as you own the home.  That will often be MUCH longer than 7 years.  Again, the Renewal by Andersen salespeople are faced with a delima.  Their warranty is relatively short compared to less expensive vinyl windows.  They could be honest with you and explain the differences and we’re sure some of them are, but we hear stories every day about these false claims and it bugs us.

What is the warranty for Renewal by Andersen windows?

UPDATE: As of the summer of 2016 the Renewal by Andersen warranty has changed.  Perhaps they listened to our feedback.  They now offer a 20 year warranty on the fibrex frames which is much better than the 10 year warranty they had offered in the past.  We’re glad they extended this.  It was a smart move for them and a better value for their customers.  

We hear their salespeople continuing to tell people that vinyl windows with lifetime warranties are actually only covered for 7 years.  I believe this is completely untrue.  I’ve asked them several times for any references to verify this claim and I’ve never received anything in return.  If we get something we’ll post it and if not we’ll continue to believe this claim is completely untrue.  

Remember, if they had a good value they wouldn’t feel the need to make claims that are not based in fact.  
So what about those Fibrex frames?

We know they’ll tell you all about how great those Fibrex frames are.  They’re not wood, they’re not fiberglass they’re a composite that will never cause you any problems.  Forget about this.  if they were never going to cause you any problems they would have a longer warranty.

For example, you can now get real wood windows from Jeld-Wen with a lifetime warranty on the frames that covered rot or termites or any damage.  That’s pretty strong, the warranty on the Renewal windows is better than it was, but in line with what other companies offer.

Are we just disparaging Renewal by Andersen windows to sell vinyl?

Nope, I have Andersen wood windows in my house and our company installs wood and clad window options every day.  We’re a fan of the beauty and warmth that wood windows provide, but we’re completely turned off by the sales tactics that come along with this composite product.

In addition, you can get BETTER warranties on real wood windows than you get with Renewal by Andersen.  Why would you get imitation wood (Fibrex) with a 20 year warranty when you can get real wood with a 20 year warranty for about the same price?  You probably wouldn’t which is why we’re pretty convinced that the Fibrex product doesn’t represent a very good value.

Renewal by andersen tilt sash
The tilt latches on Andersen windows are a little unique and very nice looking.  These latches slide down on top of the sash to release it.  They slide up out of the way when not in use.  It’s a nice system.

What about the cost of Renewal by Andersen windows?

They cost a lot.  The pricing depends on the local dealer.  They are sold and installed by independent companies, not by Andersen itself so the prices will vary.  We typically see them being offered in the range of $1000 per window or more including installation, but you may be able to find them less than that.  Remember, for that kind of money you have a lot of options.

So what’s the bottom line?

Renewal by Andersen typically doesn’t represent a very good value.  If you like the look of a real wood window we highly suggest getting a real wood window.  Fiberglass and composite products do look nice, but their drawbacks outweigh the benefits in our opinion.  Some folks are afraid of wood windows because their old wood windows have caused them problems, but this doesn’t need to be a concern with the nicer wood window options available today.  Bottom line: keep looking.

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270 thoughts on “Renewal by Andersen Windows Reviews”

  1. Thank you very much for the review of Renewal by Asdersen. My wife and I just attended the presentation today. I am so glade that I found your web site. May I ask for your opinion, we are lived in Phoenix, due to the high heat in the summer, what brand and what kind of windows that we should look into it in order to save the energy and reduce the electric bill? Thank you very much.

    1. We just LOVE Phoenix! You certainly have a climate that necessitates specific windows, but don’t let the Renewal people tell you that vinyl windows will warp and crack. One of the largest vinyl window manufacturers in the country built a plant in Yuma just a few years ago. If that doesn’t tell you that the windows are designed for use in that climate I don’t know what would.

      You obviously want glass that does a great job with the sun. PPG SolarBan70 is a low-e coating that offers increased resistance to solar heat gain. A lot of folks also get full screes for the increased shade. That isn’t completely necessary if you have a better low-e coating, but it doesn’t hurt.

      The first step is to meet with a few reputable local window companies and see what they recommend. If you’re unsure about anything they tell you just ask!

      1. My address is 36 Aston villa Rochester Ny 14514. I live in a beautiful track built between 2005-2010 I have new vinyl windows in my home and throughout my entire neighborhood. If you think vinyl is a good solution drive through my neighborhood. On almost every house in the track there is signs of window failure. Windows with condensation between the glass that you can no longer see out of. My neighbors have tried to get new Windows based on the warranty know one was given anything. So good luck to those that choose vinyl.

        1. New construction vinyl windows can be horrible. You won’t get any argument on that from me. You’ll also see that cheap fiberglass doors installed by builders fail all the time. That doesn’t mean all fiberglass doors are garbage.

          Nice vinyl windows will hold up for a very long time. Good luck with your project!

          1. Thank for this review. Just have been slimed by a renewal rep and like to see it wasn’t just me, it’s their strategy. Yuck!

          2. Unfortunately it sounds like it’s almost (but maybe not quite) everyone. I don’t know why they would train their people to act like that, but it seems like they do.

        2. Anderson does make a less expensive model you can find them on the shelf in Home Depot I have one in my home and it’s a vinyl window it’s Anderson and it’s been here for 10 years and any problem I’ve had a rectified

        3. Hello

          People forget that homes built today are built with what is refereed to as “contractor” grade. Contractor grade is by far the lowest grade that can put into a home and is done to increase profits so things fall apart or where out very soon. Your windows are contractor grade which is the same low end box stores carry.

          1. Hi Joe, the terms can vary, but most people wold say builder grade. Ultimately it’s the builders that choose to use the cheapest products they can get their hands on. The upside is that it keeps replacement window companies in business!

        4. I work for window world. Andersen has to lie to sell thier overpriced window. They only offer 20 years on glass, 10 years on mechanisms and 2 years on installation( from thier own materials and website). That’s pathetic for such an overpriced window. They should have the best warranty not the worst for the prices they charge. Our vinyl Windows come with a double lifetime guarantee on all parts and glass and installation. Plus it’s transferable fot the entire lifetime not just 2 years. Lol

          1. I’m curious.
            if a lifetime warranty truly covers the owner for a “lifetime”…why do you need to offer a Double Lifetime? do your Windows get reincarnated? it’s because your windows are a sham and a lifetime warranty only covers you for 7 years in N.Y. state and Connecticut… it’s called the common knowledge in case law. each state will have its own laws. educate yourself before you regurgatate false info. yes.. I work for RBA. and I’m proud of our product. our highest ranking with JD Powers and our customers prove to me our product works. if you think we’re spreading falsehoods..why hasn’t the gov’t told us to stop saying them…since 1991?

          2. Hi Dan, I believe that is completely not true and is sales propaganda used by companies that offer shorter warranties. Do you have any documentation that a lifetime warranty is 7 years in New York? I think that’s a lie that has been debunked for many years.

            I’m sure your boss told you that and you probably believed him, but unless you can show me why that is true I’ll consider it not based in reality.

            Windows have a double lifetime warranty because the warranty is transferable to the next owner and covers them for life too. I imagine you knew that already, but it is fun to write silly things on the internet.

            Send over that documentation and I’ll write a post about how right you were. It’s possible that i’m wrong, but I don’t think I am. Otherwise, you might want to find a more honest company to work for. It’s easier to sell things when you can be honest with people.

        5. Condensation has nothing to do with the vinyl. Condendation occurs because the seals on the sashes have failed letting the inert gas escape and letting air in between the panes of glass.

        6. Next time be sure to look at the design pressure ratio, 30 to 40 Dp
          Are crap vinyl windows .Get windows in the 70 plus ratio, not all windows are seal failure prone . 35 years experience and I hear all this knocking vinyl . NFRC are ratings about Cold and Heat transfers. AAMA are ratings about pressure for Air , Water, Wind, Force entry.Next time look at how many chambers make the weld contact.,also the gauge of the vinyl. Great Concept if you know what you’re doing and what to look for.

          1. I don’t agree that DP is too relevant unless you’re in a storm prone area like south Florida or Houston. Why worry about 100+ MPH winds in areas that never see wind like that?

            I do agree that the vinyl window bashing that some companies engage in is silly. If they offered a good value they wouldn’t need to spend their time picking on their competitors will completely misleading (at best) info.

      2. The window dog is clearly a mutt…scorned by renewal or other premium window companies. I’ve been in the industry for 25 years…growing up in Pella, Ia and have worked with Pella, Hurd, Andersen, Provia, and Eagle.
        He’s most likely a sales manager for a value segment window company that drinks the kool-aid of the value segment corporation he now endorses.
        Recommendation for dog: stay off the big boy playground before you get bitten.

          1. My guess is that the commenter works for rba… We made a $30k+ mistake by going w them to do a whole house job… They left our project unfinished, didn’t do what was in their contract to finish, finish the exterior wrap well… I can send you pictures to add to your less than favorable review if you ever want them. Wish we could turn back the clock and save ourselves the money and headaches… Hope this helps others with their decision making…

          2. I would guess that too. We’ve been getting some suspicious comments lately. Sorry to hear about your troubles. I don’t think installation quality is typically their issue. I wonder what happened with your project. The Renewal stores in the areas where we operate tend to use some less than desirable sales tactics (that’s putting it really nicely), but I don’t usually hear complaints about the installation quality.

    2. This site is loaded with opinions but very few from legitimate owners of Renewal. I had their sales team out. They are super expensive but a very well made window. I called over 20 people that the salesman gave me for reference. They loved their windows, had no problems, but hated the price. I went out and looked at the installation of three homes and the work was excellent. I have to pass them up because they want $26,000 for my small retirement home.

      1. I completely agree that they’re nice looking windows. I think the problem most people have is the sales process. Since the comments seem to be similar and seem to come from all over the country I would assume they train salespeople to operate that way. If you really had a great value you don’t need to operate like that. Porsche makes a great car and they’re not offering huge discounts if you buy today. It’s either right for you or it’s not.

  2. I just had a renewal by anderson guy in my home! We got some outrageous numbers on replacing our windows. Anywhere from $1500-$5000 per window (granted some of our windows are very large, but still it seems super steep!) He said they have a 20 year warranty and that they are installed by Anderson. I kept thinking but they are ‘Anderson’ but still it seems pretty outrageous!

    We just bought a house on long island. The house was built it in the 50’s. Some of the windows are original, but most were replaced between 1982-1987. The draft in the house is significant, and with all the project we have to do I am getting a little overwhelmed. Any advise on the type of windows we should be looking at in the northeast??

    1. Hi Lisa

      I grew up on the Island – moved to NJ and work with a exterior renovation Company for the past 29 years. We sell windows doors roofing and siding. A rating BBB and Super Service award on Angies list . Okna vinyl replacement windows will be your best bet . I don’t know who sells them on the Island . I have reps come thru our office all the time with the “latest and greatest” – we scrutinize windows to the tenth degree before we put our name behind them . For the money $350-500 per window your money will have been spent the best way possible

  3. looking for a reputable company to replace 8 windows and 1 palatium window in the Hudson Valley NY area (Dutchess County).

  4. Pretty amusing. I bought my Renewal By Andersen windows using Angie’s list over a year ago. Love them. Ran across your site which seems to be run by them by coincidence. For what it’s worth I had Gorell Windows sold to me by another Angie’s list provider in 2008. They didn’t even make it 10 years. I called the company who bought the Gorell assets “The Factory” and they said if I go to the website it says that the courts say they don’t have to honor the warranty. And that’s from them. And they are correct. Gorell.com. So when my vinyl windows leaked under the sill and my wall was soggy and insulation started to smell who was there to help. No one. Meanwhile Andersen has been around more than 50 years and they did fix my old casement in my bathroom (it was wood so it got rotten from being wet 20 years after it was installed) For a fee. As it was way beyond any reasonable warranty. Btw my Gorell windows had your so called lifetime warranty and it was worthless. So when I clicked the link for the ebook I see that Angie’s list claims you can save up to 70 percent on services and that there are 1000s of trustworthy reviews. If you don’t have the Renewal composite window how can you review it. Just saying. That’s like the TV commentator who claims he was shot at during a segment and we find he was no where around. And if an Angie’s list contractor will work for 70 percent less then they are probably an amateur at best. And the person recommending it to me probably won’t know a shim from a moulding and isn’t qualified to really score the install until years down the road. Just like I just did. Gorell 0 stars Andersen 5.

    1. Glad to hear you had a great experience with your windows. We’re not associated with Andersen in any way, but we’re glad you took the time to write.

      1. I believe Barry meant that it looks like you are affiliated with Angie’s list, not Anderson. I thought the same thing when I first looked at your site and sall all the references to A.L.

        1. Gotcha, we have struggled with the best way to help people find great companies. We get many requests each and every day for recommendations in one town or another. While I know a lot of people in this business I just don’t know someone to recommend everywhere. I also find Angie’s List is a great way to get actual feedback. We do recommend it a lot, and that’s because we get asked for advice a lot. When they offered discounts and promos for our readers I really thought it made sense…and I still do. Hope that helps explain things!

    2. I do realize this post is old but HAVE to comment. Just saying, you sound like an Anderson rep…..I bought Vinyl Windows from a salesman selling Anderson about 8 years ago. I am very disappointed to hear their commercial talking about how they have dumpsters filled with junk windows made of Vinyl. I do need new windows but I will not deal with a company that will actually tell you a product they sold you was junk. I really do not want to buy junk again. I am looking at real wood. Real windows for the same money or less. Also I was told they have a limited 20 year warranty, yet their commercial tells you at 8 years your windows need to be replaced. Which way is it? Cannot have it both ways. Anyone other company 10… Anderson -0

  5. We are replacing screens on a porch with windows. Are Andersen 100 casements different from ‘replacements 100 by Andersen? What would be a comparable window?

  6. Funny, for some one who is down playing the use of talking about a competing product you just spent an entire page bashing Anderson. What’s another name for vinyl? Plastic? Hm sounds to me you’re defending plastic windows through out.

    1. Hi Kyle, thanks for writing. I do think Renewal windows are pretty. I just don’t like the sales pitch that often accompanies them and I don’t think there’s really anything remarkable about them. For example you can get a lifetime warranty on frames with Jeld-Wen wood windows and then you have real wood instead of simulated wood. They recently upgraded from a 20 year warranty and I think that’s a pretty strong move.

      Did you see the comment from Steve in Syracuse recently? At almost $2,000 per window there are a whole lot of choices. If you’re a supporter of Renewal by Andersen windows give me the pitch. Why should I go with your 10 year warranty over their lifetime warranty?

      I’m open to ideas. So far I haven’t heard a compelling reason.

      1. Here is the latest warranty direct from Jeldwen’s website. Tried to post picture of 2 pages but not allowed. Note on page 1. “Wood/wood-clad” 20 years with 10 transfer. Also not on page 4 the very clear reasons they will not honor the warranty. Quoted from warranty:
        “JELD-WEN is not liable for damage, product failure or poor product performance due to:
        • Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture of natural wood parts, and natural tarnishing of copper cladding are not considered defects.”

        And many other ways out due to weathering and improper installation. Not seeing anything about “lifetime” on any of the wood products?

        1. I’m not sure what your question is. On the second page of the warranty it talks about the lifetime warranty on the AuraLast wood products, that’s the part with the lifetime warranty.

  7. You claim to be a reputable window reviewer?
    you didn’t even get the warranty info for the Renewal by Andersen correct.
    its clear your a plastic lover.
    I have piles of vinyl windows we have replaced because of warping and cracking. please give me your address so I can have them shipped to you so you can do a little bit more research.
    I cant believe your BS site gets as much traffic as it does.
    what a joke

    1. Hi Tony, thanks for chiming in. What did I get wrong about the warranty for Renewal by Andersen windows? I based my comments off of a written copy of the warranty. If anything is wrong just send over documentation and I’ll be glad to update the site.

      People write in pretty frequently to tell me I’m all wrong about something. When we double check it we’re right much more than we’re wrong. If I hear back from you I’ll make sure to make any changes.

      Here is a copy of the Renewal by Andersen warranty so everyone can read for themselves. There’s no need to take my word for it.

      1. The warranty covers labor and materials for the life of the warranty.
        Andersen hasn’t been In business for 112 years because they put out garbage products.
        They are fully aware that the Fibrex material will outlast wood. Do you think it makes sense to put a competing warranty out there against themselves?
        They have obviously thought that out.

        You can’t buy the renewal product off the shelf at your local lumberyard.
        The renewal warranty is better than your your typical Andersen warranty because it covers installation if anything needed servicing. I challenge you to find a better company out there that stands behind their product like RBA does.
        We are in an area of the country where you get extreme heat and extreme cold and a majority of the products we are replacing are vinyl windows and that is a fact!
        As far as pricing goes please take a look at a cost vs. Value, report and you will find out RBA is in line across the board.

        1. I like Andersen windows, we’re about to place an order for 17 wood casement windows.

          From reading the actual Renewal by Andersen warranty it looks like you’re wrong. I posted a link in my prior comment. It says that installation labor is only covered for 2 years and the fibrex from is only covered for 10 years. I’m not making this up, it’s right there in the warranty.

          Do you have any additional information? Send us anything you’d like and if we can verify it we’ll be glad to post it. For now, it looks like your information is completely wrong.

          1. For anyone who thinks thewindowdog is misrepresenting Andersen’s warranty, take a look at their webiste – they say the exact same thing:

            http://www.renewalbyandersen.com/homeowner-help/warranty.aspx

            My wife and I have just started the estimate process on new windows, and I’m trying to do as much research before hand as possible. You’re site has been a wonderful resource. Thanks for taking the time to do this.

          2. Full disclosure:

            I am a sales manager for RBA. I want to clarify the warranty issue. All Andersen products carry a 20-year warranty on glass, and a 10-year warranty on non-glass parts. This is true for both the clad wood windows offered in lumber yards and the fibrex windows offered by RBA. Because RBA both sells and installs the windows, any warranty claim will cover both parts and labor for the full warranty period. The 2-year warranty on installation doesn’t pertain to product failure, it is specifically designed to cover an installation failure. Most installation problems present immediately, or certainly by the first winter. If a problem presents after two years, it is almost certainly a product failure, not an installation failure. Regardless, I have never seen Andersen fail to go above and beyond their written warranty; both for the benefit of the customer, and to protect our brand.

            As for a “lifetime warranty”, it’s only as good as the name on the contract. If the company goes under, or changes hands, or just decides it’s not worth it, the consumer has nothing. And in NYS, the UCC code does in fact define a lifetime warranty as 7 years. That is in no way a fabrication.

            Lastly, JD Power ranks RBA #1 in the entire country among replacement window providers for customer satisfaction. We aren’t cheap. I can’t disagree there. But I think you are vastly mistaken on most of your critique.

            http://www.jdpower.com/press-releases/2015-windows-and-patio-doors-satisfaction-study

          3. Hi Chris, glad to have more industry folks on the site. Can you send a link to the UCC code? I’ve heard that claim for years, but I’ve never seen any documentation.

            I want to believe you. That claim has been around long enough that I’d expect it’s based on something. Without anything to verify it just feels like a convenient way to explain why a 10 year warranty is good.

            Please send over any info if you have it. We’ll be glad to post it.

          4. Wait a sec. You’re about to buy 17 Andersen casement windows for your own home that have the same frame warranty as the Renewal product…. You can’t warrant a 10 year warranty with the Renewal product, but you can warrant a 10 year warranty with the Andersen product? Sounds fairly hypocritical, doesn’t it?

          5. You think you caught me huh? They’re not for my house, they were for a customer who was matching the 50 or so other Andersen windows already in the house. I don’t think they’re bad windows, but I do think the warranties are pretty weak and the sale tactics that customers tell us about from some of the Renewal dealers can be interesting. Just read the comments here. If I was making this stuff up you wouldn’t see people commenting about their experiences so frequently.

            Good luck out there.

    2. We have far more dumpsters of old wood Windows just 10-20 years old than vinyl. The mechanisms break down much faster than any frame material. Do we replace old vinyl Windows ? Of course. But not all vinyl is the same. There is virgin vinyl and recycled. Recycled won’t last, but virgin vinyl will out last any wood, fiberglass or composite period. Which is also hy they are now warrantied a lot longer than they used to be.

  8. I recently moved into a home where some of the windows will need to be replaced very soon. Interestingly enough, all of the windows in the home have been replaced by previous homeowners. Several were replaced nearly 10 years ago with Renewal by Andersen windows. All of those windows are in near perfect condition with no issues. They operate extremely well, they are safe and secure and are noticeably more energy efficient.
    The windows that need replacing are 6 years old and were put in by a more recent homeowner who chose to put in vinyl windows. These windows are a mess. There is condensation between the dual pane glass, they don’t stay up, some of the locks are broken and a couple of the sashes that face south and west are warped. All of these failing windows are made of a plastic or vinyl frame material.
    Now you guys can banter back and forth about warranty claims and the like all you wish, but there is no comparison between these 10 year old Renewal by Andersen Windows and the 6 year old vinyl windows that are falling apart. I’m not a structural engineer and I’m not a materials expert, but I’m telling you that Stevie Wonder could see the huge contrast between these windows.
    I called my local Renewal by Andersen office and they sent a guy out to look at the windows and he gave me a cost for replacement. Having read your remarks about their company before the sales visit I was prepared for a hard sell and was eager to see what all of this competition bashing was about.
    I showed him my window issues and he took a look at the windows that Renewal had installed 10 years ago. He simply asked, “Any particular reason why you called us back and not these guys?”
    No sales pitch, no dog and pony show, no bashing of competition. While he was writing his quote up I told him about the complaints on this website that I read and how I was surprised how a company that made such superior products would have to bash competitors. He said, “We assertively expose the companies in our industry that attempt to convince vulnerable homeowners that they will be OK with lower priced, lower performing products. We have an obligation to let them know that they won’t be alright.”
    I don’t like paying more than I have to as much as anyone, but I’ve been far more disappointed with my decisions of the past where I spent too little, and more satisfied where I stepped up and spent more for better products with highly rated companies.

  9. @windowdog. Why would Andersen complicate things for other dealers(lumberyards)? Who have been selling core product for years. It makes it very unhandy to explain that RBA is not Andersen. It is more, Renewal Window by Andersen Raw Product as it is my understanding that Fibrex is sold in its raw form to RBA. Correct me if I am wrong.

    On the flip side of the coin RBA’s pricing makes it very easy for our sales staff to close a deal because we have the same Andersen name and much cheaper pricing.

    1. I don’t know how Andersen distributes the fibrex material, but I would be interested to learn more if anyone else knows how that relationship works.

      You are right that the Renewal by Andersen pricing can make it very easy for someone else to get the business. As a big company they have many costs and they do pay their installers very well from what I’ve heard. They sure do want a lot for those windows.

  10. To Window Dog
    The creator of this blog:

    Disclaimer:
    I’ve been a licensed Home Improvement Contractor in the State of NJ for more than 10 years.

    I am a college graduate, have sold for Fortune 500 companies and have earned a 6-figure income since 1990.

    Recently I made the rounds investigating possible career alternatives, as I am considering transitioning from a remodeling contractor to a sales position in the home improvement industry.

    I’ve investigated numerous opportunities with corporations most everyone is familiar with.

    Recently I interviewed with one of the more than 100 Renewal by Andersen dealers here in the United States.

    To be honest, I had previously interviewed with a few other window companies and was extremely disappointed and unimpressed with both their products AND especially with their sleazy sales tactics.

    It’s obvious to me that selling vinyl
    windows is a commodity sale that is difficult at best.

    As a result, my intention was to quickly write Renewal by Anderesen off my list as just more of the same circus.

    I could not have been more wrong!

    From the moment I entered the Renewal by Anderesen dealership I was pleasantly impressed.

    Especially by the Sales Manager.
    There are no sales gimmicks when it comes to Renewal by Andersen.

    Renewal by Andersen products are NOT commoditized vinyl windows.

    As you admitted, they ARE different.
    They are extremely high quality windows.

    As such, they are NOT for everyone.

    In my experience selling to homeowners for more than a decade there are three classes of purchasers:

    Bottom Feeders
    The Value Conscious
    & Top Quality Demanders

    Bottom Feeders only care about price.
    The cheapest price always wins. Quality & Service are of little concern.

    Top Quality Demanders require “the best”. Price is of little concern. Service definitely matters. And they want it NOW. These are hard core Renewal by Anderesen buyers.

    The Value Conscious could go either way. They want VALUE. Some are willing to pay top dollar for top quality. As a result, some will choose to pay the premium for Remewal by Andersen in return for premium quality.

    None of these buyers are “wrong”.
    They simply have different values.

    Admittedly Window Dog, you are NOT a Renewal by Anderesen dealer. As such you could not offer the Renewal by Andersen product even if you wanted to.

    Renewal by Andersen is not for everyone.
    In fact, less than half the prospective buyers visited by a Renewal by Anderesen Sales Representative choose to purchase.
    This is similar to prospective purchasers of Mercedes, BMW and Lexus products.
    Not everyone wants or requires the best of class.

    But, since 1995 millions of homeowners HAVE chosen to see the value in paying more for Renewal by Andersen.

    Why is this such an issue for you Window Dog?

    Andersen is a One Hundred Billion Dollar Company that owns multiple window lines serving multiple markets, including the vinyl window buyer.

    I found the sales presentation and sales practices of Renewal by Anderesen not only professional, but quite congruent with my personal sense of integrity.

    Perhaps this is why every year homeowners here in New Jersey choose to purchase tens of millions of dollars worth of Renewal by Andersen products, rather than the less expensive, lesser quality vinyl products you prefer to sell.

    Bottom line:
    Renewal by Anderesen isn’t forcing any homeowner to buy.
    They are CHOOSING to buy.
    Simply because they recognize that the Renewal by Andersen product & service IS a good value for the price they pay.

    I wrote this because homeowners are searching the web for help, not confusion.

    Rather than disparage the competition, I suggest homeowners take the opportunity to meet with an Andersen Representative in their home for a no obligation opportunity to ask questions and decide for themselves if Renewal by Andersen products are right for them.

    Rather than take your, or anyone else’s word regarding them.

    1. Thanks for taking the time to write. I completely agree that the products are pretty. Im not a huge fan of the warranty and some of the sales tactics I’ve heard of. Btw, Andersen is most certainly NOT a One Hundred Billion Dollar Company. Find 2014 info here. Did they tell you that as part of their pitch to you?

      Good luck with your career move.

    2. We had a couple people out to talk to us about Windows. We had a local vinyl window company that pitched to us like a used car sales man and wanted us to buy Windows right then and there, and then we had Pella and RBA out. Pella did a good job but I compared RBA to a Mercedes dealer versus the vinyl window company that felt more like a used car sales man. We like both Pella and RBA but to be honest the price of RBA was cheaper than Pella! We couldn’t believe it and they have changed their warranty (for the better) a little so I would look that up. Needless to say we went with RBA!

      1. Glad to hear you had a better experience than some other folks. What was different about their warranty? The one on their website today appears to be the same as it has been for quite a while.

        1. I don’t think they’ve updated their website but the new warranty is 20 year limited warranty on glass, 5 year limited warranty on instillation, and 10 year limited warranty for components other than glass. So I think what changed was the installation warranty.

          1. Interesting. I thought I saw the updated site a few days ago. Haven’t updated the post yet as I am going to do a little research first to make sure we’re sharing accurate info. At this point, from what I’ve most recently seen it looks like they did change the warranty. We’ll get to the bottom of it.

          2. I’m pretty sure that’s right b/c it’s the information we were given and we now have Renewal by Andersen Windows and love them!!! I’m sure you could just call a show room and they could tell you. 🙂

        2. I’m pricing windows and am completely shocked at the price of the lowest end of windows from rba. For 7 windows and a sliding door before current promotion it was almost $18,000. With discount it Washington still $15000. Also while reading the contract i found somethings that really have me concered. It states that the warranty is not in affect till final payment is made. So does that mean if i’m financing the project that i don’t have any warranty till its paid off? Also it states that they do not patch nail holes or caulk inside. And they are pushing and make you want to try to commit to the project on the first visit, and offer a 5 percent discount if you do. even after I mention to them that I have other companies already scheduled to come out to do estimates they asked me the specific names of the companies and then told me that I needed to do my due diligence on those other companies before even considering them but yet they were still pushing me for a commitment at that time that they were in my home. I think their windows are really over priced.

      1. You’ll see a fair bit of misinformation from some of these guys. We try to correct as much as we can. Thanks for taking the time to help.

    3. I would agree as a purchaser of RBA windows. I had a little buyers remorse after purchasing, because of some bad reviews. But honestly our sales person did not push us, he simply presented us with viable options.

      We decided to go all out, and also purchased some french doors. Our installers covered our entire house with carpet protective paper and they explained the entire process to us. In three days they replaced fifteen windows and my sliding door. Super impressed, best de cision we could have made….by the way we live in the brutality that is Colorado!! Hot Summers and Cold winters

      1. How much were the French doors? We just kicked a RBA rep out of our house (and I mean rudely asked to leave, by me) when he quoted us $12,000+ for a standard set of installed doors IF we decided today. And this was with the “retired teacher” discount. He said our base price was $20,000 if we bought this year.

        I later had to go look outside to see if there was a turnip truck parked nearby that he might have thought I fell off of.

        1. Ha, last I heard they were selling Provia doors under their own label. They were acting like it was a “Renewal” door, but it was really a Provia door that you could get from many places. It’s possible this has changed, but I doubt it. Provia doors are nice and sometimes a little more expensive than people thing. We install their french doors in the range of $3500 all the time. That’s quite a savings from $12k, but it is possible that you picked more expensive options. They can get pricey, but probably not $12k pricey.

        2. LOL…we just experienced the same thing!! A RBA rep quoted us on 2 replacement sliding French doors and 16 windows…$81,000 before discount, $62,000 after discount!! My wife and I couldn’t help it, and laughed the rep out of the house. The French doors were $32,000 ($16,000 each). I know they were near their top of the line, but come on. Needless to say, we will keep searching.

          1. In a previous home we installed Pella wood clad doors. We were very happy with them…although the RBA rep threw them down pretty hard due to a law suit filed in 2016. Anyhow, we will have them come in for an estimate and see where they land.

          2. When one company is throwing down another company I’d discount pretty much everything they are saying. When someone decides to spend too much time talking negatively about the other guy it’s a sign that they don’t have too much positive to say about themselves.

          3. “When one company is throwing down another company I’d discount pretty much everything they are saying. When someone decides to spend too much time talking negatively about the other guy it’s a sign that they don’t have too much positive to say about themselves.”

            Window Dog, my friend. I decided to see what an “industry professional” has to say about window replacement projects. All I seem to be reading is you “throwing down” Renewal by Andersen, and spending a lot of time “talking negatively about the other guy”. You are obviously in the business and make your income from the sale of windows in some manner. I have found that Renewal by Andersen has a product that cannot be purchased or installed by any GC other than the liscenced market affiliate directly tied through DBA with the corporate brand, so that would make RBA your only “other guy” as you can buy every other window ether direct from manufacturer, big box, or lumber yards to sell and earn consumer business.

            So to take your previously stated advice I will be “discounting pretty much everything you are saying” because “When someone decides to spend too much time talking negatively about the other guy it’s a sign that they don’t have too much positive to say about themselves.”

            By the way I’v done some research into your claims that you then follow with “maybe they have changed” or “I might be wrong” and in most of the cases you are just wrong. Maybe do a little actual research instead of asking other people to send you stuff before you offer “advice” to people looking for honest, informed, and viable information.

            Best of luck to you in your window business.

          4. I appreciate the feedback. You’ll see my only real criticism is about their sales process and the claims made by some of their salespeople. I think the windows are perfectly fine and I think they’d sell a lot more of them if they treated people better. There are some comments from people saying they had a great experience and that’s great. There are enough comments about bad experiences that I’d be cautious. You can even read comments from many of their salespeople to hear it straight from the horses mouth.

            Things have changed over the years. When we started this site they only had a 10 year warranty on the frames and they extended it to 20 years. That was a positive development for the customer. They do make a lot of claims that I think are not at all based in fact. When they do that I ask them if they have any documentation because I want to be accurate. You’ll notice they never have any which seems to reinforce my point.

            If I am wrong about something I’ll be happy to update the info or write a post about it. I did that when they changed their warranty. When they make claims with no evidence I do think those claims are false. It strikes me as a challenging way to run a business, but they don’t ask for my advice.

  11. If anyone has any questions concerning Renewal by Andersen windows, I would love to help. I am a service technician and I have been handling Renewal by Andersen warranty claims for the past six years. I know the ins and outs of this product. I am not a salesman, I am the fixer. I have also worked in new construction and remodeling for the past 16 years installing both windows and doors. I have worked with All-side, Ply Gem, CertainTeed, Larson, Pella, Marvin, and of course Andersen, along with some other off the wall vinyl products which vary from company to company, but in my experience a window is a window. It is an opening to the outside world. All of them have their issues. Personally, I am installing Renewal by Andersen in my home and I live in one of the most diverse climates in our nation, ranging from -40 to 105 degrees. RbA stands the test of climate change and time.

    1. Service Pro:

      I’m John, the contractor who wrote the comment preceding yours.

      I’m intrigued by your posting following mine…and am impressed by your experience.

      Window Dog is correct, I was mistaken; Andersen is not a 100 Billion dollar company.
      I stand corrected.
      My apologies.

      My sole intention is to ascertain if the “Renewal” product is worth the price.

      I can control my chosen sales tactics.
      But I can not control the window market.

      Simply put, my subsequent research has resulted in an interesting dilemma.

      Evidently:
      An educated consumer could pay approx $900 per opening for an Andersen 400 Series wood interior / vinyl clad exterior double hung window, which includes a very healthy $300 per opening installation labor charge…

      Or:

      In this market, that same customer could pay 55% more, or $1,400 per opening for the 100% Fibrex “Renewal by Andersen” product line, similarly installed.

      Please tell me why an educated consumer might knowingly opt to pay an extra $10,000 or $15,000 for a 20 or 30 window job (respectively) for the privilege of choosing the 100% Fibrex “Renewal by Andersen” window,
      rather than the local lumber yard “Andersen 400 Series” window, installed by a local contractor (?)

      Same manufacturer.
      Same warrantee.
      Slightly different construction.
      Hugely different pricing.

      Are “Renewal by Andersen” customers simply ignorant of the Andersen 400 Series alternative?

      Or…

      Is there something that warrants spending $10,000 to $15,000 more for the “Renewal” product line?

      That’s a 55% increase in price!

      Furthermore, it is my understanding that “Renewal” salespeople actually sell non-Renewal patio doors from the standard Andersen portfolio, but at prices typically 100% higher than the customer could purchase the same exact patio doors from their local Andersen dealer (lumber yard)

      Is this correct?

      I’d love to make a very comfortable living selling the Remewal product line.
      But not at the expense of (perhaps) overcharging prospective customers.

      I am very interested to hear your response.

      Thank you.

      John

  12. You’re site is a joke!

    You censored my last comment.

    Looks like you fear any challenge to your point of view.

    Good luck

    Youll need it

    1. We don’t censor anything except blatant ads. I do have a pretty aggressive spam filter as the site gets over 100 spam comments each and every day, that’s 36,000 spam comments per year. If you don’t see anything posted please feel free to send me an email and we’ll figure it out.

      Since you’re new to the industry you may want to tone down the accusations until you have a better idea of what is going on around you. It would make sense that you leave a meeting with a Renewal dealer thinking they’re the greatest thing out there. You’ll learn more about this business as you get into it. Good luck.

  13. I have been thinking about replacing the 10 single pane windows in my home which was built around 1970. I happened to be in Home Depot one day and scheduled an appointment to have one of their rep come out and give me an estimate. The total to replace all 10 windows with Simonton 6100 came out to less than $8k, the rep emailed me the detailed quote and a contract that I could sign if I decided to move forward.

    I then had the Renewal by Andersen rep come to give me a quote, which came to over $25k for their Firberx. He also told me that they would have to lower the sill on the windows in 2 of the bedrooms to meet code, (The Home Depot said nothing about having to expand the window). When I asked if he could email me the quite, he spouted of something about not being good with email, and wanting to play with his kids when he got home. He ended up taking a picture of the total and texting it to me. I was so shocked that he would not provide a detailed quote showing all the work they intended to do that at the time I did not push the matter.

    I understand that the Simonton 6100 is a mid tear window and the Andersen is the top of the line, but I was still shocked at the price difference. Is the $17 K price gap made up for in quality, service and longevity? I could replace all the Simonton windows 3 times for the price of the Andersen windows.

  14. Wow! This website has really been a great resource for my wife and me.

    You’re right about Renewal by Anderesen Window Dog.

    We allowed them to come to our home to quote 31 Windows.

    The representative was polished and friendly. That’s about all the good things we have to say about our entire experience.

    Our Renewal by Andersen experience can be characterized by 5 words:
    Mis-statements of facts
    Manipulation
    Crimes of Omission
    Outright Lies
    Surreal Pricing!

    We were told the following:

    They don’t sell the Andersen 200 and 400 series Windows sold in lumberyards because “they are more expensive and they are New Construction Windows, not replacement windows”

    Both statements are flat out lies.

    We were told all about other types of Windows and other brands of Windows.
    Especially the pricing of other brands and types.
    We were told that “vinyl windows are built to last 5 years and cost $1,500 per window.
    Both statements are flat out lies.

    My favorite part was the slick “price drop” gimmick.
    There’s the “guaranteed for 1 year price”
    The “guaranteed for 30 day price”
    And the “Buy tonight and save price”
    The whole sales pitch is orchestrated to create the illusion that buying tonight gets you a super deal.

    The truth is, it’s a manipulative ploy to get you to drink their Koolaide.
    They’ve already TOLD you lied about why you should not by other TYPES of Windows and other BRANDS of Windows.

    The deeply discounted “Buy tonight and save” ploy is designed to create the illusion of value AND prevent you from comparison shopping, since they’ve already filled you head with inaccurate product and pricing misinformation designed to lull you into buying their extremely expensive “Fibrex” product.

    How overpriced?

    Their “buy tonight and save” quote AFTER huge discounts for 31 Windows was $45,000!

    That’s about $1,400 per opening!

    Fact: We can have 31 Andersen 400 series Windows installed for less than
    $24,000.

    That’s less than $800 per window installed!

    A savings of $600 per opening!

    A total savings of $21,000!

    And, we get the same 20 year warranty on the glass and 10 year warrantee on the mechanicals.

    By the way…
    They also quoted us something like $4,600 installed for an Andersen Patio door… The SAME exact Andersen patio door we could buy at the lumberyard for less than $2,000.

    It was NOT “Fibrex”. It was literally the same door Andersen sells through lumber yards.

    That’s crazy!

    And here’s why it’s so expensive.

    “Renewal by Andersen” as it turns out is NOT exactly the same as the Andersen Company we all have known for 100-plus years!

    Renewal by Anderesen is “an Andersen Company” just exactly as its printed on Renewal by Andersen literature.

    Renewal by Andersen is simply a Non-Direct sales channel for Andersen.

    It’s a dealer network. There are about 100 independently owned dealer-franchises nationally.
    It’s like Dunkin Dougnuts!

    Each dealer is independently owned.
    It’s a marketing machine.
    That’s why the windows are so expensive!

    Do you realize that the salesperson who sells you $45,000 of Renewal by Andersen Windows by spending 2 to 3 hours at your kitchen table makes 10% of your purchase price in commissions?

    That’s $4,500 for 3 hours “work” convincing you not to comparison shop.
    It’s YOUR $4,500 you overpaid to support that dealer’s marketing machine costs!

    The Andersen Company is allowing “Renewal by Andersen” dealers to trade off their hard-won reputation at the expense of unsuspecting consumers.

    It’s hard to believe, but it’s true.

    Window Dog, you are CORRECT!

    The “renewal” product line IS a pretty window.
    But it comes at an obscene 50% premium cost over not only alternative Andersen products, but over dozens of alternative manufacturer’s product offerings as well.

    We are sooo glad we did our homework and exercised our good judgement by not falling for those underhanded sales gimmicks!

    We’ve written this to persuade others to do the same.

    Your windows are going to last for decades!

    Don’t jump the gun and waste It’s like if he doesn’t set an appointment he’s not going to eat this week!!! by falling for slickly choreographed sales hype.

    Put those thousands of dollars into your 401-k or children’s college fund, not you “Renewal by Amdersen’s” salespersons pocket.

    Best of luck to you!

    Buyer beware.

    1. I had a similar experience with surreal pricing from RBA. $44,000 for 27 windows – over $1600 per window, and all but two were standard size. I don’t understand how anyone could justify paying that much for windows. Many people get new windows to save money on energy bills. How long would it take to break even on that investment? I’d guess at least 30 years.

    2. Just got a visit by a RBA salesman. The reason I would let he in is because I know Andersen is a top of the line window manufacturer and the visitation is free plus my windows are failing. The salesman came and looked at the ten vinyl windows I intended to replace and quoted me around $23000. So I told him that price is way out of my expectation. He then knocked it down to around $16000. I’m from NYC metro area, so I know these numbers are just totally negotiable especially when they are up in the stratosphere. So I told he I need to think about it and took his business card before he left. While he was here, I took a close examination of the fibrex window sample he brought with him and I must say the construction of the sample windows is really top notch and I really like the fibrex material that this window is made of. Of course, his main selling point is that fibrex frame isn’t going to rot, warp or contract which are the main causes of failures that are typically associated with windows made of wood or vinyl. Before he came, I did do a little research online on Andersen window that are sold through the big box store and I thought I will probably go with the plain vanilla double hung 100 or 200 series that’s gonna cost me $400 to $800 including installation. I’d no idea what the differences are between the Andersen windows sold through HD and RBA. So I told him that’s what I thought they would cost. He then told me those sold through HD are prefabricated windows and they’re not replacement windows which means you probably can’t find your size. Anyway, that’s a lie because you can custom order them from HD up to certain size. So now I need to compare the quality of the Andersen windows from HD and checking their prices and I doubt they’re going to as high as the one quoted by RBA.

      1. RBA quote for 18 windows and a french door: $60,000

        I’ve got the Home Depot contractor coming out later this week to give me a quote on the Andersen 100 Series windows. We recalled that the RBA salesman said that Home Depot only sold “new construction”, not “replacement” windows, so I asked the guy at HD. He assured me that they are replacement windows.

        George’s comment perfectly represented my experience with RBA.

      2. Well, all I can do is cross my fingers and pray. I did not do my due dilligence and signed with RBA in the presence of my usually money-conscious brother. It wasn’t until tonght that I realized I was paying roughly $2,000 per unfinished window. (The customer is responsible for staining the wood veneer.) An expensive lesson for a novice home owner. They had better be damned good!

    3. I agree with you fully. They tried to tell me that it would be almost $18,000 for 7 windows and sliding door. Their bottom line and no fancy extras.

  15. I had a rep come to the house and while talking he just assumed I’d welcome an inspection. I had contacted them about a year prior for an estimate on replacing windows on my home. The first price was way out of the ball park. Then they claimed to call their boss who lowered the price. Still out of the ball park. The second and third calls proceeded to lower the cost considerably. But as we were only seeking estimates, they refused to leave until we signed a contract. They kept pushing to sign a contract for hours even though we asked them to leave numerous times to the point of calling the police to escort them out, they left. But when we asked for the estimate that we were told would be good for one year, they said they couldn’t leave it as it was a special reduced price and not subject to the agreement of the 1 year lock.

    Bringing up to today, they showed up on a Saturday claiming they had an appointment. I refused to let them in the front door as I didn’t recall setting up any appointment. I explained I talked to a rep about two days prior but they insisted on coming in for a free inspection because they had an appointment to give a free estimate. I had to ask numerous times who set the appointment and they said my father did. My father has Alzheimer so I failed to see how he could have talked to anyone as he never leaves my sight, and wasn’t home when the rep showed up. With them at the door, we called the main office and they said they had us on record from about a year ago.

    So that’s when I remembered our horrific situation with them one year ago when they wouldn’t leave until we threaten to call the police.

    And though the reps were outside my door, they kept insisting to give a free inspection in spite of our insistence on saying No. These people don’t take no for an answer and will bug the hell out of you. This is no way to do business.

  16. I am a homeowner and I have had Renewal By Andersen products of 4 windows and 1 sliding glass door. I have been completely satisfied, except for the price.

    My dining room is the only room remaining with 2 original windows from when my condo building was constructed in 1989. I am contemplating on having them replaced as they are slightly drafty and do not match the other windows.

    My electric bill has never been outrageous, even before the first 2 windows were replaced. I am uncertain if the RBA price of $1,346 per window (at least 2013 price) is worth it, although there is a sale of buy 1 get 40% off a second. I doubt the energy saver tax deduction for windows will continue.

    1. I have compared RenewalBy Anderson with Anderson 100 series, which are similar, but not exactly the same. $327 at home depot excluding installation, vs about $1,600 from RBA. That comes up to about $1,200 for installation once you calculate in the extra materials. 1 man and a kid can do the install in about 3 to 4 hours. $300 to $400 per hr is pretty steep, but it is no different than taking your car in for repairs. Buyer beware.

  17. I am a customer who has some experience with replacement Anderson French doors and will have to begin replacing the many aluminum windows in our house that have begun to fail.

    I came to this website because I was interested in a discussion of the comparative strengths and weaknesses of different windows and, instead, found a lengthy blog about Renewal by Anderson products and sales tactics. I was a bit annoyed that one poster characterized budget-conscious buyers as “bottom feeders” which is disrespectful. Buyers who have a limited budget are as concerned with buying the best product for their money as those who have an unlimited budget.

    Customers who do their research and due diligence will spend the time and energy to shop for the window/door type and price point they want and can afford. Having lived with builder installed vinyl and aluminum windows, we are ready for something nicer; but we do, indeed, have a budget. I’m no fan of composition type materials but that is a matter of taste and expectation for a product. Anderson wood doors are beautiful and built well, although we have had some minor problems with set screws falling out of handles. Anderson also doesn’t include factory finishing on all of their products, leaving that to the customer with expectations that the customer will finish the wood to Anderson’s specifications within 14 days of the installation in order to maintain the warranty on the product. That has been a huge surprise.

    Considering the cost of these products (materials and installation), one would expect the company to finish all wood doors and windows so that they meet factory specifications and stand by their product. I mention this because even a company like Anderson doesn’t always do the right thing.

    I understand that misinformation runs rampant on the internet, as well as being passed along by overzealous sales persons. I recommend that careful buyers research all sources, talk to people who have had the product installed (and have lived with it for a while since problems don’t always appear soon after), and weigh the pros and cons. Find a good installer.

    No product is perfect and nearly all require the buyer to make some kind of allowance or compromise; these are huge investments and buyers want the best value for their dollar regardless of the price. In spite of the shortcomings, Anderson still offers the most variety of materials, finishes, and styles at a reasonable price.

    Now, can anyone talk about the Anderson E-Series products? I understand that it used to be Eagle widows and doors and have heard “horror stories” from salesmen and installers about this product line. Has Anderson improved this or not? We like the wood options that the E-Series offers but we don’t want to compromise on quality.

    1. Thanks for writing a very reasonable response. I have an Andersen wood sliding door that came with my house. I don’t know how much it cost as the previous owner bought it, but I’ll say it’s very nice.

      The Renewal by Andersen salespeople (including the ones who have posted here) can have a reputation for being a little aggressive.

    2. I used to use Eagle Windows exclusively. Never had a problem except that one time they changed some specs after I ordered and before I received the product and I had to make rough opening adjustments.

      The only other problem I had was that Masco (the previous owners of Eagle) had chosen to distribute through a large garage door sales company and the staff knew nothing about windows.

      Installers often have problems installing good windows, because they rarely read the instructions. Many may not have that capability at all. I have seen people with “20 years experience” screw up even the most basic window installations. These people really have 2 weeks experience 520 times.

      As for vinyl, I would consider vinyl in a workshop or basement remodel, but that is about it. Most are garbage, though the higher end ones keep getting better, but they do warp, deteriorate from UV rays, and crack in severe hail or in situations where Fibrex, fiberglass, and aluminum clad windows will not be damaged. To evaluate the strength, ask to see the results of the IZOD impact tests. This is a standard test done to all plastics and most composites.

      1. Hi Kevin, thanks for chiming in. I just don’t think it’s true that nice vinyl windows have any issues at all with warping or hail. We have customers in Florida and Houston with no issues at all. If the window is installed correctly it will hold up for a very long time, even in harsh conditions.

        It is true that early vinyl windows weren’t as durable, but that’s an issue that has been solved for many years.

  18. Show me no labor costs but show me outrageous cost of glass
    do your homework before you go with renewable by Anderson might be shocking when you get the bill. Spoke with a representative in Omaha what a Jerk.

  19. Let’s be honest why you don’t like Renewal by Andersen. You sell windows for Window Universe. You cannot sell the Renewal line of Andersen so you obviously don’t like them. Your site is a complete scam. You are unethical in your tactics and just trying to trick people into buying something you sell.

    1. Thanks for taking the time to write Mark. I try to be as objective as I can. I’ve said that Renewal by Andersen windows are pretty. What I don’t like are the sales tactics that I’ve heard about from several customers and the short warranty on the Fibrex frames. You can read some of the comments from other readers on this page to get an idea of what I mean. There are many options for great windows out there, folks can certainly pick anything they’d like.

      One could say the same thing about your bias. If you work for a Renewal by Andersen dealer then you can only sell those products. You have to say they’re great because you can’t sell anything else.

      You guys are still selling the private label Provia doors right? I had a customer tell me they were something different which was news to me. I think they were probably misinformed, but you can probably confirm for us.

      1. So happy I found your site. I got two quotes today to replace 4 bedroom windows in a 50-year-old tri-level home. The first contractor quoted for high-end vinyl windows at about $700/window (with new interior moldings) and a life-time warranty. Then the Anderson Renewal guy showed up and gave me every single one of the pitches mentioned in the various posts here. He was not unpleasantly aggressive, but he did offer a special discount if I signed immediately. Even with the discounts he offered, however, the bill for the 4 windows came to $6500. My husband and I were totally torn trying to come to a decision — worried that the vinyl would be unreliable — and were seriously thinking of going with the Renewal installation. After reading the many comments here, I feel like I’ve just been saved from walking off a financial cliff. Thank you for providing this informative site.

  20. Talk about irony, an RBA representative accusing someone else of sales tricks and suspect ethics. I agree with Window Dog, it is a nice looking window, and from what I gather not half bad. As previously mentioned, the aggressive sales, propensity for giving misinformation about vinyl windows, poor warranty, and generally high price are what turn most people off.

    1. So first off I’m a canvaser for Remewal by Anderson and how dare you window dog sit here and write lies! Vinyl windows do indeed warp which is caused from the son which leads to seal failure. Do you know what that leads to? Here I’ll tell you, that means that the argon gas that’s in between the glass has been released and that’s what keeps your windows energy efficient so when that’s gone this causes drafts and condensation on a window during a rain shower.
      Condensation on windows is an unwanted problem and it can and will cause dampness, mold, health issues, wood rot, corrosion, weakening of mortar and masonry walls, and this means not only a larger energy bill but it also means you can whined up paying more to fix not just plastic Windows (vinyl windows) but also fixing the walls outside your house. I know this for a fact! I see it everyday and the sad thing is window dog your telling people that plastic windows are just as good as our Renewal by Anderson fibrex windows. Dude get a grip just because you can’t afford them doesn’t mean you should be bashing them. Also we have amazing promotions to make our windows affordable and who says get them all done at once? Your so stupid and lame!

      1. I believe that your boss told you that and you believe her. Unfortunately that doesn’t make any of your comments true. If you were legitimately offering a great value to customers you wouldn’t need to resort to misinformation and name calling to get people to buy your products.

        I have Andersen casement windows and a sliding door in my house (came with the house) and they’re very nice. I think Andersen is a fine company with a great history. You should probably check with the marketing department before you post too much more. You’re not helping their efforts.

  21. Good website. My wife and I are beginning the process of replacement window shopping and all postings have been helpful. Thank you very much. We are replacing 38 year old Andersen vinly clad wood casement windows which have given us good service over the years. But due to numerous glass, wood rot and window hardware failures over the last 5 years, we must replace the windows. We have already shopped for vinyl replacement windows and had one in home estimate. The vinyl windows we have shopped all seem to be comparable in quality and price. What I have found is that a quality installation is the key to satisfaction. I have seen some vinyl window installations that appear to be holding up very well over time. We would not hesitate to install them in our home. I was very curious about the fibrex material that RBA touts as superior. I am trying to set up an appointment with our local RBA franchise but have yet to receive a return call. Before I have a salesperson come to my home I will always visit a showroom to touch and feel the product. Based on what I have read here it will be interesting to see if I will be invited to their showroom since their website says that is by appointment only. Thanks for all of the very useful information.

    1. Hi Gary
      Be careful on thinking all vinyl windows have the same quality. They range from really great Windows to really horrible windows. In many cases the best way to do a window it is not a replacement , but a new construction installation from the outside. I have used many kinds of windows for moderate-priced really nice window my go-to has been Harvey.

  22. Thank you for your very informative website – I met with an Rba rep last night and was shocked at the price and how long it took them to come up with an actual price! ($1621.50 each – then in order “to seal the deal tonight” they added a “free” window to make the final price $1390 each) I just want people to know this before spending 3 hours with the rep.

  23. Dan H. arrived at our home this morning at scheduled time to swap out two damaged screens & to do some “pick-up” work on the interior moulding as some nail heads were not flush with the trim. Very personable & professional! Kudos!

  24. These F’ers are selling a $229 window for only $1600 if you buy tonight! Bet u want a know how I know? Seen the bills and the margins are 300 percent. You may make it back on heating and cooling but still very expensive.

    That being said when canvassing I see tons of homeowners with nothing but Terrible plastic Windows, vinyl is just another name for plastic. And none have been the renewal window but I think only available last 15 years or so.

    Hey if your rich buy them. I am sure the owners could use another million.

  25. Thanks for the input, we just had a RBA rep and all the above tactics were applied, in addition of how all other installers will just take a tool and crunch old frame causing damage to our siding and just cover up afterwards, we are in the PNW so not alot of extreme temps, but for 21 windows was quoted 75k, but with discounts 51k so 2.4k per opening. Was a bit taken aback at the cost.
    He was in the house for 2.5 hours and refused to give us an itemized quote, just a quote w/ 2 years no interest, or other financial options.
    The search continues.

  26. I’d rather have a limited warranty by a company that has been around over 100 years than a lifetime warranty from a company that changes it name every ten years to avoid liability.

    1. That’s a great point. I do always recommend looking for well established manufacturers. We see some of the unfortunate stories about smaller manufacturers on the site.

  27. I suggest you look at ALL of the exclusions in vinyl/wood window warranties , compare it to RBA’s and see the difference! One of the biggest mistakes people make while shopping for Windows is not reading warranty disclaimers. I’m sure there are a lot of satisfied customers with all of these products. I feel the lifetime warranties are misleading because of all of the exclusions which usually start with installation. Renewal by Andersen is the replacement division of the original Andersen entity. The warranty covers Install,glass,frame,parts,labor. As far as sales pitch! I’m sure everybody has had a bad experience with unprofessional salespeople no matter what company! It’s all about the customers needs and goals. People should keep shopping until they find a professional salesperson!

  28. I had a RBA rep come by had to give up at least 90 mins of my Saturday because it was required both me and my wife be here. Very likable guy seamed very knowable. But like everyone has said, he did bash the look the quality and the design of vinyl and fiberglass windows. He had us convinced that there was no other options anything else we would be wasting our money and be call him in 5 years to replace another vendor. Now he did not bash a brand had he done that I would of called him out. So after nearly 4 hours my pregnant wife needed to eat so we ended up offering him lunch. Like I said I was a likable guy. We ended up winding it down close to 6 hours late. I really wanted to get more info from other dealers but he kinda made me feel like I would be dumb to do so. We ended up getting a special financing deal and moving forward with the sale. As soon as he left I felt like I had been taken advantage of. I called Pella had them come out and she made it right making sure we were not fooled by the sales gimmicks of RBA showed her samples and did explain how the contractor made windows that are put in in some new construction and even some replacement windows that are out there can be bad like the RBA guy said. But you can’t group all vinyl windows together.
    With Pella we are able to do 4 more window for the same price and not only that but Pella is going to tear out the whole nose sill and brick molding around the window and replace it. RBA was only replacing a partial nose sill where it was bad rott.
    The whole reason we wanted to get windows was due to the wood rot. That and the windows are 25years old and drafty.
    We are going to cancel the order with RBA and may get more bids and see other products.

  29. We just sat through a 3 hours presentation of the Renewal by Anderson. We are looking to replace about 18 window and 4 siding glass doors. I have to admit that I do love the Fibrex window and they are very “pretty” Plus they seem very well made…. But then I was sent over the cliff with the shock when the prices started rolling out. They totally lost me when he started with the “the price is only good today crap” I cant stand that!!!!! Why pressure someone into a deal when they are obviously fixing to spend ALOT of money and want to make a educated decision? Even though I do think their product is great… We said no. Is there other options out there that offer a quality window such a the Fibrex window? And what gets me… Is if there product is so good, why the aggressive sales pitch? Let the window sale themselves if I buy today, next week, or next month? We were not ready to get started on our project right away and were getting prices… I wasn’t ready to make the decision right away. Bottom line…. I think they are hurting themselves by the pressure sales.

    1. You’re asking the right questions. If they were really confident that the products compared well with the competition and the pricing represented a good value there would be no reason to try to get you to sign up right this second. When in your life have you spent $20 to $30k in just a couple hours without considering your options? Why would you do it for windows? In my mind a company that operates that way is telling you that they know they have a bad value. They know as soon as you have a minute to explore the options you won’t be calling them back. It’s a really old fashioned way to do business.

      Check with Angie’s List to see who else is offering wood windows in your area. You can probably find a product with a better warranty at a better price.

  30. We just had Renewal by Andersen come to give us a quote. The guy was here about an hour and a half. He didn’t pressure us at all and didn’t even give us the quote today. He said he would email it tomorrow and it would be detailed line by line. He also let us know that the warranty is now 20 years for the frame (as of May 1st). Install is 5 years. We’ll have to see what the quote looks like, but just wanted to share that different franchises probably operate a little differently as far as sales tactics.

    1. I’m sure there are great people in every business. I sold used cars in college, was pretty good at it, and I’m a friendly guy. They must have some friendly people too. Here’s the relevant section of the Renewal by Andersen warranty straight from their website. I just pulled this today, May 6th. They have 20 year coverage on their insulated glass (other manufacturers do lifetime on this too), but the section on the fibrex frames and sashes still says 10 years. Their site also still shows 2 year warranty on installation. Did they give you a copy of the warranty or just make a promise? If they gave you a copy please send it over and I’ll happily post it and update any info.

      Here’s the warranty from their site:

      1. Nothing in writing yet. He said they are still updating their materials. If I decide to go with them, I would definitely require it in writing before purchasing. He seemed genuine in saying they upped the warranty, but who knows.

        1. It may be true, just seems strange they haven’t updated their site. If there is something new we always like to know about it. If anyone finds a copy of a real warranty feel free to send over.

          1. They emailed me the updated warranty and it looks like they’ve also updated the website:

          2. It looks like they have, we’ll update some of the content. That’s a good move, maybe we helped out!

  31. I have no interest other than telling you my story.
    I have about 45 Andersen windows in my 5,000sq foot Victorian. I was a contractor over ten years ago and gutted my mini NYC mansion. I had installed New Construction Andersen, Andersen Replacement Wood wrights Casements, Double Hung and Plastic Home depot windows in my basement for Time constraint reasons.

    Fast forward 10 years, My Andersen’s ALL are performing the same as the day I installed them. My plastic basement windows FAILED almost immediately within 2 years. Now that I can’t do physical labor (I’m older) I hate the fact that I have to repeat this job again.

    I paid about 400k in improvements in a 2 million home and knew Andersen was the best. Still No Argument after Ten Years.

    In Short, I cut corners in my basement just because I could and now I’m sorry. Prices of Andersen is now higher. Yes they are very heavy windows and you better bring someone to help you or be young or Pay Andersen Renewal Installers. Oh yeah, anything that comes in plastic RUN you’ll be sorry and it looks cheap… I see my short cut reminder everyday which negates all the expensive stuff I did. Just BUY Andersen windows and pay up. Don’t be a cheap lazy bastard it will be with you like a bad tattoo I know.

    1. You’re absolutely right that cheap windows will give you bad results. Don’t paint all vinyl windows with such a broad brush. We just installed beautiful windows in the home of a foreign ambassador in Washington DC. Easily a multi-million dollar home that is frequently used for entertaining. There are nice vinyl windows, but you won’t find them at Home Depot.

  32. Wondering what you thought about QUALITY of RBA Fibrex and Pella higher end Fiberglass windows. We’ve priced out both and are aware of the sales pitches and pricing differences.
    We are interested in the quality of the window and any known benefits of one or the other. Thanks in advance.

    1. I’m not aware of any quality differences between the 2. Maybe someone else will chime in. I tend to recommend real wood windows with a clad exterior over the fake wood windows of either a composite or fiberglass. With real wood you can also get a 20 year warranty on the frames and then you have the real thing instead of an imitation.

      If you want one of those 2, I would put them in the same boat as far as quality. Maybe someone else will chime in with another opinion.

  33. I still dont understand why anyone would go rba over 400 series. 400’s are better quality and quotes are cheaper than rba. I really think andersen is doing long term damage being associated with the rba sale tactics.

    1. I agree. They could change their tactics, sell a ton of windows and better maintain their reputation. It’s strange to me that they don’t do that.

  34. Greg and Adam were very professional, friendly and clean during the course of the day of installing our Andersen windows on 27 May 2016.

  35. My two-story house turns 50 years old this year (built in 1966). It’s in what I consider a fairly harsh midwest environment – temperatures range from -10 to 110 annually, and it’s not unusual to have 30mph steady winds. We had debated replacing the windows for several years since the originals are single-pane and were built on-site by the carpenters. A previous owner added high-quality storm windows about 40 years ago so the original wood frames haven’t had a lot of direct weather exposure.

    After reading sites like this, we’ve decided to keep the original single-glazed windows and just go through and re-putty any loose glazing. We had an energy efficiency team out a couple of years back and they were amazed at how tight the original windows were (around the frame gaps was leaky due to no insulation but the windows themselves were as good as anything he’d seen).

    The bottom line is that I can spend maybe $1000 in high-quality materials and paint, and with a fair chunk of my spare time over a summer (no big deal) bring these old wood windows back to new condition that have a PROVEN 50 YEAR FIELD HISTORY of: no glass breakage, no condensation (due to the large unsealed buffer gap between the window and the storm window) and no warping (old growth forest for the frames). All the original hardware works and is still attached with the original screws. Every single window operates smoothly and locks flawlessly. There are no adjustments and none are needed. There are no double-pane seals to break. The only rot in 50 years is some of the brick molding around the outside, which I will also replace (with a PVC product).

    Old school doesn’t mean bad. It doesn’t even mean inefficient. We’ve priced new windows, and even with me doing the installation the realistic payback period on a mid-range vinyl product is 20-30 years, and it sounds like many of them won’t make it that long.

    I’m only bringing this up because for some people, replacement may not even make sense. Certainly at RBA’s inflated prices you will probably never recoup the cost from energy savings unless you currently have gaping holes. I ask potential window dealers for 50-year transferable warranties to match what I have and they look at me like I’m nuts.

    I’d rather live in a newer house. The energy costs of this one are pretty high. However, I can throw that $20k that other people are spending on windows into a whole-house insulation package and realistically cut the energy use in half, something new windows will never do. Examine all your options first, don’t be swayed by the hard sales tactics (we’ve sat through our share of them), and don’t assume that what you eventually buy is going to be better than what you already have 10 years from now. 🙂

    1. Old windows do have a lot of character. It’s great that you’re taking the time to keep them in such good shape.

  36. This has been a very informative website. I had a presentation a couple days ago by a knowledgeable and personable RBA salesperson. Yes, he did try to close the deal that night with special offers, but basically told him that I needed to do some comparison shopping before committing to an expense that high. Granted this was only for a eight foot picture window with sliders. The price was around $6200 with all the discounts.

    My wife and I do want to get a high quality window for what is the largest glass area in the house. Even if the RBA window lived up to its reputation, we don’t have the money available to pay extra for an ultra-premium window. What would a step down be from an Andersen RBA: a high quality wood clad window by Andersen or Pella?

    1. For example, we use Jeld Wen and Whether Shield for wood windows in our stores with good results. Might be worth a look.

  37. Hi, TheWindowDog,

    Many thanks for your review of Andersen. I was sure I was having some sort of weird LSD flashback this a.m. when an Andersen rep showed up at my house and was rude from start to finish. (I ended up throwing him out of the house.) I am glad to see that I may not have been not as crazed as I thought I was.

    The rep began his sales call by hinting that his windows were too good for the likes of me, peasant that I am. And things went *down* from there.

    So, thanks again for your original review. Wish I’d read it before I called them for an appointment.

  38. Let me start with one of my favorite quotes, “Don’t believe everything you read on the internet.” – Abraham Lincoln

    I read over half-way through this site and found a couple posts that hit home.

    I had 12 windows quoted by Renewal by Anderson. Just over $53,000. Granted, 2 of them are 10 feet wide by 5 feet high, bigger than average. My 2×5 window she said was $3200 to replace. Quotes for the 12 windows via Cascade and Atrium, for ALL windows were under $2k. Granted that is without installation.

    So, 5 windows from RBA? $17 or $19K, 122 months at $178 a month. 7.9% financing.

    Check a place in town – take out the little window RBA said would be $3200. Fiberglass Milgard Essence series windows, $4300.

    Another contractor, same 5 windows as RBA – $5090. 11. HIS installation? $125 per window, $200 apiece for the big windows. This contractor has over 7 years experience, has worked with 4 or 5 window makers and knew his stuff. (I based what he said to the other sales people I spoke with.) He also inspected and suggested NOT replacing other windows that simply didn’t need to be replaced. He showed me the stamp that proved the glass had been replaced on most of the current windows in my house. He also said I don’t NEED to replace any windows. Weather efficiency gain would be noticeable, yes. I want to do it as a preventive measure, and home improvement.

    I sense this is an “Everybody against RBA Window” comparison. Much like Car and Driver used to compare everything to BMW. Sure, RBA is great. So is my current car – NOT a BMW. I could by a BMW, but financially it’d be a poor decision.

    As another contractor put it, ‘Are Anderson windows and frames better than everybody else? Yeah. Is it worth it? I don’t thinks so.’

    Do I WISH I could afford RBA? YES! It’s a bit of a stretch, so I opted out. I’ll keep my fingers crossed, like the rest of us, that our not top-shelf windows will suffice for years and years to come.

    And yes, the sales person immediately started to bash a vinyl window in my house. It wasn’t closed all the way, and she was almost disappointed when she closed it – perfectly. She tried to wiggle it, but it hardly moved.

    1. Thanks for sharing your experience. I don’t think Renewal windows are better than anything else, but they are nice. There are other nice windows too. Love that quote from honest abe!

  39. I am starting a home scam blog warning homeowners of unscrupulous companies like RBA. Came across this great blog and decided this product, will be the feature of my very first issue.

    After doing my own due diligence I have exciting news to share with readers of your blog.

    Firstly if you really like these windows you can actually buy them for much, much, much less than being offered by “Your” salesperson. What you say? Tell me how? I will in a moment.

    Secondly, I have uncovered that Renewal by Andersen corporate has issued an inspection of all windows “for free” due to defects in the glass. Do you know what that is called? Tell you shortly.

    Lastly do your homework no matter which window you buy, but especially with this one as I have spoken to many owners of these windows and the complaints keep coming. And I am not talking about sales tactics but rather satisfaction with the product. Hint… Bulky materials and loss of glass especially with one model of window. See below.

    Ok let’s get started. After reading this blog about RBA I did my own investigative research including but not limited to calling for an estimate, calling for a job interview to sell these puppies, asking my neighbors if they own any and several other sneaky things to get to the bottom of this.

    What did I find?
    The estimate price was indeed insane, crazy over the top and some thing in the order of $33,000.00 for 13 window one of which is a small bay in my kitchen ( which I was told was over 12k)
    The position sounded like a dream job. Stay at home all day working a easy schedule 1,2,3 preset appointments a day and make 150k a year. And that was if I had 0 experience! More seasoned reps pull in 400k and they take a lavish company trip if they sell over 1 million a year something almost every rep does. And the commission structure is huge and based on your success rate i.e. closing rate. ( at this place batting 20 percent is considered ok and 25 percent makes you a bundle.)
    After asking my neighbors if they had any I found 4 of 30 that did. And they all loved the window with the exception of several things. One was that there seems to be a “Factory recall” as you can guess after paying 3 times the going rate for small casements and gliders this didn’t sit well. But at least the company was proactive and is fixing the frost ( mind you that the homeowner wasn’t even aware of) for free. The biggest complaint the owners had wasn’t the price but rather the loss of glass. That’s right a window which is mostly glass had far less than desired. Like 3″ on each side! Crazy right? But true! And I know for sure as the homeowners showed me several more that they would have liked to do but couldn’t because THE PRICE WAS TOO HIGH! So apparently these good customers were willing to pay more for the advanced technology, the one stop shop feature, the great written warranty but hated that their 26″ x 60″ casement with 20″ of glass side to side became 14″ of glass. They were UGLY! And it was because they didn’t get full frame window but replacement.

    And as I promised I can get you a deal on these if you want but you’ll have to stand for the entire Brooklyn bridge show to qualify. So how can you get another 20 percent off the price? Drummmmm Rolllllllll Pleaseeeeee! Don’t buy. Huh? Say what? That’s correct. If and when you have 3-6 hrs to kill be nice, offer water, snacks and make the sale man who is playing you for a sucker think your being his best friend. Then politely ask for his card and explain how you have a uncle who you need to talk to about major projects like this ( even though it’s not really major it’s just windows not rocket science) and you’ll call him in the am. And when he leaves just call the company and speak with someone who is in charge. When you do ask them what is really the best so they can do. That’s it! Simple as 1,2,3,4,5….. They will immediately tell you they will give you the salespersons “COMMISSION!” Which in most cases is 12 percent- how else do you think they earn mid 6 figures? So my 33k estimate (which was really much higher before promotions )came down to 26k.

    And although I still didn’t buy I did learn an awful lot. And much of the blabber above is true including that they are beautiful ( as long as your not buying a casement that isn’t a full frame) sturdy, heat lamp resistant effective ( I get it but do we truly need that in my Long Island home it never gets that hot) titianium glazed window but they are way out of my league.

    Once I calculated the cost of ownership the pros and cons, I realized the only ones who benefit here are the greedy corporate executive who dreamed up all of this.

    I guess this is why Andesen disavows this entity by calling it something else. ( doubt it just buy them and you see these are diva RBA but company is something else, can you say franchises?) Then when the consumers get wind they still have their core business to lean on.

    Enjoy!

  40. Had an RBA guy over tonight. Not pushy, very pleasant. Yes, I got the “oh its 41k, but with all the discounts comes to 28k, WHAT A DEAL” (16 windows). The guy admitted that they always work that way and to just ignore the top of the page number.

    That is a lot of money, man. I’m going to go to my local lumber yard that does Andersen windows and try to get a quote on the 400 series. I suspect like everyone else it will come in cheaper, but i just dont get it. And I can’t even speculate as to how/why it is this way (RBA costing more than base Andersen for seemingly lower quality stuff). Any theories there?
    This is like Toyota selling Lexus at the dealerships for 50k, but then having a mobile sales force that goes to your house and sells you a Corolla for 80k. I suppose it works for them because of the convenience it provides?

    I will say a few years ago I had a few windows put in with a contractor I got off of angies list – that install experience was poor. Windows are OK so far, Oxbow windows or something like that. So if RBA consistently does a textbook install, there is some value in that. But not 10k’s worth (or whatever the delta ends up being).

  41. Wow, just wow RBA rep was at our house last night on Long Island, NY. 12 windows (1 is a picture window with 2 side double hung, 1 bathroom window, 3 (3442 standard Anderson size) 5 (3042 standard Anderson size) Suggested retail price $38,096 after promo’s and if we “signed” that night $29,144. I have been replacing the windows myself with Anderson 400’s I know the cost. I have 12 windows left to replace and was going to let someone else do it. I know these windows are only $450 (picture window is more), I can’t see paying $2428.66 a window. The rep told me the Low E is better on these windows that the 400 series but doing my research it shows they are the same or only a difference of .01. I’m glad we were still waiting for the home energy audit and that our home equity loan was not finalized, it gave us a reason to not sign.

  42. Windowdog. I appreciate your comment. I just had a quote. 15 average size Windows (renewal by Anderson) cheapest version cheapest color $49k but if signed today $37k.

    Live on Long Island. Vinyl Windows are ok, so far no issues. Replaced 2 years ago after Sandy.

    Does sound steep price. Of course I didn’t sign I said I need to consider. After reading windowdog initial post I am reluctant to go ahead. Btw I know someone that used contractor/roofer on Angies List. He took the deposit and disappeared. I believed Angies list removed him.

  43. I’m a former construction worker, now semi-retired real estate investor and property manager. How RBA stays in business is beyond me. There’s a sucker born every minute. I haven’t found their products to be any better functionally than their competition and yet their prices are outrageous. What turns me off the most is their high pressure sales. A additional discount if you commit at the time of the estimate. I’ll tell you why… because if you shop around, do your research, and get multiple competing bids they know you’re much more likely to choose someone else. It doesn’t end there. Twice I’ve had RBA reps get on the phone with other window companies pretending to be customers and try to make them look bad as part of their sales pitch. In fact the last guy was such a jerk that when he left I immediately called one of the companies he harassed, had them come give me a bid, and gave them a contract.

  44. My wife signed us up for an in home estimate by RBA at the local hardware store to replace a patio door. The rep’s pitch was low key but misinformation and tactics were as described here. She wanted to replace a bedroom window as well. Total cost for patio door and window with “discounts” was $12,000. I was shocked. She was gullible. Disgusted, I left the room . While I was gone she signed us up for the patio door for $8500 and gave the guy a 50% deposit. When I asked about how much time we had to change our mind he said 72 hours. When I read the agreement it said 5 days. Liar, liar. I am canceling ASAP and going shopping with at least 3 other companies.

  45. I watched the long boring commercial they have over and over. What I think is funny is how they say they have dumpsters full of those horrible vinyl windows. Guess what, MANY of those horrible windows were made by guess who…yep..Anderson. That was their line of products fro years. I know, i sold their triple pane windows over 20 years ago for a few years. I just think it is funny pooping on your own product 🙂 Also, windows that are 7 years old should be replaced? Not a problem, here is another 10K to swap them out, hopefully I will get these home improvement loans paid off someday 🙂

    1. Ha, you’re right about that. They still make a whole ton of vinyl windows under the SliverLine brand.

  46. You obviously haven’t looked at the latest warranty for renewal. It is 20 years on glass and fibrex. (Frames) most companies only offer 10 years on frames. The 7 year thing is the life expectancy of the vinyl product, hence why you see adds like double and triple life time warranties. It is never about as long as you own your home. As for price points, its about doing cost of doing business in a market. Do actually believe someone who lives in DC is going to pay the same price of some one who lives in “po dunk ” USA…. ..please.

    You are telling people false information that just simply isn’t true, do your research before you open your mouth. Especially if you clearly don’t know your subject matter “window dog” you sound more like a disgruntled x employee more than a subject matter expert.

    Before you slam vinyl or any other product, understand there are multiple products for every type of customer…
    Builders use vinyl..why low cost and higher profit margin.. The only have to warranty a house for one year.

    Home owners usually use vinyl..why low cost and either can’t afford a better product or don’t care because they are selling..

    You think Anderson is the only one that sells vinyl.. What about pella ? Window world, champion, simonton… Etc the list includes thousands….

    You going to slam fiberglass as well? Wood ,wood clad, let’s talk about the top 3 companies in the industry… Let’s see what and how much you know… You are not unbiased, you have an ax to grind… So why don’t you just say what your issue is? Did they fire you?… Sounds like it.

    In biased places I would highly recommend for information.
    Consumer reports,
    Department of energy
    Cost vs value report remold lets magazine.
    BBB
    NFC.org… National finest ration rating counsel

    Before you start bashing companies, maybe you should do your research.

    Every company out there has flaws, it’s up to the consumer to choose the best product for their situation… Vinyl is plastic after all and melts and changes shape in high heat…. Wait… We only live in Texas…

    And warranties… It’s the life expectancy of the product… Never as long as you own the home…. Read the exclusions… And if it is, the company won’t be under the same name in 7 years…. Now there are some companies that do things right, but do you really think a window that is purchased for less than 500 bucks is going to have any kind of warranty in 10 years… It will be some kind of exclusion…

    READ THE FINE PRINT>>>>>>

    NOW ANYONE WANTING TO GET THE TRUTH.. LEAVE A REPLY AND I PROMISE YOU I WILL RESPOND.

    And all. The reason frames on vinyl product are larger, and you lose visible glass is simple, it has to be thicker to support the glass weight because it softens!!! Changes shape… It has to be!!!! If it’s not it would cause even more seal failure….

    1. Hi Jeff, thanks for taking the time to write. You should read though the comments to get a better feel for the discussion that’s been going on. Renewal did very recently change their warranty, possibly due to our recommendation, and we’ll be updating the page in the next round of updates.

      You guys continue to be pretty misinformed about vinyl windows. I assume you’re repeating what you’ve been told without checking for yourself and that’s not your fault. It’s easy to trust people.

      When you see double and triple lifetime warranties on vinyl windows they mean they’re transferable once or twice for another lifetime warranty for the next owner. How many times is the Renewal warranty transferable and is it more limited after it’s transferred? It’s not bad if it is, I’m jus curious.

      I wonder why you’re so fired up? You’re right that vinyl windows aren’t for everyone, but if you’re going around telling people they’re going to fall out of the house in 7 years you’re basing your pitch on a lie.

      If you’re offering a great value you can sell your product without bashing the competitor. I’m glad Renewal expanded their warranty. It’s much better for the customer. You can still get real wood windows from Jeld-Wen with lifetime warranties on the frames, but 20 years from Renewal is better than the 10 years that they used to offer. Progress.

  47. So, after reading this thread, I feel compelled to mention my recent experience (price quote and basic measurement of 13 casement windows, 1 picture window, 2 bay windows, and a sliding door.) The sales guy came out, on time, was pleasant and dealt great with our two screaming young ones. I honestly can’t say a bad thing about anything other than the price. We were quoted $63,xxx.xx, for the above mentioned items. Now granted, the two bay windows are big- roughly 75×84. However, they quoted $13,xxx per bay window, and $4,900 for the door. Now, that breaks down to roughly $2,300/ window for the remaining windows. Holy hell that’s big money.

    Seriously, what brand of casement window can’t you buy for within that price point?

    On top of that, the sliding door was a Perma Sheild door, standard size. The same exact door purchased and installed via Home Depot was quoted at $2100 after tax.

    1. Right, so if you could buy that project from another company for $20k just imagine the vacation you could take with your $40k savings! There are many options out there.

  48. Please do NOT go with renewal by Andersen. We fell for the sales pitch and 8,000.00 later we are still waiting on the correct kitchen window to be put in. We ordered the first of March, it’s now the end of July and all we get is excuses. They brought the wrong size initially and supposedly reordered ( express !) the correct size. 8 weeks later I get another phone call saying the wrong size came in again. Here we go again, express reordering my kitchen window the third time !!!
    They did get the other Windows done correctly, however after reading the reviews I’m sure there will be issues down the road and I have no confidence in this company that anything will be resolved.
    BTW. My neighbor is still waiting on a replacement window that they cracked while installing, it’s been a year and a half now !!!!!
    I sure wish I knew all of this in the beginning. Maybe I can save others from this company and their lies and lack of customer service.

  49. After reading every post on this site I have concluded that RBA is the way to go for the following reasons. Fibrex material is far superior over vinyl to maintain the argon gas seal. Fibrex is far superior over wood for maintenance. The 20 year warranty surpasses the “Lifetime” warranty others claim (which is legally defined as 7 years in New York State for vinyl windows). The installation process from Anderson allows me to sleep well knowing the job will be done correctly under warranty and will not exceed the quoted price for “unforeseen circumstances” once the job is started. Granted the 20 double hung windows costing $33.5K, averaging 36″ X 65″ in size is more than any car I have ever purchased, it is worth the cost of knowing it will be installed correct with superior product. I have had enough problems with vinyl windows losing their gas seal and literally falling apart in previous houses I have owned that I am willing to pay a premium price for peace of mind in the house I just moved into.

    1. That’s the biggest spam post I’ve seen all day. Do you have anything to support the notion that a lifetime warranty is only 7 years in New York state? I think that is completely inaccurate and deliberately misleading, but if you have something to back it up I’d be interested in seeing it.

      Seems that if you had a good value you wouldn’t have to mislead people. Send over a reference and if I’m wrong I’ll update this.

  50. WOW Windowdog… Such a SHARP tone… I received the warranty information from a 9/30/15 posting on this sight. Interesting that your comment back to that person was “glad to have more industry folks on the site. Can you send a link to the UCC code? I’ve heard that claim for years, but I’ve never seen any documentation.”
    If the warranty comment (from your sight) is the only issue you have of my post it’s all good. By the way, I have no affiliation with the window industry let alone with RBA so your SPAM comment is without merit and offensive to someone trying to simply supplement your sight.

    1. Ha, well it’s been a busy day. I was referencing that claim back in 2015 saying it had no merit as far as I was aware and you were repeating it like it was true. In fact, several claims in your comment were inaccurate. If you’re about to spend a lot of money based on that info you may want to do a little more research. I’ll be happy to help out if you really believe all of that.

  51. There is a lot of bashing of Andersen’s windows. They cost more than others but they are better. You can debate if on a job by job basis and given your particular situation they are worth it to you. But I do not hear horror stories on Andersen the way I hear with vinyl.

    Vinyl windows are essentialy low end and habe both appearance as well as performance issues. You will not often see them in the finer homes unless cost was an overwhelming concern.

    The Andersen 450 is an economical window with a good reputation. There are others that are better and yes more expensive.

    RBA is generally pricy but the generally have a good reputation and there is not a whole lot wrong with them as would be with vinyl.

    1. I completely agree that Andersen makes some nice windows. Never intended to say anything else. The push back you see about Renewal is usually focused on the sales tactics. Vinyl isn’t necessarily low end and nice vinyl windows perform better than wood or composite windows like Andersen. You buy wood or composite windows for the look and that’s not a bad reason to pay more for something.

      I think the sales tactics are pretty telling. If that salesperson or sales manager or franchise owner thought they were genuinely offering a great value they wouldn’t need to rely on those tactics. The fact that many of them do tells me that think that’s the only way they’ll be able to get anyone to buy them. Not a sign of strength.

  52. Its unfair to judge a company or its representatives by the stories of a few but if thats all you have to judge it on, I suppose its up to you as to whether or not you choose to judge off of opinions or seeing it yourself.

    I am a sales rep for RBA. I’ve been selling this product for slightly over 3 years. In any company with a sales platform like this, there will be rotten eggs sometimes. The same can be said for car salesmen, boat salesmen and the like. Im sorry if people got bad experiences by pushy salesmen but its the nature of any business that has a sales staff. That cannot be disputed.

    I cannot speak for any of these pushy salesmen but I can speak for me. More than 40% of the people I encounter buy these window systems from me. Not because I sit across from them and pressure them. Pressure doesnt sell, information, education and quality product sells. I am not there to force anyone into buying. I am there to educate people that a window isnt a window. In fact, windows are VERY different and the performance of the window is whats most important and the company that backs up their product is equally important. “Pretty” windows arent expensive because they are “pretty”. They are expensive because they are the best product on the market that is backed up by the best service on the market and the best warranty on the market. Any source that claims otherwise is uniformed and likely just attemting to appeal the masses for some other reason.

    Any person that claims to be a window expert cannot look someone in the face and claim that a vinyl window is just as good or better than one made of composite or wood. In fact thats a silly statement. Virgin vinyl or not, vinyl simply performs poorly under warm or hot conditions. A company can add all the steel and fortifiers that it wants to but plastic is plastic. Science is science and the expansion and contraction of vinyl is what causes seals to fail and your insulating glass to lose its gasses which results in condensation problems, chalking and most importantly causes your furnace to stay on all day long because the only thing that separates you from the outside are 2 – 1/4″ pieces of glass. Windows today have the technology to perform much much better than that.

    Vinyl companies go out of business because they cant honor the warranties that they offer in THEIR shifty sales techniques. Dont be fooled by vinyl, its a bad product. Vinyl windows were invented by Andersen back in the 50s. Can anyone tell me if there is a vinyl company that has been around since the 50s?

    Look, I know that it is difficult to afford a high priced item. There are certainly cheaper mousetraps than Renewal by Andersen products. You should know what is on the market though and be informed. I agree with a previous post where the guy addressed what he talks about when it comes to other products. I do the same thing. I inform my customers about what is on the market for them to buy, I aggressively attack other products and why shouldnt I? Should I not mention what Marvin and Pella say about their argon in their glass panes? Both companies do not warranty the amount of argon present inside their glass panes AFTER manufacture. Why wouldnt I point that out? Why do you think those 2 companies bury that information on page 6 of their warranties? A layperson wouldnt know that on their own. Dont I have a responsibility to show my customers that so that they can make an informed decision? Right after I do that, I show them Andersens warranty and that one shows that Andersen warrantys the gas, seals and glass for 20 years. You dont think thats important information for my customers? Forget about the fibrex, forget about the titanium oxide on the glass, the argon is THE most important part of a window and I want a window that is gonna perform so that the argon stays in it as long as possible.

    By the time my presentations are over, my people are now educated about windows and no longer think that a window is a window. I pressure no one. My product, my presentation and the fact that they trust me as the person that does know a thing or two about how a window is supposed to perform followed by a company that backs it up is what sells windows.

    If anyone is still reading this at this point, call your local RBA. Schedule and appointment, make sure you and your spouse are there for it. This is not a purchase of a furnace or boiler. Its a big investment and one that provides heavy resale benefits, energy efficiency and one that beautifys your home. Any realtor worth their salt will tell you that any Andersen house sells for more and faster than any other house with any other window. If after you know all the facts, you still think that these are sales gimmicks, then dont buy.

    1. I appreciate the more reasonable tone than many of your coworkers take. I still don’t buy the idea that you get more seal failures in a vinyl window. I think that’s completely made up. Do you have any data to support that idea? I believe it is a fact that the efficiency ratings for Renewal windows are worse than for nice vinyl windows. Do you disagree with that? If so what’s the best U-Facotr and air infiltration rate you can achieve?

      I do believe that it’s perfectly reasonable to pay more for something nice. A friend of mine jus paid $10k for a fancy oven. Does it bake cookies better than a $1k oven or a $500 oven? Who knows, it makes him happy and it looks great in his fancy house so why not buy it.

      I do think Renewal windows look nice. To say they perform better is not backed up by facts, at leas not any facts that I’ve ever seen. If you have any data I’d be happy to see it.

  53. over the past 40 years, I have used Andersen, Eagle (now part of Anderson) Marvin, and Weathershield windows. I like them all with the exception of when Andersen was doing a vinyl clad wrap on their windows. I happen to agree with what the RBA people say about Vinyl and vinyl is not a competitor, it is a material. In fact, Andersen, Marvin, Pella and Weathershield all either have vinyl lines or subsidiaries. The Andersen 200 series is vinyl. I dont like vinyl because it can warp, deteriorates from UV rays, cracks in severe hail or when something hits it when it is cold. It also expands and contracts far more than wood or fiberglass.
    I recently flipped a house which had Andersen windows installed in 1966. I had calculated in the cost of replacement because it appeared the seals were bad. Nope. Just hadnt been cleaned in 30+ years. Took me 3 times to finally get the crud off, and they were just fine.

  54. I am not a engineer. Although I have product knowledge, I am not the guy to talk to in terms of performamce statistics, nor will I drag this vine out boring people with scientific stats. If this stuff is this much of an interest for you, I would recommend that you join IGMA (Insulated Glass Manufacturers Alliance), formerly SIGMA (Sealed Insulated Glass Manufacturers Association). As a member, you are privy to these precise statistics. Beware because I think your opinion about vinyl may change.

    For the layperson, I seriously doubt they are interested in joining IGMA. That said, what should be important for a consumer is a company that has been around for many years, a company that makes a quality product and most importantly, a company that stands behind their product. Andersen warrantys their glass systems for 20 years because they know they will last at least that long. You are not in business for 113 years by slinging deception, you are not the #1 selling window in America, you do not have a BBB rating of A+ and youre not #1 in J.D. Power and Associates in customer satisfaction because you dont do what you say youre gonna do.

    Ive seen tens of thousands of windows up close. My personal statistics are the eyball test. If you’ve seen what I’ve seen, I think your opinion of vinyl would be much different. Thats not to say that there isnt good vinyl products out there but be prepared to pay big bucks for them. The fact is, people only buy vinyl because they are cheap windows and cant imagine dropping 20 or 30 grand in windows. Those people are destined to make the same mistakes over and over. Do it once, do it right and do it with a company that provides the best warranty. If you love vinyl, then get vinyl but if you want a quality product, be prepared to pay.

    If you want horror stories, google “vinyl window seal failure”. Its hours of reading.

    1. It’s absolutely true that there are cheap vinyl windows out there. I don’t think you’ll find anyone to disagree with you about that.

      I’ve never said I think Andersen makes bad products. I think the pitch used by some Renewal salespeople is lacking in the truth department. The fact that we see the same lines repeated over and over with no supporting information leads me to believe there is an issue with their training, but I have no inside knowledge about that.

      Think of it this way, when you go to buy a Mercedes the salesperson doesn’t need to spend an hour talking about why Chevys are no good. He doesn’t need to because he has a very nice product to tell you about. Sure, it’s expensive, but it’s really nice. The fact that some salespeople feel they need to spend a lot of time spreading false info about competing products leads me to believe that they don’t have a great value proposition. If they did they’d spend their time talking about that.

      When we have a customer looking for the look of a wood window we recommend real wood windows. We install Andersen windows occasionally, more often Jeld-Wen or Weather Shield. Nobody here is anti-wood windows, but I am opposed to the sales tactics mentioned many times on this page. They’re designed to separate hard working people from their money and I don’t think it’s a great way to run a business.

      It’s a sign of weakness that they operate that way, not a sign of strength.

      1. Note: I am an RBA customer and very happy

        1) When you go buy a Mercedes the salesman doesn’t need to tell you Chevys are no good.

        This is a poor example because someone who goes to a Mercedes dealership already understands why it’s better than Chevy. They don’t need to be educated to understand the value. Window buyers do. In this case you are like a Chevy salesman who tells everyone that walks through the door that your car/warranty/service is just as good as the Mercedes for 1/3 the price. If that were true Mercedes would be out of business.

        I personally own both a Mercedes Benz and RBA windows and I’ve never thought for a moment that I didn’t get good value for my money with either. My windows will be 7 years old next year and they still look brand new. My country club put vinyl windows in our clubhouse less than 5 years ago. Half of them are fogged up already and the manufacturer is out of business. Warranty could be used to light a fire and that’s about it.

        I don’t know how all Renewal’s do it but my local RBA offered me a supplemental lifetime warranty that covered all parts, labor, installation for as long as I own my home. The basic 20 year warranty is transferable. I’ve had them out a couple small service calls and never had to give them one red cent. You’ve spent a lot of time bashing that warranty but the bottom line is Andersen is one of a handful of companies that will still be there in a lifetime. 9 out of 10 vinyl window companies that offer “lifetime warranties” won’t exist in 20 years and their warranties won’t be worth the paper they’re printed on.

        A good friend of mine is a contractor in Michigan and has installed every kind of window under the sun. I consulted him before spending big money on windows and his advice was to buy the best window I could possibly afford.

        You call $1500/window insane prices. I call $600 for a plastic window insane. According to my friend the average vinyl window costs $75-$125 from the factory. So you have a $75/window and $400-$500 Of overhead, markup, marketing, commissions, profit. The same friend tells me that he has also paid well over $1,000 unit for custom made Andersen A-series and sees the RBA as being similar priced. Call me crazy but I’d rather have $1,000 worth of window and $500 worth of bull crap than $100 worth of window and $500 worth of bull crap.

        I still receive RBA advertisements in the mail in my weekly coupon pack. Each time I get the RBA ad I get ads from Champion, Window World, etc. Is it cheaper for them to run an ad? Cheaper for their commercial air time? Companies pay all the same overhead costs on cheap vinyl that they do on expensive windows and the end result is $75 standing between you and Mother Nature for 20+ years. Good luck on that gamble.

        When getting bids on my project the worst lies were told to me by vinyl salesman…. including

        1) “We manufacture our own products”. Almost everyone who made this claim was simply a reseller buying an All Side window or something of similar quality and just putting their name on the locks.

        2) “I don’t work on commission”. The cheapest guy told me this unprompted. I know better. Didn’t believe another word he said after that.

        3) “The RBA window is just a vinyl window with saw dust mixed in”. You keep alluding to RBA reps trashing vinyl but my rep simply gave me the research that Andersen had done and let me make up my mind. He certainly never told me such an egregious product bashing lie as the one told to me by the Champion guy.

        Maybe this type of dishonesty from vinyl reps is why RBA reps come off as pushy? If I were less informed I probably would’ve believed a couple of the lies I listed above.

        RBA put an 90*70 tempered Picture window in my house in place of 3 single hung aluminum junkers. Their contractors ripped and replaced the header, redid the drywall, Sheetrock and sills flawlessly. Nobody else could build the window that large and none wanted to do the work. They just wanted to cram 3 cheap plastic windows in even though I didn’t want that. That Picture Window stops people dead in their tracks. I get compliments on it all the time. RBA’s willingness and proficiency in doing work that other companies were afraid to do set them apart. I spent $33,000 on my windows and doors and I’m fine with it. I am 36 years old and I intend to die in this house without ever replacing them again.

        1. I’m glad to hear you’re happy with your purchase. I think there are several statements in there that are not accurate so I wonder if you’re actually a customer, but assuming you are I hope you enjoy your new windows for many years to come.

  55. The analogy about a mercedes dealer looks valid on the surface but you would agree that people know much much more about cars than they do windows. 95% of the people I see think their windows are just fine and the same percentage think a window is there to keep the bugs out while being something that allows them to see outside and let some natural light in. Nobody knows what low-e does, almost nobody knows what argon even is much less the importance of it. Im there to educate people and to help them make an informed decision, not to talk them into something they dont need. You may call them sales tactics but if I had a nickel for every time someone said, “wow, i had no idea that windows were even made to do this kind of thing”, Id make alot more money.

    There may be shifty salesmen out there and Im sure there is. All Im saying is that its not a necessary practice. I think that the main reason you may hear these complaints is because of RBAs method of doing business. A contractor walks onto a job, asks how much the customer wants to spend and then spends inside that budget. RBAs presentations are designed to get people to think logically and to buy a quality product with a legitimate warranty. RBAs presentations are designed to ask how much a customer is willing to spend to have nice things for their home.

    1. I agree with almost everything. I don’t know if the presentations I’ve heard of are designed to get people to think logically. The strategy of hitting someone with a $2k per window price only to drop it to $1,200 if they buy today is specifically designed to get people to be illogical.

      I don’t think it’s a bad product. I do think it’s often presented in a way that wouldn’t make anyone’s grandmother proud. That doesn’t need to be the case. Someone has decided to operate that way which is unfortunate.

      1. This was not my experience. I was offered a promotional price of roughly $1,700 window and a 10% discount for day of visit which brought them down to around $1,500/per I did not sign that night and the salesman did not push me. I told him I’d make a decision inside of a week and that if it was about saving a trip I’d come to him and save him a second trip. I met him at his office early in the morning, signed the paperwork and he still gave me the additional 10%. I’m glad he didn’t start at $2000 and drop to $1200 because that would’ve been insulting. The RBA rep was the most professional and ultimately it was obvious that he was the most knowledgeable about his product. I had a Home Depot rep out and told him up front I was only interested in Andersen 400 or A Series for comparison to RBA. He spent 30 minutes trying to convince me to buy Simonton Vinyl. It was clear to me at that point that he knew very little about the Andersen products he sold and also clear that Simonton was offering him some extra incentive to push their product on everyone he met with.

  56. My search for the brand of french doors a local highly-rated contractor carries led me to this website and I must say I have spent most of the afternoon reading comments just from 2016 alone. Once we replace our french doors, we plan to replace the windows, all part of our plan to place our home on the market within the next 5 years. I would like the same contractor to do all of the work. The problem is that we have dogs and with dogs come scratches so I was initially looking for a material that is scratchproof (for the doors). My contractor carries and obviously suggests Provia products. It appears Provia products are mainly vinyl and aluminum products (at least my very limited understanding of doors and windows leads me to that conclusion). We had an Anderson rep. give us a $90,000 estimate last year (after all discounts) and that did not even include replacing the 4 sets of three panel french doors. I keep reading that vinyl and/or aluminum windows (and I assume doors) are cheap looking and lasting and I do not want to install vinyl or aluminum windows (or doors) if they are going to decrease the value of the home rather than increase it. For financial reasons, Anderson and RBA are not options. I have another contractor whom I trust who can install my doors and windows. I do not want to waste the Provia dealer’s time by coming out and measuring if the Provia windows and doors are not going to be an option. So, can anyone recommend a brand that is not as expensive but still looks nice, wears well and increases rather than decreases the value of a home? Our climate is either very, very hot or very, very cold, with lots of high wind.

    1. Provia doors come in steel and fiberglass. Nothing is going to be scratch proof, but I’d suggest that steel would be easy to repaint one day while scratched fiberglass woodgrain will always be scratched. Since you mentioned Renewal I’d let you know that last I heard Renewal was offering Provia doors just rebranded with their name. They’re the same doors so you may be able to find a better price from someone offering Provia.

      If anything has changed on the front I’m sure one of the many Renewal reps will chime in with more info.

      The Provia doors are typically very well regarded. My company has been offering them for years with great results.

  57. It’s a high binder sales scam! Period end of story. No window should cost anywhere near the prices you all are saying. $1k for the best of the best! Not $1500-$3000 or $8000 for a bay! Are you kidding me Andersen Windows cost me $175-$450. And I charge $125 to install them.

    Let me guess they drove a Mercedes to your home and told you to buy on the spot! That’s a high binder!

    Google the represenitives entire name. Guarantee they are a scammer even a convicted criminal!

    No replies please.

  58. Not sure where to leave this comment/request.

    I’m thinking about replacing 2 newer Alside Sheffield’s with a European tilt and turn style window. Any recommnedations?

  59. I had a RBA salesman quote me a four section, French sliding patio door last week – 133″ x 95″ – to match a RBA one already installed in the house I had purchased recently.

    The salesman was very pleasant, worked through his spreadsheet and came up with an undiscounted price of $24k and discounted to $19k if I signed on the spot. My response was a polite “No” and I began to show him to the door. At this point, he said he could do it for $18k to which I replied that I wasn’t interested in a price above $16k. A lengthy telephone call ensued between the salesman and his RBA franchise “owner” while I put the kids to bed. The owner told his salesman he would go as low as $17.5k, but I would have to pay for any unforeseen issues such as structural calcs for a header or electrical re-wiring, etc. Again, I replied with a polite “No” and drew the conversation to a close as he had already been in my house for 2 hours and we were getting nowhere.

    The next day I paid a visit to my local Home Depot to inspect an Andersen 400 series French sliding patio door. I was astonished to discover that the A400 series is IDENTICAL to the RBA patio door already installed in my house, even down to the color, glass, fly-screen and hardware options. I was very pleasantly surprised (but also shocked) when Home Depot quoted the same 133″ x 95″ patio door for $5k excluding installation. As I already knew a very good local window installer, the decision to go with the A400 series from HD was a “no brainer”.

    With hindsight, I am very glad the RBA salesman did not manage to get the price down to $16k as I would have likely signed on the spot. Instead, I have probably saved myself in the order of $8-9k on a single patio door.

    Upon further investigation, it is clear the only unique product RBA possess is their (very nice) Fibrex window profile which is also partially installed in my home. As I gradually replace the remaining windows and doors, I will use Andersen 400 series for all the doors and A100 Fibrex series for the windows at the rear and side of the property which is a close (-ish) match to the existing RBA windows. I can then decide whether to negotiate hard with RBA to match the front of the house or stick with A400/A100 series installed by my local guy.

    I am sharing my experience to help others in my situation. The message is clear – DO YOUR HOMEWORK and don’t sign immediately with RBA. It is entirely possible to install high quality Andersen product without becoming reliant upon RBA for installation and, at the same time, save yourself many thousands of dollars.

  60. why is everyone saying $1600 / opening—do you guys all have the same sized windows? what is the size? casement, awning, sliding, double hung….. they all vary in price.

  61. I am more than happy with the installation of my renewal windows by Andersen. The initial consultation with the salesperson was informative and well laid out. I was most impressed with the installers. They were on the premises exactly when I was promised. They were courteous and friendly. They went out of their way to make it easier for me, including removing blind brackets that were in the way. When finished, they replaced every bracket! Their clean-up after installation was phenomenal. I would definitely recommend this company to others.

    1. Hi Myrna, thanks for taking the time to write. As you can tell by the other comments, experiences seem to vary quite a bit. Glad to hear you had a great project.

  62. I just bought a small 1970’s ranch house that has Renewal by Andersen double-hung replacement windows that were purchased and installed in 2008. The window frames and sashes are still in good shape but they have ugly diamond crisscross style grills between the panes of glass that I would like to replace with colonial style grills.

    Has anyone actually replaced these diamond grills with colonial grills? If so, did you use replacement sashes sold and installed by Renewal by Andersen, or did you have a local contractor purchase and install the Andersen 400 Series double-hung insert replacement windows? Any insight is appreciated.

    1. Hi Paul, that’s a great questions. I don’t know the best approach, but I would start by calling Andersen customer service to see if you can order new sashes for the windows. If they’ll let you that will be the easiest way to do it and might be the cheapest too. Let us know how it works out.

  63. Thank you for your informative blog. I was this _close to buying these the other night for more than $43,000. The following day after not going through with the purchase I was called by a nice man over at Renewal and told I could save the salesman’s commission of $4300 and an additional 10 percent for a total of $8600 more off the $43,000 price which is why I decided to hold off and do my due diligence. Your site has litteratly opened my eyes to the fact that while they are nice windows it may not be worth the investment. If they are asking much more for these than reasonably warranted then can I actually trust them when they tell me I will save 35 percent on my heating bill? Probably not! Will windows really pay for themselves? Probably not because as you have pointed out on the site by the time I get around to achieving any real savings they will already need to be replaced. Thanks again you really saved me a fortune!

    1. That’s a serious chunk of change! How many windows do you have? I would bet you could find another option that would also look nice and be a little more competitively priced. Glad we could help!

  64. Hi Paul,
    I’m responding to your comment from Nov 4, 2016.
    I work for Renewal by Andersen Long Island.
    You would have to contact your local Renewal by Andersen location and have them come out to do a site inspection. It is completely free. We would have to replace the sashes because the grilles are between the glass. The 400 series sashes are not compatible with the Renewal line.
    If you live on Long Island, Queens, or Brooklyn I would be happy to help you out.
    John

  65. Got the RBA sales pitch this week. With the Superbowl Deal. Buy one, get another 40% off! So for 5 windows, 36″x36″, full cost 15,000$!!! But with all the deals I can get them for ~11,000$. They looked nice, but certainly not 2200$ after “all the savings” per window nice.

  66. Had an RBA rep out today, not pushy, was an educational experience for me, he did try the sign today for 10% more off but given I need to replace 56 windows, and the quote came in at $131,000 after discounts I would never sign on the spot. He offered to not “input” the final details of my bid and come back in a week to “finish the quote” so I could get the 10%, a nice gesture; also a 24 month same as cash offer which would help with my cash flow. I live in a 9500 Sq. Ft. $1.5M house w/HOA, so low grade vinyl is not an option, also, would kill resale value if even allowed.

    I am definitely willing to pay a premium for high quality stuff for any house I own- (just bought a Sub Zero Pro Series fridge that makes me want to cry sometimes when I think about what I paid for it, but the one in my last house at 17 years old was as good as new, needed a $175 fan since I purchased it). I do think despite even the pro’s of this product line it is just too expensive for the value delivered, I’m going to need a much larger discount to pull the trigger; they did a neighbors whole house of 84 windows for $175K last fall, he was extremely pleased not only with the product, speed and quality of the installation, but aware he payed a premium for a company that stands behind their product as well.

    I live in Georgia, given wet weather, humidity, moisture etc. wood is not a good option, also termites come into play, I’m even nervous with Pella Aluminum cladding wood windows (which is what i bought for last house in Dallas, after 17 years they looked/worked as good as the day I bought them) but climate in GA is much different, I am definitely composite focused , love RBA’s FiberEx product, but not there with the price just yet…

    Would appreciate all input, advice from those in the window field…

      1. Hi Dog! I live in Orange, CA in an house built in 1988. I have a 15 yr old large (94″x51″) Advantage vinyl window that faces south east and gets lots of sun from three sides! It began to warp after about 5 yrs but have put off replacing it. BTW the aluminum frame was removed to put it in. I would appreciate your recommendation on what brand of window, was thinking Andersen 400 Series; wood, composite or vinyl; and who to have install it here in OC?? Thanks so much for your website! Lisa

        1. Hi Lisa, unfortunately I don’t know anyone to recommend in your area yet so I can’t help out on that front. In terms of window material I think any decent windows made today should hold up for quite a long time. The decision of wood vs vinyl vs composite is typically made on looks. Some people love the looks of a wood window or a fake wood window (composite) others aren’t as into that and they like in the increase in efficiency and decrease in price that comes with a vinyl window. Good luck!

      2. I will say that one thing that disappointed me about RBA was that they did not offer any kid of volume discount for my project. Everyone else had some incentive for doing more past a certain point. I thought my house was a large job but I guess not. I would think they’d be willing to concede a few $$/window on a job with 56 windows!!

        1. I wouldn’t worry too much about that. Many companies will look for what a customer wants and then give them that special disown too they feel extra special. For example, if you’re a firefighter you get the firefighter discount. If you’re a teacher you get the teacher discount, if you have 20 windows you get the large project discount, if you have 50 windows you get the large project discount, if you have 200 windows you get the large project discount, you get the idea.

          My suggestion would be not to put too much stock in the dog and pony show, but instead to focus on the bottom line. Either it’s a better deal or it’s not. Whether they say you’re getting the neighborhood discount really doesn’t make any difference. Hope that makes sense.

  67. Thought this might be good info for people looking to do business with RBA I am attaching the link to Yelp, which I use very often to read honest customer reviews for things before doing business. If you click on “Details” next to the line that has the rating stars on it, you will find that they have 60 5 star ratings and 63 1 star. I just am not sure I have seen anything like that for any company, never mind a HUGE one like this. They have more 1 star than 5’s O.o. Read what these consumers had to say

    https://www.yelp.com/biz/renewal-by-andersen-hayward-2?sort_by=date_desc

  68. 1st time homeowner here… My wife & I signed contract 2 mo ago to replace a 6-7′ bay window under an awning. RBA charged $9980 which I think 7k is labor alone. I did not realize the labor was so high and though it was the cost of the window. The window has not been installed yet and after speaking to a friend I realized 5-6k would be high. Any ideas on how to stop this process since I’m past the 3day cancel time-frame?

    1. Unfortunately, you’re probably out of luck. You could try to pay for the window and not the labor, but I don’t expect they would agree to that. Sorry to hear about your trouble.

      Be sure to let us know how it turns out.

  69. We are currently looking to replace 10 original aluminum windows in our 1973 house. We have done 3-4 interviews/ research as we usually do, and one of those was RBA. The sales pitch took about 1.5 hours and the routine was the same as the most of what I have read here. We have 7 windows that are of similar size and 3 of varying sizes. The salesman was thorough and was a decent guy. The shock came with the initial offer of 17K and once the home show discount was taken into consideration, the price came down to 13K and change. I liked the look of the product, however, I was still not sure that this price was in the ball park. I was sent the quote, but all that was on there was a total; no breakdown of the per window price, installation, or anything else, other than the permit fee. When I asked for a breakdown of the costs, I was told that the pricing structure breakdown would be higher as there are numerous charges and fees as part of the cost of doing business. I work in a professional environment and understand how corporate business functions. So I never did receive a breakdown of the quote. The $1300 per window does not leave us with a good feeling, especially considering the various sizes of the windows. When debating the cost, we were told that their windows were not for everyone. When reviewing the quote, I also noticed that the paperwork was from a company representing RBA, a chosen franchisee, which was never mentioned in the presentation.

  70. We had a RBA salesman come out to our house in Southern California. It is a nice product…if you are willing to pay at least 100% to 150% more than you really need to! Thank you for your informative website!

  71. We had a RBA salesman come out to our house in Southern California. It is a nice product…if you are willing to pay at least 100% to 150% more than you really need to! Thank you for your informative website!

    Buying snake oil or swamp land in Florida would be a more transparent transaction.

  72. I also had a Renew by Anderson Rep come to my house. First quote for 33 windows was $75k, I said flat out no. Then he started with the discount and the only today price of $55k. Tried to convince me I would get my return on energy saving and resale value. I said told Kim that I like to do my research before any purchase and they were the first I called. He backed off and said let’s just write up 4 windows to “lock in” the today only price. Doesn’t sound like a reputable company would not honor quotes days or even weeks later. So after I did some research and read a lot of comments on this site commenting that the plastic fame warp or crack causes double pane windows to loose there seal and fog up. This is not true. My house has builder installed plastic windows and have some of them foged up. The insulated glass unit (IGU) is what is failing. If you window frames or still good, not warped or cracked you can replace just the IGU. Google it and you will find instructions on YouTube how to do it and companies that will sell just the IGU. Much cheaper and you don’t have to tear out the window frames. Now I also do have some windows that need to be replaced because the house settled and distorted the window frames. Think I’ll go with a local company just to replace the ones that need replacing. Save myself about $40k.

  73. Read through many posts. Can you please explain the difference between Andersen 400 casement window and the RBA product? When I called RBA I got a receptionist who said theirs is for older homes replacement and 400 is for new construction. Could get nothing else from her and no one else available. Makes no sense to me that I need a different indow for a 45 year old house if it’s installed properly. The lumber and millwork place with the 400 series has their own installers, not contracted out. They quoted about $100o for double casement window and about same for install. I’m willing to pay for quality but not get ripped off.

    1. There is a difference between a new construction window and a replacement window. Renewal by Andersen stores are franchises that can only sell that one product. It’s not in their interest to recommend a 400 series product. From what I’ve heard from readers over the years, you’ll likely get a better price on the 400 series.

    2. Betty, I’ve heard this “new construction vs. replacement window” argument before. It’s just lazy. I don’t think people who work for Renewal understand the other Andersen products and I don’t think the people who sell Andersen through 3rd Party retailers understand the RBA products. I did a lot of research and there were only some subtle differences. Ultimately the 400 series can be purchased as a replacement or a new construction window and I bet you that even though RBA is a “replacement window” you could probably order a full frame new construction version if you put an addition on your home and wanted a perfect match. I don’t think the representatives on either end mean to mislead people I just think their job is to do administrative work and nobody outside of sales or installation knows much about the products themselves. The main difference worth noting is that the 400 series is a vinyl clad wood window which means it has the vinyl looking 45 degree melted corner on the outside. My casements have the mortise and tenon joint that is typical of wood windows. Fibrex doesn’t have cladding so it looks more like your old fashioned painted wood. That was actually a factor for me as I really wanted them to look like wood windows inside and out. All that aside I think $1000/installed is a very fair price for an Andersen double Casement. I know I paid quite a bit more for the RBA version.

  74. I disagree with the statement that vinyl windows don’t warp. In the Detroit area we have a large vinyl window company called Wallside. Within one year their windows warped and became next to impossible to open. I’ve learned also in life that a warranty means nothing if the manufacturer refuses to honor it. The lifelong warranty on those Wallsides meant nothing when the people you dealt with were rude, obnoxious and refuse to honor it. My friends eventually gave up as they were selling their home. RBA was out today and stressed that heir windows used PVC (polyvinyl chloride). Is that actually the same “vinyl” that others use? I did not find the salesman pushy, but informative. To demonstrate the effectiveness of the E coatings and gas he used a heat lamp and a BTU meter. I could also feel the difference with my hand. Price-wise they were several thousand more that the 400 series Andersons (7 / 8 window job). Bottom line I’m not sure what to believe, yet sure shy away from vinyl.

    1. Remember, there are cheap versions of everything. If you had some old broken down car in high school you wouldn’t say that you’re never going to buy a car made out of metal because you had one that broke down once. I always suggest folks work with larger manufacturers because they’re more stable. I know Wallside does a lot of local advertising, but they’re certainly not a larger manufacturer.

      In regards to the BTU meter, every company uses glass from the same 3 manufacturers so there is nothing in the glass from Andersen that you can’t get from many places.

      Good luck out there and feel free to let us know if you have any other questions.

    2. I just had a presentation by a RBA representative at my home yesterday. We have original wood windows from when the house was built in 1962, some still with the original storm windows. We want to replace 20 windows, mainly double-hung in standard sizing with some picture windows. He was a nice enough guy and gave some of the same information to me that has been criticized by others over time on this site. I have had other representatives from well-known vinyl window companies in the area come out in the past for estimates ranging from $8,000 to $14,500. I liked the RBA product and the appearance of the double-pane windows in person does look like real wood windows with a matte white finish. The quality is quite good, but then after a lengthy discussion about the windows and related topics he took the measurements and entered them into his iPad which generated the cost. He cautioned me early on in our conversation that there was no room for negotiation aside from the current promotion for a 20% discount, a thirty-day value price lock, and an additional instant savings by committing the same day. This is in addition to the one-year price guarantee. The quality plus the 20-year warranty sounded pretty good. You can imagine then my reaction when he gave me the price quote. It came out to $40,000, roughly $2,000 per window. I was candid with him and said that these are replacement windows, not new construction windows like Andersen 400 Series (I had two 400 series double-hung windows installed a few years ago when we renovated two bathrooms). You are not touching the interior and exterior trim with replacements and notwithstanding the exterior capping they would do, I could not believe what I was hearing. He followed up with showing me his IPad with markers indicating how many people in the surrounding area have completed the RBA questionnaire after their project has been completed (there were a significant number), and he noted that these are only the customers who submitted the questionnaire and only represented 50% of folks who have actually had RBA complete window projects. Needless to say I did not commit same day, although he said that by signing to do a portion of the project – at least three windows – all of the discounts would be locked in. All in all, I just cannot imagine how RBA or anyone for that matter could reasonably expect someone to pay with installation $2,000 per window, or roughly $1,500 per window with the current discounts, for replacement windows. In the end, I think that if considering RBA and their cost is a concern as it was for us, it may be a better route to go to purchase wood windows with exterior cladding at a lumber store or a home center and hire a carpenter to install the windows and replace the exterior and trim. You will certainly end up paying considerably less for the window project.

  75. We just had a RBA quote. Yes, it was high. but he made a point that I thought about: Home Depot will take the lowest bidder to do an install. So even if you got a good product, the installation may not be. Anyone have thoughts on that? Also, I don’t want to have to paint and maintain wood windows. I don’t want to spend more than I have to, but I don’t want to a bad install, or a high maintenance product. What’s the alternative?

      1. I agree, there are lots of window companies out there. Sometimes you get lucky and find a good quality windows immediately and sometimes it take a lot longer. Just like everything else, yiu need to do your homework.
        I do must admit the RBA windows are beautiful windows. But the price tag is very steep. ! I have 22 windows and they wanted 34k.
        I am not a fan of their buy now to get the discount, bashing of other products (yet being vague) and the 20 year warranty. If the quality is there why not life time?
        The cheap vinyl windiws they keep pointing out have life time.

        I will updated when the work is done

    1. Unbiased as I dont work for HD but worked for my dad who worked through HD for years and I worked for them as a sub for PATIO COVER projects. Sears home depot lowes ect. all higher sub contractors who often times work for strictly for that one company (as a sub) for many years. Nobody bids on jobs… these companies have pay sheets and everybody gets paid the same.

      1. I agree. I’ve interviewed installers who had worked as subs for Renewal. They’re franchises so each one might pay their installers differently.

  76. I replaced my home windows in Florida with Andersen Renewal windows 4+ years ago. I completed the installation and had no troubles with any window installation and have had zero performance problems with the windows. It has been my experience that these windows are very market competitive and provide outstanding insulating values in the hot, humid FL climate; my home is much quieter and relaxing. Also, as a matter of fact, these windows were less expensive than Pella vinyl windows (Lowe’s) and competing vinyl windows from unknown competitors. I did not purchase these windows from a “big box” store, but did shop windows at these locales. If you consider the ugly seams associated with various vinyl windows, the chemistry associated with vinyl is very much similar to poly vinyl chloride, which gets brittle over time (check out an older CPVC hot water pipe – very brittle) and will probably experience a higher level of failure. The downside to these windows is color selection AND you cannot obtain them as double hung units, only single hung; but IMHO, when you compare the crappy vinyl windows to these from Andersen you’ll be impressed. No, I don’t work for Andersen and I don’t sell these things. BUT, I looked at a BUNCH of windows before I selected these and I have been very satisfied with my decision.

    1. Hi Jim, thanks for taking the time to write. You got Renewal by Andersen windows installed for less than the cost of vinyl windows from Lowes? That does not seem to be in line with what other readers have reported. It’s so out of line that it leads me to suspect the veracity of your claim. Do you have any more info on how the pricing compared?

      1. I don’t believe that Jim is being intentionally misleading. I believe he was misled and simply doesn’t know better. His comment is a perfect example of how easily misinformed a customer can be while making what they think is a very informed decision.

        It’s safe to say he did not get windows installed by Renewal for less than Lowe’s vinyl. More than likely a slick salesman sold him an American Craftsman vinyl window and passed it off as the real deal. I think they even say “By Andersen” in Home Depot. Maybe it could be a 100 series as best. I have no idea what a Pella vinyl would cost today to compare to Andersen 100. Anyhow I suspect this happens thousands of times per year and it shows that there is no shortage of misinformation coming from salespeople.

    2. Jim, if you don’t mind me asking how much did Renewal charge you. I just got a quote of 32 – 37 (Fibrex vs. Wood). Highest price we’ve received.

  77. I had window world quote 19 4000 series windows for 7300. Same house quote by RBA started at 40,000. Wow, my head is spinning like I am possessed

    1. Ha, and someone claiming to be a customer just wrote in to say that they bought Renewal windows for less than the cost of vinyl windows. Doesn’t seem likely to me. Thanks for sharing your experience.

  78. I did enjoy reading this blog. If I learned anything it would be that you shouldn’t get in a hurry when spending large amounts of your hard earned money.

  79. Hello –

    We live in NE Kansas on a hill and get strong, and sometimes extended periods of 30-40 MPH winds. Previous owner replaced some of the original windows (all double-hung) with Pella about 10 years ago – 2 years before we bought the house.

    Perhaps due to poor installation or poor window choice or both – the new Pella windows on West and South sides have had so much air flow we have them covered with plastic year round.

    Two questions:
    1. Without tearing apart the siding on the outside of the house can we do replacement windows in the casement crank-out style?
    2. What are brand / model options for the environment we live in.

    We were strongly considering Renew by Anderson as I like Anderson in general. Cost of replacement of one kitchen window by our local contractor was $1500 – this was a ‘new contruction’ installation.

    1. Sure, you should be able to install a replacement casement window without too much trouble. It’s best to find a good local company before falling in love with a brand as some brands have limited distribution. Let us know how it goes!

  80. I recently purchased Renewal by Andersen windows. As background for the need, I live in CT, and this past winter (2016-17) was so cold I was determined to make sure I would go into the next winter with a warm insulated house. I believe the windows I had were original to the house (1985) but they were so drafty you could feel a breeze coming through. I saw an ad for RbA, made an appointment and bought 11 windows. I should have done my homework. Here are my comments about my experience and the product: 1. Sales – personable sales rep so they have the right person in the right job. 2. Installers – excellent team!! In and out and it was all cleaned up. 3. Windows – I can’t say I’m too happy about this but I think it has more to do with communication by the sales rep because a. the windows don’t have a handle to pull/push it open or closed. Sales rep should have pointed this out so I could make a decision about how to open the window. To open, you have to push up from the middle of the window. The bottom of the window is too smooth to get a good grip to open. b. There is a piece that sticks up on the window sill which prevents a window a/c unit from sitting flat on the window sill. Again, a consideration sales rep could have pointed out. 4. Cost – I paid approx. $1,500 per window. So many lessons learned from this experience. So it’s only July and I won’t know how well these new windows keep heat in until a couple of months from now. If I can, I will post an update. Good luck to all!

  81. Wow! I live in the San Francisco bay area and had an RBA rep at my house 7PM-9:30PM last night, and then I spent an hour this morning reading this blog and every single comment. Incredibly helpful. Reaction:

    The RBA was professional, calm, informative, not pushy, and did not try to close the sale with any goofy “buy today or you lose the discount” pressure claims. He provided me with a written, itemize price list. So no complaints there. And I really like the windows — they don’t just look good; the operate well, pop out easily for cleaning, and seem solid.

    The price was, no surprise, astronomical. After discounts, for 14 average windows and 3 standard sliding glass doors, the price was $64,000. *gasp* Now that’s for “full frame installation” (new construction). The three doors were $18,000; the other 14 were $46,000. No fancy options. I’m sure I can get them to reduce that price a bit, but it’s still going to be insanely high.

    I need the new construction installation because there is dry rot and wood damage that needs to be replaced, so I know I’m going to spend more for that. It’s critical that the installation be done very well, and I have neighbors who speak well of RBA installation. So that’s a strong argument for them. But this blog makes me believe I can find a high quality installer and put in wood windows for $30,000 less. Is that really true, and if so, how can I find a trusted, excellent installer who can acquire high quality wood windows?

    Meanwhile, I’m going to do more research.

    1. I know you guys all make the big bucks out there in San Francisco, but $46,000 for 14 window is a little silly. Have you found another option yet?

  82. I called up Renewal by Andersen to get an estimate, they asked me when would it be convenient to come over and I gave them a date,. They asked me if both my wife and I would be home, I told them it would be me alone. They would not confirm the appointment until we were both home. After a few unsuccessful tries a salesman showed up. My wife had to go into work last minute and I was alone. The salesman told me that he had to come back because this was a 2 part process. I told him that was not what I was told. He said he would inspect and measure and make another appointment to come back with several prices. Then he insisted on measuring every window. I told him that all I wanted was four windows in front of the house and he insisted. I nearly threw him out. Then he wanted to reschedule when both my wife and I would be home. He would return with a window and colors and designs. I explained one more time that I wanted the windows to match what was there already. He wouldn’t give me a price. I told him that I didn’t know when we would both be home. He finally left.
    Their office called me to reschedule and insisted on having us both at home. We decided on a Saturday afternoon. The same salesman came over. I was told by the office both times to put one hour to an hour and a half aside for them.
    The guy came in asked me the same questions again, looked at the windows again and once more wanted to measure all the windows to which I declined. He kept telling me that that was the only way he would know why they failed and the others didn’t. It was ridiculous. After nearly four hours of a presentation that was
    Nothing but putting other windows and companies down and me asking for a price because this was ridiculous, he gave me an price that was absurd. Then he said that he had promotions, one was good for a month and the other was if we would by the windows right there and then. No time to discuss or think. The way I figured it each glibly hung window came to about $1800. Ridiculous.
    When I told him that we weren’t going to spend that much he went back to his extremely long presentation and was telling us that we agreed that aluminum , fiberglass and vinyl weren’t good for my house. He wouldn’t leave. I had th escort him out.

    1. Unfortunately I can only assume that is part of their training process as we see similar stories from so many people. Any company that relies on practices like that is acknowledging that they don’t offer a great value. If they did they wouldn’t need to try to that hard. At least that’s my opinion, can anyone think of another reason a company would operate like that?

  83. Surely consumers are savvy enough to see through this pseudo “unbiased” evaluation site that is hosted by a window company selling a competing window product material. If you are looking for legitimate experiences, check out real online reviews on Google, Angie’s List, and the like, not the website of someone selling a competing product.

    1. Thanks for your feedback Justin. We try to be pretty transparent around here. If you think anything we post is factually incorrect let me know and send over some documentation. With that I’ll make any needed changes. It’s our goal to be factually accurate all the time.

      Of course I do also share my opinions and as you may have noticed I don’t have a very high opinion of the sales process used by many Renewal dealers. Good luck out there.

  84. This is All ?. Why would someone put sooo much effort into downplaying Renewal By Andersen?? Talk about RBA bashing. I wonder how many people really fall for this crap. Your whole pitch here is hypocritical. Let me guess.. you want to help folks get windows from “good companies ” … I’m sure you would never get any get any kickback for those “leads”. Don’t be naïve people.

    1. Hi Chris, I’ve repeatedly said I think the RBA windows are decent products. It’s the sales pitch and the pricing strategy that I think is silly. I wouldn’t put them in my house, especially not for the prices they charge. If someone else wants to that’s fine with me. Good luck out there.

  85. Hi! I currently have Renewal by Anderson because that’s what the previous owner purchased. I believe there are a total of 22 installed. There were some issues with air infiltration when we moved in, and I called the installers that came out and put some rubber horseshoe space type objects and there haven’t been any additional issues.
    I still have about 10 windows that I need to replace. Any suggestions?

    1. It would bug me to have windows that didn’t match, but the price from Renewal may be steep. You can get a similar window from an Andersen distributor. They say it’s not the same, but it looks pretty similar and the price will probably be better. Did you find a solution yet?

  86. I am in the process of looking for the best replacement windows I can for a higher end home in the Kansas City market. I currently have clad windows with a lot of wood rot. I have had wood rot specials bid the project, vinyl replacements bid the project and Anderson Renewal bid the project. I still have no idea what the best replacement window for my home is. Not sure how to find the info to help make this decision. It is very overwhelming process. Would love to hear any thoughts on this.

  87. I live in Fairfield County Connecticut and have eight out of 20 windows that need to be replaced, including all trim work. Four years ago we were quoted $12,000 by ROA for the same windows and just received a new quote today of $18,000. The sales call was aggressive and it cost us $900 already because we didn’t sign on the spot. I accept that the quality of the windows and workmanship is good, but three questions… First, is it THAT good? Second, is $18,000 reasonable? Third, why the 50% increase in just four years? Is it the manufacturing costs? The economy? The market? Thank you all in advance.

    1. You know it’s not that good because of the pricing strategy. In my opinion, companies that offer a genuinely great value don’t need to be pushy. Companies that feel insecure about they value they provide tend to push you harder to sign up because they’re not confident you’ll come back. Who knows any individual situation could be different, but that’s my take on the pushy companies.

  88. Does the inside of the window get cold or hot based on the weather conditions? The sales rep indicated (with a demonstration) that you can’t feel the cold or heat on the interior of the windows because of the special treatment. While we do not feel any breezes coming from the window, the area in front of each window is very cold.

    1. That will really depend on the situation in the house. It’s completely possible that the area in front of the window could feel cool on a cold day especially if there are heavy curtains in front of the window.

      You can always ask the company to come out to check it out to confirm everything is correct.

  89. TWD,
    Just got a quote from Renewal by Anderson. Roughly $1,900 per window! I almost fell out of my chair. And I have about 37 windows I’m looking to replace. The sales rep was pushing the fibrex and trashing vinyl. I like the fibrex and tilted sills, but not at that price. Please advise where I can get similar quality window for a lot less. I’m looking to get the best value and NOT being ripped off. Thank you!

    1. Hi Greg, just saw your comment here. As you’ve probably seen almost all vinyl windows have sloped sills and the pricing can vary a lot often independent of the quality.

      Let me know if there is anything else I can do to help out.

  90. Just sat through a 2 hour presentation on 1/9/18 with RBA.

    *Highlights*

    REQUIRED my wife to be present for presentation. She got a *cough* emergency phone call that called her away 5 mins into the sales pitch.

    RBA sales guy was very pleasant and not particularly pushy. He did use the 1 year/30 Day/Now pricing scheme. He spent the first ten minutes trashing other companies/products before I stopped him and said “tell me why I should buy from you, not why I shouldn’t buy from the other guy”.

    I made it clear that I had met with two other companies, and was meeting with two more after RBA. This frustrated him, and he knew his pricing was going to make this a hard sell for them.

    I have to say RBA’s fibrex product is very attractive, and if not for price, I would be much more interested in purchasing from them.

    Overall:
    16 Double Hung Windows
    $46,000

    I thanked him for his time, and told him we would compare/contrast his quote, and give thought to the differences of his Fibrex product compared to vinyl/wood.

    Overall, I could replace my windows 4 times for the price of doing Andersen once. They would have to be OUT OF THIS WORLD better than other companies, and I just don’t get the sense that they are.

      1. Yes. We went with Alside Mezzo windows from a local installer in Knoxville, TN. My wife really likes them. Total price for 16 double hung windows plus a specialty crescent window was right at $7,000 installed. We’ve had them about a month, so per Andersen’s sales pitch I expect them to last another 2-3 days 🙂

  91. Love this site! fantastic. So glad I found it. Because i was thinking about Anderson but having second thoughts. Very expensive. I live in northern NJ and I see you recommend Taylor Rae. What is a good window brand to use and do you recommend going through Lowes or Home DePot? Lowes installed a Pella sliding door for me and a therma tru front door, both are awesome and they did an outstanding job. any advice is grateful Thanks!

    1. I typically don’t recommend the box stores as the reports we get on their service are very hit or miss. Glad you had a great experience, but I don’t think that means you’ll necessarily have a great experience next time. Did you talk with Taylor Rae? I bet you’ll like what they offer.

  92. Hello,

    thanks for the site and for people providing info.
    I did a big addition to the house and installed the Andersen wood windows series 200 about 6 years ago. I like them, I think they are pretty good windows.
    The old portion of the house has Andersen wood windows from the 80’s. they still work ok, but are getting a little old. I’ve decided to start looking into replacing those too. I called RBA to get a price. Yeah, the sales pitch is very annoying, the push trying to tell you to buy today is very annoying. The sales guy was definitely talking crap about vinyl windows, but he was also talking crap about the Andersen wood windows like I have since they have a vinyl cladding on the oustide. He couldn’t stop talking about how great the Fibrex is.
    The weird part is that Andersen sells 4 series of windows through Home Depot. The 100, 200, 400 and A series, in order of quality and price, and the 100 series is the one made of the Fibrex material which makes no sense as they say it is the best stuff out there.
    I priced out the same window (one of the 15 I need) as an example for the 100 (Fibrex) the 200 and the 400. That window is not a standard size as it it 38×65. Surprisingly enough, the 400 series is available in custom size, the 200 is not, but the 100 is…. prices are around $900 for the 400, $510 for the 200 (a close size that will require mods), and $465 for the Fibrex 100 series…..
    So the Series 100 Fibrex is the cheapest and is a custom size when it is supposedly their best product.
    So, my question is Does Andersen make 2 different type of windows with Fibrex, one for RBA and one for the 100 series, or it is the same, and they just charge $1600 for installation…..

    1. Great post. I hope one of the many Renewal salespeople we have on the site will chime in with their expertise.

  93. Full disclosure: I sell windows and doors for an installation company. We use several different manufacturers. Andersen is no one of them.
    Thatsaid, the original overall conclusion of the Window Dog is, in my opinion, absolutely correct. I have had to re-educate customers who have endured a Renewal By Andersen sales call many times. Their salesmen are trained to sell no matter what and don’t seem to be trained to truly solve the customers’ problems. Their windows seem reliable but are way over priced because they advertise so heavily in print, on TV and radio.
    Last summer I went to the Indiana State Fair. Right at the entrance there was a Renewal By Andersen info booth. I asked the lady if their windows were made out of fiberglass. She said Fibrex is like fiberglass because it is a composite material. I asked her if Fibrex is stronger than fiberglass and she told me it was (It is not. Fibrrglass is more than 3 times stronger than Fibrex). A while later we passed another Renewal By Andersen booth. They had three I was told but we never found the third. At the second booth there was a man and lady. I asked them the same question if Fibrex was fiberglass. She said that it is not fiberglass but that it is stronger than fiberglass. I told her that was untrue and that the AAMA rates fiberglass 3.5 times stronger than fiberglass. She asked me who are the AAMA? I said they test things for industry. Her response, I kid you not, was “If that is true then why does the Better Business Bureau rate Renewal By Andersen as the best window you can buy?” I asked her when the BBB started testing windows. It is a good window. They shouldn’t have to lie or play pricing games to sell it.

    1. Thanks for writing. I was just reading through a barrage of criticism about what a jerk I was for not loving their sales process. I went to the Indiana State Fair last year too. Small world!

  94. I am a simple homeowner looking for very good windows for reasonable price. What I “repeatedly” get from this site is that “thewindowdog” thinks the RbA windows are pretty but the sales pitch is sometimes rough and they can be pricy. What I would have liked to hear is a quality comparison to price. We had a RbA rep out and he was curtious and pleasant and never bashed any other window products. I had a flyer from their company with a 20% discount. I mentioned that when I called the company they mentioned a possible 50% discount. In the end we got a 50% discount but now after reading the back and forth I am not sure I have a good deal. Maybe 50% of really high is still high. I am more confused rather then enlightened….. thanks for nothing!

    1. Hi Roberta, I think you nailed my feelings on the subject. In my mind the advantage to their windows is the look. If you like the look well enough to pay $1500 more per window for it then you’re in great shape. I don’t think it’s a “better” window than many other options, just a different look.

      Have they been installed yet? How do you like them?

  95. Getting educated.
    I had RBA installed this summer, I have had nothing but problems with them.
    !st the windows where the wrong size & were not sealing all the way.
    They did replace with. Also there was a lot of air blowing & I mean blowing in through the inside weep holes of the sliders & we about froze. They came & stuffed some foam in the holes. Also we have much condensation & ice forming on the windows. We had a home audit done & we do need more insulation.
    But the auditor said we also need to have a bathroom exhaust fan installed as well as a kitchen stove exhaust fan vented outside. He said we have too much humidity in the home. Our humidity is very low in the Colorado mountains. The glass is also icy cold to the touch & we have had a very mild winter so far.
    We live at 8,000′ and I think the argon gas leaked out. It is colder in our home than when we had our old windows. When the wind blows you can feel airflow in our home.I need some professional advise. We are retired & on fixed income & are paying about $13,000 for something I feel is not an improvement at all. Talking with Customer relations we agreed to see how the installation helps. I do not feel it will make a difference on the glass temperature.

    1. Sorry to hear about your trouble. It doesn’t make sense that you said the auditor said you had too much humidity and you think your humidity is low. Stick to the facts and you’ll have an easier time finding a solution.

  96. I have seen hypocrisy before and I have to say, you dog, are a huge hypocrit! I wanted to do a little research before making a commitment and stumbled upon what I would call one of the biggest BS sites I have seen. You repeatedly state- why do the renewal folks constantly degrade other companies and all this is here is your pundit to do exactly that. Sure, sugar coat it here and there, but you do nothing but what you cite the other guy for and it is very clear you sell the vinyl windows. It also seems to me that they must be hurting your business and you are lashing out here on your web site. I hope others see through your comments as I do- That being said, I had someone from renewal over on Tuesday, he was nothing like you describe. He was professional and informative, did not mention any other company at all, until I asked him about a well know window company, and all he did was hand me their warranty to read. Much unlike the person I met from a local big name company that has vinyl windows. That guy was like a pit bull, he was pushy, sort of rude and just very off putting. Left in a huff when I told him I wanted to speak with the renewal guy because he made me want to speak with them more since he told me how great their window was, but it was expensive and did not really seem to care what I wanted. My choice with him was white, white, white but I think if I put in a special order, I could have gotten white. The andersen guy gave me color options- how unique!

    I did what you asked others to do for you, I looked up the claims you say they falsely make before I wrote this. In NY, a life time warranty is either express or limited, if it is the latter, which any warranty I have seen is, the limits are huge. And that limited status gives the company a huge out- the pushy window guy’s company is in its 3rd or 4th iteration, go out of business, come back under another name. I was impressed by the andersen as you are, I have vinyl windows now, they went bad about 10 years after I got them, some broke in less than 5 years and to take advantage of that life time warranty, I had to pay someone to come out just to look at the window. I read the andersen warranty and want to confirm with my rep, he said no cost for any service visit and non prorated. Still mulling the decision, your site actually is making me lean to them, after all, why would you knock them if they were not such a huge threat to you. I am willing to pay more for a better product, they are not that much more than the vinyl windows a saw and I feel that if I am not going to have to replace them where I now on my second set of vinyl windows since I bought my house- replaced the ones that were here when I moved in and they were in pretty bad shape, and there are two andersens that were here when we bought, that I did not replace, they still function but they are not as good holding i n the heat as the windows I saw, I will replace them too. The rep showed me the date on them, said they were put in in 1984, which correlates to what the person I bought the house from told me. The 2 andersens last 34 years, in that time, this house had 2 sets of vinyl, so even at twice the cost, seems they are the best value. Thanks for helping me make up my mind as I wrote this!

    1. Hi Sandy, thanks for taking the time to write. I don’t believe I ever said that all Renewal reps were bad people. You can tell from the comments that there are a lot of folks out there who didn’t like their interaction. You’re also right that there are plenty of pushy and rude salespeople selling other types of windows. There are plenty of stories about that on the site too.

      My company offers several types of windows, but we don’t offer a composite product like that because I think if you want the look of a wood window then a real wood window is a better option than an imitation wood window. You certainly don’t need to agree with me. This is America you can buy anything you want.

      You’re also right that all warranties are limited warranties. The Andersen warranty is a limited warranty too. I have seen plenty of vinyl window warranties that seem to me to be better than the Renewal warranty. When he handed you a warranty what did you see that you didn’t like? I’d be curious to hear how it compared.

      If anything I think Renewal is great for my business as they let people appreciate the other options. Our offering tends to look pretty great by comparison.

      I’m glad to hear you’re happy with the option you found. Obviously many people are happy with the products or they wouldn’t exist. I’ve never said that the products weren’t fine windows. My criticisms typically have to do with the sales process and the claims made by the salespeople. You can read feedback from both prospective customers and Renewal salespeople on this very page.

      Good luck with your project!

    1. The only real advantage to fiberglass that I’m aware of is the look. They’ll tell you all sorts of stories, but it’s really the look that you’re paying for and that’s ok. The air infiltration rate are typically worse than a nice vinyl window and the cost is typically quite a bit higher. If you love the look then go for it, if not you may want to look at other options.

  97. Had a similar experience to most people here. Sales rep was very nice, but I honestly thought someone would come out, measure, and show us some pricing. Instead, it was like a 90 minute tutorial, which is fine, because it was informative, but way too much information. Our quote was 10 windows for $25k, which would be 20k if we decided in 30 days, and 19k if we decided immediately. This was about double what I expected. Will be asking for some more quotes elsewhere.

    I agree they are nice windows, and they seem to be energy efficient… but I am very skeptical you make back your investment via energy savings. In fact, the whole ‘heat blocking glass’ would be highly inefficient in the winter, when you can get natural warmth from the sun.

    I definitely felt uneasy about the hard sell experience.

    1. My theory has always been that if you offer a genuinely good value there’s no need to push people into it as they’ll pick it on their own. If you don’t have a great value the only way to get people to buy it is to push them. There’s nothing more efficient about the Renewal windows. I’ve see pretty high air infiltration rates for them too. I’d bet you can find a nice vinyl window with better ratings for half the price.

      The reason people pick them is the look and I get that. Some people really want the look of a real wood window. In that case there are still plenty of options.

  98. yup. Renewal by Anderson just came in and gave me the full sales pitch……I need 15 windows pretty standard size in a colonial house……today only price …..$32k……..told me not to go with other types of windows as they will need to be replaced in seven years. Said all other warranties are bogus.

    1. Based on the comments we receive from all over the country that seems to be their standard practice. Seems to me that they could sell so many more windows by treating people better, but they haven’t asked me to run the place!

  99. Here is my little experience dealing with the Renewal by Andersen. I have a project to replace 16 Windows and one patio door for my 25 years old house. I had an appointment with them for this past Friday. A rep showed up promptly at the appointment time. She seemed a bit nervous about the whole sales thing and I think she forgot to give me her business card. But 15 minutes she got her footing and did a good job of explaining what Renewal was and other stuff. As stated in the other reviews, she also berated vinyl. I even showed her this page to her after the presentation. She claimed that she had seen it or heard about it with no rebuttal. She asked me what I thought the project would cost. I said between 10-12K. She told me up front that I was not even close, but went through the entire presentation and measurement. The magic number before any discounts was 38K. I believe she brought it down to about 32K with the specials they were running. I told her I was in the process of getting more quotes, and I would get back to her. That was the last I heard from her. No formal quote was sent out. Since I did not have her card I didn’t even know how to contact her or even thank her for the time she spent. I think she knew that it was a no sale, so why bother. I did receive a review email from the company to rate her performance.

    I finally landed up going with Andersen 100, installed by the Home Depot. The total project cost is a little shy of 19K.

    Considering that both Renewal and Andersen 100 are Fibrex material. No matter what the differences are between the two, the Renewal pricing is simply obscene and cannot be justified unless you have a lot of dough lying around. I suppose their whole business model is, even if they lose one deal out of two possible leads, they are still in the game.

    1. Thanks for taking the time to write. I wonder how they would explain the differences between those 2 models. I figured one of their salespeople would have chimed in on that by now.

  100. Saw this statement “[f]or example, you can now get real wood windows from Jeld-Wen with a lifetime warranty on the frames that covered rot or termites or any damage” and the statements regarding Renewal by Andersen sale practices reporting that a “lifetime” warranty in New York state is 7 years. While I am NOT a lawyer, basic research shows that New York state law requires that the duration of a warranty be specified. In the case of the Jeld-Wen warranty on the frames, “lifetime” means for as long as you own your house in which the windows were installed (http://www.jeld-wen.com/en-us/product-support/documents/warranty-information) and is specific to “AuraLast Protection for
    Wood Products”, which may or may NOT be all of there wooden products.

    In general, I agree that Renewal by Andersen does have some “clever” (my experiences does NOT match others that posted on this site, so perhaps I am being generous with that adjective) tactics to encourage customers to purchase their products, but that being said, it appears that if you are willing and able to pay you are getting a good product with good service to back it up. Consumer reports rates them as one of the top companies for windows (with predictable below average scores for price). Jeld-wen did NOT fair quite as well (I believe average but with a much better price point).

    1. Right, lifetime warranties are typically good for as long as you own the house. The Renewal salespeople seem to think that somehow means 7 years and I think that’s not based in reality. If I’m wrong it should be easy for them to point to a source. Since they don’t I assume they don’t have one.

      You’re also right on the Jeld Wen warranty. It’s not every single window they make, it’s the nicer windows. They, like Andersen, also make cheaper new construction products that are geared towards builders and are not as nice. I don’t want to be defending Jeld Wen too much as I’ve has some irritating service issues with them. I was just using it as an example, that there are plenty of real wood options that I would prefer over the imitation wood.

      Of course everyone doesn’t need to agree with me. Thanks for taking the time to write.

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