We’ve included Gorell windows here to make a point. Gorell is a brand that was consistently praised by some of the “experts” online. They were often on a very short list of recommended brands and folks reading that sort of information would have thought that Gorell windows were a fantastic buy.
Today the old Gorell company is bankrupt and all the folks who listened to that advice and purchased Gorell windows have no warranties and no access to new parts.
The Gorell name was purchased by Soft-Lite windows and they still made products under that brand, but they are not the same products made in the past. Perhaps more importantly the warranty liability rests with the bankrupt company so those folks who bought those old Gorell windows are out of luck.
We’ve seen this happen dozens of times. Republic windows and Schuco windows are two more example of this same risk. When considering replacement windows for your home it is important to consider who the manufacturer is and how likely they are to be around for the long haul. After all, you’re expecting these new windows to be in your home for 20 or 30 years. If you need warranty service you’ll expect the company to be around to live up to their responsibility.
There are several other very small manufacturers out there now that are very highly regarded online. Some of them do actually make a fine product, but the inherent risk in working with a company that small shouldn’t be discounted.
I’m not saying you need to work with Andersen windows or Pella windows because you’ve heard their names. In fact, their products aren’t right for a lot of folks. I am saying there is more to a good product than good ratings and a fancy brochure despite what some “expert” might tell you.
When considering your options consider the product, the ratings, the warranty and the company. All are important parts of the puzzle. While nothing is certain in life, a manufacturer that is large, well established and well financed is much more likely to withstand the test of time. Nobody wants to be the last person to order Gorell windows, but somebody was.