Moss Windows come from Moss Supply Co located in Charlotte, NC. The windows are typically distributed through lumber yards and supply houses from Texas up to Maryland. Moss Supply Co was listed as having sales under $30 Million which is relatively small for a replacement window manufacturer.
For a small company they sure do offer a lot of products with very confusion model numbers and names. It’s almost like they don’t want you to understand their offering. Here we’ll be reviewing the following models: (this is really how they list their models)
Moss replacement window reviews:
- 3300
- Winchester Series 4346
- 3500
- Lexington Series 4500
- 6100
- 6400
- 6600
- 6800
Moss new construction windows reviews:
- Builders Series 1745
- Builders Series 1746
- Builders Series 1750
- Builders-Plus Series 1845
- Builders-Plus Series 1846
- Builders-Plus Series 1850
- 3200 New Construction Slider
- 3400
- 3600
- Lexington Series 4600
- 6000 New Construction
- 6300 New Construction
- 6300
- 6500
- 6700 New Construction Awning & Casement
- 6800 New Construction Awning & Casement
Really that is their product lineup. While it may seem strange to think that a company would deliberately produce models this confusing there is another factor to consider.
If Moss windows produce less than $30Million in products each year and they offer 24 window models, they sell on average $1 Million per window model they offer. That’s really small.
Based on our manufacturing experience one vinyl window production line can easily produce $7,500,000 in wholesale windows per year. That means the cost in inventory, equipment and maintenance to run 24 window models in such small volumes has to drive up the total cost of the products.
If that seems like a strange way to run a manufacturing business to you it seems that way to us as well.
While these replacement window reviews are being produced, please take a look through the best collection of window reviews online right here. You can also find common window sales tactics to avoid here!
Looking for reviews on Moss 1746 models. I do not like the finished look. Any comments?
Keep looking.
Do not purchase anything from this company and make sure your contractors do not use them and that you do not purchase real estate with their products installed. This company sells very poor product and then does not honor the warranty. I worked with the warranty/service guy as directed for over three weeks, then got a voicemail he would be out. I’ve now corresponded and spoken with the company no less than 18 times over the period of 34 days. Every time I have been promised something and sent them the information they requested within minutes of the call. Every single time they failed to follow up. No matter who I spoke with not one time did they do what they promised or respond in any way. The product was very poorly designed with a plastic part in the middle of a metal assembly under tension that allows the window to open/close. Of course the plastic part is going to break. I’ve heard every excuse in the book. I have had to repair nearly every window in the house myself at this point.
Their customer service is absolutely terrible. I have been begging for a replacement sache for months. The reason I need to replace is a manufacturing defect low e failure. I hope I never have a window broken.
Several seals broken on four year old windows. They said they no longer make my window and would send sashes to a local supplier. That was six months ago and no response. Looks like a bad choice.
Sorry to hear about your trouble. Let us know how it goes. I haven’t heard from people having too many warranty issues with Moss Windows, but smaller manufacturers can have more difficulty honoring older warranty claims.
Do not purchase anything from this company and make sure your contractors do not use them and that you do not purchase real estate with their products installed. This company sells very poor product and then does not honor the warranty. I worked with the warranty/service guy as directed for over three weeks, then got a voicemail he would be out. I’ve now corresponded and spoken with the company no less than 18 times over the period of 34 days. Every time I have been promised something and sent them the information they requested within minutes of the call. Every single time they failed to follow up. No matter who I spoke with not one time did they do what they promised or respond in any way. The product was very poorly designed with a plastic part in the middle of a metal assembly under tension that allows the window to open/close. Of course the plastic part is going to break. I’ve heard every excuse in the book. I have had to repair nearly every window in the house myself at this point.
Well Window Dog
Not good reviews and you offer little concern… we are having a horrible experience with Moss windows – We ordered 8 custom made grid panel windows , The first set we got had four broken windows , the grids were off anywhere from a quarter to half an inch on all 8!! We just got new ones yesterday… no surprises grids are still way off and the kitchen window is lopsided ? grrrr…this is not a joke and its a serious issue windows are expensive and vital part of thr home!!!!
The warranty doesn’t transfer if you sell your home. Or if you buy a home that has them. My windows are within the warranty period and I have a problem with three or four.
Windows or,
I’m looking to purchase MOSS windows 3600 to enclose my back porch. Do you have any update reviews?
Can someone tell me what the warranty is on Moss windows? I have two doubles that are leaking and the house is only 5 years old. I have called and left 4 messages with their customer line and have not heard from anyone. Thanks for you replies.