When you’re shopping for new windows you’ll find complaints out there about almost everyone. It’s certainly possible to find Vytex windows complaints and it’s important to understand what is often causing these customers to be so unhappy.
What causes Vytex windows complaints?
There could be a few causes, but one is probably the fact that Vytex installs windows for many of their dealers without the customers knowing about it. The fact that Vytex does the installations ins’t bad, but the fact that many of their dealers will lie about this fact is cause for concern.
For example, years ago I was in the Vytex manufacturing plant picking up a sample and I overheard one of their customer service reps calling a customer. She said she was calling from one of their dealers to schedule a measurement appointment.
Obviously she was working for Vytex, not for the dealer, but the customer couldn’t have known that.
It’s strange to me that some window salespeople will lie to their customers about something so simple, but it happens all the time. The salesman says his company has the absolute best window installers when they actually don’t employ any installers at all. The salesman might also say that they never use sub-contractors when the manufacturer is hiring subs to install the windows.
In my experience this happens all the time.
Why does this cause Vytex windows complaints?
Usually the issue is communication. Since the salesperson only works for the sales company he probably doesn’t know anything about installation. The installers are usually subcontractors working for the manufacturer so they’re a few steps removed from the commission based salespeople.
These salespeople are often only focused on getting the order so they make their commission. Then the order gets turned over to the installers and the salesman goes on to the next sales lead.
How can you tell if a company is doing this?
It’s basically impossible to find out if this is happening. Everyone involved knows that they need to fib about this. The installers know that if you ask who they work for they need to say the dealer. The reps on the phone know that they need to say they’re calling from “Window Company X” when they call to make an appointment. It’ just the way the system works.
What’s the bottom line?
Overall I’d say this isn’t a huge issue. I do always suggest avoiding the high pressure commission based in-home salespeople. That’s true if you’re buying Vytex windows or any other brand.
If you get a good quality product from a company that will be honest with you from the start it’s likely you’ll get a good result at the end.
How can you find a great window company?
That part is easy. Check this section for recommendations of window companies all over the country. There’s no better way to get new windows. You can find my company here and you can find recommendations of other companies in other parts of the country here.