Note: Since we published this post we’ve been in touch with Home Depot and they’ve provided some additional information. The original post is here and you can see additional notes at the end.
We’ve also added a new post on Home Depot window complaints and you can find that here.
So here’s a funny story. I was recently visiting the team at a home and garden show in Richmond VA. We had some information to show prospective customers regarding typical pricing for replacement windows. We try to be as transparent as we can regarding all of the costs associated with a project like this and we find customers tend to appreciate it.
One of our examples showed a real quote that one of our customers received from Home Depot At Home Services along with the quote he received from us. We use this to illustrate the idea that we can typically offer better pricing for similar products that a big box store. The example shows our pricing was over $2,000 better for a typical project than the pricing offered by Home Depot window installations team.
While we were there, someone with some affiliation to Home Depot window installations came up to one of our managers and told him that our information was incorrect. We asked him what was incorrect and he stated that Home Depot At Home Services offers a lifetime warranty on their labor. We’ve never heard this before and we’re pretty in tune with the window business so we asked him for a copy of the warranty. At first he said it was proprietary and when we asked why their warranty would be a secret he said we could find it online.
Our goal is always to be accurate so we checked online and found that the Home Depot At Home Services website clearly states that they offer a 1 year labor warranty. This isn’t the end of the world, but it is a pretty short warranty. It would be a real shame to pay thousands more for a project and then have to pay again a year later to fix something.
Our manager tried to show the friendly gentleman from Home Depot that their own website was pretty clear, but he didn’t seem interested. He told us he was a district manager in charge of 90+ stores. You’d think he’d have his facts straight 😉
Anyway, we got a kick out of it. Here’s a screen shot of their site and a link as well.
Update: Since we wrote this post we’ve been in touch with Home Depot and they’ve provided some clarity on their warranty for installed replacement windows. Home Depot offers 2 main lines of replacement windows through their installation program. They are American Craftsman (made by Andersen) and Vantage Point (made by Simonton).
The American Craftsman windows from Andersen come with the 1-yera labor warranty that we mention above. This is pretty weak, but folks buying these windows likely aren’t focusing on getting top quality.
The Vantage Point windows from Simonton do come with a lifetime labor warranty. They call it a craftsmanship warranty which the salesperson in me really likes. Craftsmanship sounds nice and warm. They did provide us with a written warranty this time which we certainly appreciated. The labor warranty comes from Home Depot and not from Simonton, and that’s the way all labor warranties work.
There are some limitations which mean it’s not the greatest warranty we’ve ever seen, but it is better than the 1-year warranty that comes with the cheaper products. We’ll likely write up a full post on window warranties from big box stores in the future.
Thanks to the folks at Home Depot for providing additional info about their services.
If anyone reading this has any specific questions on the warranty or the limitations post a comment and ask!
If you’re looking for a window company right now, the best advice we have is to check out our list of the best window companies all over the country. You can find it right here.