Here you can find detailed Cascade windows reviews. Cascade is a window manufacturer in the west and southwest. They have facilities in Washington, Oregon, Utah and Arizona. You’ll find their dealers primarily located in the same areas.
In 2020 Cascade windows purchased the assets of Amerimax windows which had manufacturing facilities in Loveland, CO and Woodland, CA. This acquisition gave Cascade coverage in a wide swath of the western US.
The Cascade window options we’ll be looking at include:
- Cascade Windows Reviews
- WinPro Windows Reviews
- Folding Windows
- Multi-Slide Doors
- Corner Doors
- Folding Doors
- Swing Doors
- Patio Doors
What about the Cascade Windows warranty?
The warranty for these windows is pretty solid. It’s a lifetime warranty, but it does have some limitations to be aware of. For example, they don’t cover corrosion if the windows are within 2 miles of saltwater. For folks in Seattle that may be pretty important.
They also don’t cover glass breakage and only cover stress cracks in the glass for 60 days after the windows are installed. I could see that being a problem for some folks.
How can you find a great window company?
When shopping for windows I do always suggest finding a great installation company before you fall in love with any particular window model. There are plenty of great window options out there but not as many local companies that are great to work with.
To find our recommended window companies all over the country check this section. If we know someone in your neck of the woods they’ll be listed there and they’ll be happy to help.
For example, my company will send you window prices without ever sending a salesperson to your house at all. The goal is to make this process easy and it can often be easier than you might expect.
Remember, for more great window company info you can find our suggestions for the best local companies in 2023 in your area right here. There’s no need to work with a company that gives you the run-around or makes the process difficult. There are plenty of fish in the sea as they say. The best way to get started is to check out our list of great window companies.
Beware this company knowingly sells and installs vinyl windows without UV protection in Arizona (and other states I’m sure), which means they start fading and degrading in less than a year.
Hi Bob, do you have any pictures of what you’re seeing in terms of degradation? I’m sure that would be interesting info for other readers to see.
case 53534 . door set as a double mortise at factory with a single mortise frame,no receiving hardware for locks.Cannot get hardware from dealers in my area.If you are looking for NO service after the sale this is the place for you.
surprisingly about two days after I posted this comment the company called.They sent a tech & the situation has been resolved.Thank you,Dog.
Hey, that’s great news. I don’t have any connection to Cascade windows, but maybe they’re keeping an eye on the site. Let us know if there’s anything else we can do to help out!
I just got off the phone with Cascade as they are the company that supplied/manufactured the windows for my Shea-built home in 2016. My 5+ year-old windows have seal problems and of course the Shea warranty is 1 year. Cascade seemed good on the phone, but I am very hesitant about their follow-through after reading all of the reviews. I couldn’t find one positive one. Is there anyone out there that’s had good luck with them standing behind their product?
Forget the ,”lifetime warranty” total scam. I have to call and email every year for repairs and it is a joke. This year I have left countless messages and over 15 e-mails so far. No replys as usual. Poorly made windows and forget about getting them fixed. I have no idea how they are still in business. Avoid Cascade at all costs. If you don’t believe me go to the BBB and read the reviews.
Finally got a call from them today, 03/10/2023. My house is 5 1/2 years old. Had Seals the broke due to high winds which they eventually fixed a few years ago.
4 months ago, had a new problem with Seals, water coming in from moderate to heavy rains.
They told me it isn’t a warranty problem!
Air coming in from broken Seals and mildew in the tracks.
Lastly, there was Ice on the Inside Pain!
Nothing covered by warranty according to the email.
Pictures were sent on all problems.
As I understand it, a Consumer can’t buy these windows as they are for Production housing.
Looks like I will be talking to an Attorney next week.
Hi John, I’m sorry to hear about your trouble with Cascade windows. I’d say your next move might be to read the text of the actual warranty. Generally it’ll explain what is covered and what is not. I’ve seen new construction windows with very short warranties so it’s possible you have no coverage at all if your house is 5-1/2 years old. For example, if the actual warranty is expired there may be no reason to pay a lawyer.
Let us know what you find and what an attorney says if you go that route. I’m sure you’re not the only one interested in that info.
We are considering putting Cascade Windows winpro series in our new home. Our current home has them. It was built in 2008. When we moved in this house in 2019 one of the windows had turned foggy between the panes . It took a while, but the previous owner had contacted them and they came out and replaced it under the warranty, no problem. We have another small window doing the same thing and we will contact them again. Perhaps I will comment on here to report how that goes. So far the service and warranty seem fine to me. However, I would rather have a warranty I never need. I also need a reasonable price tag.
I wanted to add my recent experience with Cascade Windows warranty.
Cascade Windows absorbed Empire Pacific Windows and was responsible for our lifetime warranty. I sent pictures at their request of the failed seal on the window. They agreed that it was under warranty, but I tried for months to get them to send a replacement pane. I started the warranty process in mid-November 2022. After huge delays and not returning many of my calls or emails, they finally said they shipped the window to the dealer nearest me. In early May 2023 still no window and no returned calls or emails. In mid-May I was able to reach the team lead in the warranty dept and she said that the window was shipped to the wrong location. She said that she would investigate and get back to me. No follow up ensued. I then contacted the manager of Cascade’s warranty dept by phone and email. She also never returned my calls or emails. I gave them an ultimatum to supply a replacement window by the end of June; 7 and a half months after filing my warranty claim. They never responded or followed up on the “mis-shipped” window in any way. I have therefore proceeded with a local installer who came to measure the same day I called and will install the window in under two weeks.
If you are considering doing business with Cascade Windows just pray that you don’t need to make a warranty claim. As far as I can tell, their “Limited Lifetime Warranty” isn’t worth anything except wasted time and aggravation.
I am currently having an issue with Cascade Windows. We had 30 eindows installed last winter. One of the windows had a flaw in it that we didn’t notice until after they were installed. It’s a flaw in the window that only is real visible when the sun shines on it. It is verticals from top to bottom, it’s like a perforation in the glass. Not a solid line. You can feel it on the inside. Cascade will flat out not even come look at it to see what options we have.
Very frustrating!!