If you’ve been considering ordering new Pella windows for your house you may have come across Pella window complaints online. You may be wondering if this is something to be concerned about. We’ll get to the bottom of it right here.
For starters, Pella primarily makes windows for new construction which means as a company they don’t always understand the remodeling customer. We wrote about this in a recent post about Jeld-Wen window complaints as they’re in the same boat.
New construction is just a different animal. Pella does make remodeling products like wood windows, fiberglass windows, vinyl winnows like the Pella 250 and the Pella 350, but they just don’t understand the customers.
There is a difference between Jeld-Wen and Pella in terms of how they’re able to satisfy customers and we’ll get into that as well.
You can also find our Pella window reviews here. They may help when you’re shopping for the best new windows.
I thought Pella was the best?
That’s part of the problem. Pella is one of the window manufacturers that spends the most on marketing. There are hundreds of window manufacturers in the country making both new construction and replacement windows. Unless you’re in the window business I bet you can only name 3 or 4 of them.
Why are there 3 or 4 window companies that you know and probably 200 that you don’t? Marketing. Does marketing make the windows better? No.
Pella and Andersen and Marvin windows spend a whole lot of money on marketing and advertising every year which is they they’re probably the only manufacturers you can think of.
Does this mean they’re better window manufacturers or that they make better windows? No. It had just about no relation to the quality of the products they produce, but nobody really thinks about that.
So, why are there Pella window complaints?
Mostly it’s a problem of expectations. People see an ad for Pella and it says “viewed to be the best”. I don’t know if you’d find anyone in this industry who would tell you that Pella windows are the very best windows. Whether we’re talking about wood windows or vinyl windows they’re perfectly fine, but unremarkable.
Unfortunately, the customers don’t know this. Someone might see an ad for Pella windows and give them a ring. A commissioned salesperson will come to your house and tell you that Pella is the absolute best. They’ll tell there’s nothing better out there. What they’re really telling you is they want you to buy so they can get their commission. Read about some funny and sad window sales tactics here.
Based on this the customer buys the windows and then might be disappointed when the actual windows show up. Pella makes fine windows, but not at all nicer than anyone else. In fact, I’d say their vinyl windows are definitely less nice than many replacement window brands. That causes customers to have Pella window complaints.
So, how should I decide who to work with?
The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.
I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.
It is not a good idea to fall in love with a window brand before yo’ve found someone to install them. That said, you can find the best window reviews on the internet right here.
To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.