Soft-Lite Windows Warranty Review

Here we’ll be looking at the Soft-Lite windows warranty review to see if the warranty on these windows is any good. You’ll hear a lot of claims about window warranties from the commission based in-home salesmen so it’s important to understand what is actually covered, and what is not.

Before we get into that there is another important risk to consider. Soft-Lite is a relatively small window manufacturer which is risky. They were recently purchased by Harvey Industries in New England and that may provide additional stability. I suppose the jury is still out on that.

How long is the Soft-Lite window warranty?

SoftLite advertises this as a lifetime transferable warranty and that’s exactly what it is. The warranty clearly states that it’s good for as long as the original purchases owns and lives in the house.

Soft-Lite window warranty lifetime coverage and limitations.

It’s also transferable one time and then it’s good for as long as the second owner owns and lives in the house. Also, pretty good.

If a competing salesman tells you anything about a lifetime warranty only being good for a certain number of years he’s lying to you. We’ve heard that claim for years and have never seen any documentation to back that up. So that claim in is just a lie in my book.

Are there limitations to the coverage term?

Yes. If you don’t live in the house full time the warranty is only 10 years from installation and it’s not transferable. That’s a big difference. They also state that if the house is used for long or short term rentals the commercial 10-year warranty would apply. They even specifically mention VRBO and AirBNB so if you rent a room on the side your warranty might be very limited. Something to be aware of.

Here’s the relevant section on that limitation:

SolfLite commercial window warranty limitations.

What is covered by the Soft-Lite window warranty?

The coverage of this window warranty is pretty solid. They cover all of the vinyl frames, moving parts and insulted glass for the full term of the warranty. That’s relatively common in this industry, but we do see some window warranties will shorter coverage.

There are some important limitations and you can find those below.

What is not covered?

There are a few important limitations to the SoftLite window warranty. For example, the warranty on the internal blinds is only 10 years. That’s shorter than some other manufacturers, but similar to what many companies offer.

Another important limitation is that shipping of parts or labor to install the new parts is not covered. That means if there was some substantial failure down the road you could still be responsible for a substantial cost to fix it. You’d get the parts for free but the labor and shipping costs could add up.

There is also only 10 year coverage on painted exterior frame. That’s also relatively common.

In addition to that, glass breakage is not covered unless you purchase a glass breakage warranty with the windows. Without that optional warranty the only glass breakage coverage would cover a stress crack within 1 year of installation.

Soft-Lite windows warranty glass breakage coverage.

How do you register and transfer the Soft-Lite windows warranty?

This is an important aspect to note. The Soft-Lite warranty must be registered within 60 days of installation in order to be valid. If you don’t do that you might get no coverage at all.

Also, if you transfer the warranty to the next buyer of the house there’s a $250 fee. The transfer also must be completed within 6 months of the transfer of property ownership. If that step doesn’t happen the new owners would have no warranty at all. Fees for warranty transfer are pretty common, but $250 is on the expensive side

How to transfer your Soft-Lite windows warranty.

What else should you be aware of?

There are a couple more interesting aspects to the warranty. For example, if you have a problem and they deny your claim you can’t sue them. The warranty says you need to pursue your claim through arbitration. And, you need to do it in Ohio.

Arbitration is often confidential so you wouldn’t be able to see what problems other customers have had. They also say you can only enter into arbitration as an individual so there’s no opportunity for a class action claim. We recently saw Renewal by Andersen add this language to their warranty too.

I’m not a lawyer, but this aspect of this warranty doesn’t seem to be great for the customer.

Finally, they note that the foam filled cavities may not actually be filled with foam. That’s been the subject of lawsuits against other window manufacture. These other companies were advertising foam filled windows that were not actually foam filled. It sounds like Soft-Lite is trying to make sure they don’t get sued over that.

Soft-Lite foam filled windows warranty limitations.

What’s the bottom line?

Overall the warranty is perfectly decent. If you’re planning on renting the house or putting it on AirBnb I might suggest looking elsewhere but for an owner occupied house it’s a perfectly good warranty.

It does sound to me like they’re trying to make sure they have ways to deny claims down the road, but I suppose every company does that. Be sure you understand the limitations and requirements and you’ll probably be just fine.

How can you find a great window company?

That part is easy.  Check this section for recommendations of window companies all over the country. There’s no better way to get new windows.

Other posts you might find interesting:

Update: We now have more recommend LOCAL window companies than ever before.   Click here to see who we recommend in your town.  It's 100% free.  You'll thank me.  There is no better resource; you're going to love it.  See for yourself right here.  

3 thoughts on “Soft-Lite Windows Warranty Review”

  1. If you have a problem, you might get help from the original installer. Otherwise, the manufacturer will direct you to watch a video. What’s a 85 year old grandmother to do when it’s winter an the window won’t go down?

    1. Hi Rose, are you still having problems? Here’s an idea that’s a little tricky. If you call a Soft Lite dealer and ask them for a free quote for new windows they’ll send out a salesperson for you. Don’t tell them you already have Soft Lite windows, just tell them you want a quote for new windows. When the salesman gets there show him the window you’re having trouble with and ask if he can help. It’s probably something pretty simple. Even if he can’t fix the window he can probably make it close.

      Years ago when I used to do in-home sales I did quick fixes for folks all the time. It’s obviously a waste of his time since he only gets paid on commission and you’re not buying new windows, but it might get your window fixed. If you weren’t an 85 year old grandmother I wouldn’t suggest such an underhanded maneuver. Sometimes you gotta do what you gotta do. You can always give him a tip or something for his trouble.

      Any window salesman could probably fix it up, not just a Soft-Lite dealer. Good luck!

Leave a Reply

Your email address will not be published. Required fields are marked *

best replacement windows of 2015