Soft-Lite windows complaints can be caused by several factors. If you’re considering buying these windows it’s worthwhile to understand what makes some customers unhappy. With that knowledge you should be able to make a decision regarding which windows to purchase with less stress.
So, let’s find out what causes customers to be unhappy about Soft-Lite windows.
What causes Soft-Lite windows complaints?
Believe it or not the majority of the Soft-Lite windows complaints that I’ve heard have more to do with the in-home salesmen than the windows themselves.
SoftLite windows are commonly sold through window dealers which are often little more than sales companies. These companies will generate leads either by knocking on doors or going to home and garden shows or maybe approaching you at a Home Depot, Lowes or Sam’s Club store.
They’ll tell you they’re “working in the neighborhood” or they have a super special promotion available and they’ll ask if you’d like a quote on new windows or siding or a roof.
If you agree to that free quote they send in a well trained commission based in-home salesman to close the deal. These guys can seem great, but they’re sometimes not operating with your best interests in mind.
When they arrive they’ll seem nice, they’ll put your dog and make great small talk. They might say they went to the same school as you or they could have kids in the same program as your kids.
Be cautious because the sales process has already started.
Why are in-home window salesmen bad?
They’re certainly not all bad. I don’t mean to imply that everyone selling windows is out to rip you off, but plenty of them are.
These guys usually drive their own cars for hours to your house. They’ll burn their own gas and waste their own time for $0 if they don’t get you to buy their windows.
That means they can have every incentive to close the deal without a whole lot of concern about whether or not the solution they’re proposing is actually what you need.
For example, I’ve heard of one salesman going on for a long time about the high-quality balances in the windows he sells. The issue was that the customer was buying sliding windows and sliding windows don’t even have balances at all. He was just following his script and selling something that was not going to be delivered.
This can be a funny business.
Other than the pushy salesmen are Soft-Lite windows ok?
They certainly can be. There are some downsides, but you could say that about almost any windows out there.
What about warranty issues?
In addition to Soft-Lite windows complaints about sales people you’ll also sometimes see complaints about warranty coverage.
In my experience this has more to do with the customer not understanding the coverage. For example, there is no warranty coverage for labor to fix an issue or for faulty installation.
So, if the dealer you hire to install your windows screws it all up that’s between you and the dealer. Soft-Lite has nothing to do with it and they would deny any warranty claim. That’s not them being bad guys, it’s just them honoring their written warranty.
For more info on the SoftLite windows warranty check this window warranty review.
Should you buy SoftLite windows?
That’s really up to you. I’m sure there are plenty of Soft-Lite dealers out there who are completely great. I actually know several of them and I do recommend them to readers.
In my opinion there’s no fundamental issue with Soft-Lite windows, but some of their dealers can be less than fantastic.
Their limited dealer network means that there may only be one company in town offering a certain Soft-Lite window model. If that one company doesn’t seem great you should NOT work with them.
What’s the bottom line?
We sometimes hear from readers who have fallen in love with a certain window model, but they don’t like the local dealer. They always ask if they should buy the windows anyway to get the outstanding quality.
That’s an indication that they’ve received a pretty good sales pitch because there are plenty of good windows out there. There’s absolutely no need to work with a company that doesn’t treat you well in the beginning. How do you think they’ll treat you when there’s a problem at the end?
With all that said, if you do find a great dealer of SoftLite windows and you think the prices are fair you’ll likely be perfectly happy with the results.
How can you find a great window company?
That part is easy. Check this section for recommendations of window companies all over the country. There’s no better way to get new windows.
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