If you’ve received a quote for Sunrise windows and done some googling you may find Sunrise window complaints. Is that a sign of a problem that you should be aware of?
First, I’d say it’s important to be aware that you can find complaints about anything on the internet. That may be one of the joys of living in the 21st century. Someone hates everything and they’re happy to tell you all about it. Sunrise window complaints aren’t any different.
They are known for their sales training which can cause problems.
Sunrise windows does have a reputation in the industry for offering very in-depth sales training. This could be training from the manufacturer for the dealers or for the dealers from outside consultants.
Either way, you can sometimes find Sunrise window salespeople making claims that are a little on the creative side. The folks selling Sunrise windows are often paid 100% commission (this is not unusual in the window business) so they’re very focused on getting an order. They may tell you all about Cardinal glass or upgraded balances or full frame installation or super special foam insulation.
If they get you to sign on the dotted line they likely make 10% or more of the contract price in commission. If they don’t they get nothing.
You can probably see how this would lead to someone doing anything they can to get an order. I’m not saying Sunrise windows teaches this directly. On average I do think their dealers are going to be on the aggressive side. That sales pressure can lead to Sunrise window complaints.
Is this unique to Sunrise windows?
No. You’ll find a similar situation with most in-home window salespeople. That’s why we write about common window sales tactics here in one of the most popular sections of the website.
While this isn’t unique to Sunrise windows you may find it happening in a larger percentage of the total customer interactions with Sunrise salespeople than many other manufacturers because of their focus on sales.
Does this mean you can’t get a good deal on Sunrise windows?
Absolutely not. I’m sure there are dealers out there offering perfectly fine deals on Sunrise windows every day. We know some of them and recommend them on our site. Their windows are perfectly fine, the challenge can be finding a good dealer.
I do think you’d find that the average selling price of Sunrise windows nationally might be higher than other brands and I don’t know that there’s anything special about them to justify that cost. I’m sure their salespeople will be happy to disagree, but that’s my opinion.
The average would be higher because some companies out there are really marking up their prices and using their fancy sales skills to try to justify the additional cost. Is a company doing that offering the best deal to you? Probably not.
So, how should I decide who to work with?
The window business is challenging, that’s for sure. Every company says they’re the best and they all say that everyone else is horrible. It can feel difficult to navigate, but luckily it’s really not that hard.
I always suggest starting with a company with a good reputation and a solid track record. Then listed to what they have to suggest. Ask any questions about it, ask about options both more expensive and less expensive. When you feel like they’re offering a reasonable value that fits your needs you should buy it.
To try to help in that regard we’ve compiled a list of great companies all over the country. We may not know anyone in your neighborhood yet but it doesn’t’ hurt to ask. You can find our list of the best replacement window companies right here.
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How can you find a great window company?
That part is easy. Check this section for recommendations of window companies all over the country. There’s no better way to get new windows.