Window World Reviews

window world reviews

Window World is the largest replacement window installation company in the country.  They must be doing something right.  While often criticized it is important to understand what Window World offers.

Is Window World a franchise?

Yes, as far as I know all of their stores are franchises.  This means the service you’re likely to get is dependent on the individual franchise owner.  Some of their franchise owners own many locations across the country and some just own one.  Some of their owners run great businesses that provide great service to their customers and some don’t.  That’s why you’ll find some Window World complaints online.

Over the last few years they have started selling products from different manufacturers.  They don’t make their own windows (despite the impression that a salesman might give you).  They’re buying windows from a manufacturer and reselling them under a private brand.  This can make it challenging to compare the options.

Here we’ll review the following models:

  • Comfort World 2000
  • Comfort World 4000
  • Comfort World 6000
  • Sliding patio doors
  • Casement windows

We’ll also look at:

  • Window World pricing
  • Window World warranty
  • Window World service

Remember you can easily find a decent amount of negative information about Window World online.  Most of it isn’t really relevant to your project, but it is important to search out reviews and feedback from folks who live in your city.  That will give you the best idea of how the local franchise operates.

A common criticism they receive is related to their marketing strategy.  They advertise new windows for low prices.  In reality most of their quotes will be significanly higher and some folks feel this is a little deceptive.  They do tend to offer pretty competitive prices, but they typically have about average prices.

What about their installers?

It is common to hear feedback that Window World doesn’t pay their installation crews well.  Their installation teams are typically subcontracted and paid on a per window basis.  This means the more they get done in a day the more money they’ll make.  That typically leads to an efficient work crew, but it can also lead to folks working too fast and rushing to complete a project.

I think it’s important to take this with a grain of salt as any company installing that many windows per year will always have a few issues.  I don’t think this is necessarily an indicator of the quality you’re likely to receive.

We do also hear negative feedback about their salespeople from time to time.  A company with hundreds of salespeople will always have a bad apple from time to time so this isn’t something to be too worried about.  Just be cautious of claims about them making their own windows or trim products.  Window World doesn’t make anything, but they do install a lot of windows and sliding patio doors.

As we get the window reviews uploaded you’ll see that their Comfort World line of windows is of decent quality.  There’s nothing too bad about them, but there’s nothing too great about them either.  Window World offers pretty good prices, but you may be able to find a better value out there.

For now you can find the best replacement windows reviews here and you can also find information on common window sales tactics to avoid right here.

Is Window World any good?

Well, they’re known for being cheap which usually comes with compromises. We mentioned that they’re known for paying installers less than other companies. Imagine if you got fired from your job today and your boss tried to replace you by offering half as much money to the next person. He may be able to fill your seat but he likely wouldn’t get the same caliber person. That’s one challenge Window World faces.

Another is that they’ve switched to using some of the cheapest windows available. They call all the windows they sell Comfort World” so it’s hard to tell what the product really is, I have to think that’s intentional.

Many of their franchises are offering windows from Mi Windows which is a company known for making the cheapest possible windows. Even their executives told me they make cheap windows, not nice windows. That might work great for a flip house or something but it’s not the best solution for everyone.

Now you can find our Window World FAQ here.

Other posts you might find helpful:

How can I find a great window company to work with?

That part is easy.  Check this section to find our recommended window companies all over the country including my company. I think you’ll defininltey appreciate the difference.

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Comments

314 responses to “Window World Reviews”

  1. Dale Luy Avatar
    Dale Luy

    Why is the company called Window World because their product and installation are so poor you are guaranteed to feel and see the outside world! Windows were crap – excess plastic inhibited opening and closing of windows and screens. They actually cut small velcro like strips and attached them to sashes to try and tighten the window so it would not leak. When wind blows grit settles on window sill – am I reliving the Dust Bowl? Less than 8 years starting to replace the Window World product. When pulled out among the usual problems – no attempt during installation to wrap the window; two windows had a one inch gap from bottom of sill to window frame, no wood, foam or insulation in the gap. We have used Anderson, Applebee, and Simonton windows in replacement all much better and local contractors actually do the work properly. What is Good Housekeeping getting paid by Window world to put their stamp of approval on this scam company?

  2. Grant Hayward Avatar
    Grant Hayward

    Hi Window Dog,

    I live in the Sacramento, CA area and just signed a contract with Windows World of Greater Sacramento to have six XO windows replaced with their “Simonton” 5000 slimline series – four of them are 60 x 72, and the other two and 60 x 60; also, their French Patio Door, 92 x 76. The total amount financed at 0% over 1 year is $9200. I put quotes around “Simonton” because their 5000 Slimline series is apparently exclusive to Windows World and does not appear in Simonton’s catalog. I reached out to WW to clarify which Simonton series it compares to the most. Note that I can still cancel this contract and have until next Wednesday, 12/6/23.

    The reason I am conflicted on this WW contract is because Northwest Exteriors gave me their offer once I called them to cancel our appointment. They offered $10,050 cash price, or $11,050 (0% financing price over two years) for Anlin Del Mar for the same six sliders, as well as the Anlin Malibu, the Sun Matrix Low E package to all windows and the patio door, and Sound proof added to the patio door as an upgrade. I was really surprised to receive this price for the Del Mar because I had previously received quotes for the Anlin Catalina for $2-3k more.

    I need your help! Should I cancel my contract and go with the Del Mar? I know Anlin is a good brand, but for WW I can’t find any reviews for their “Simonton” 5000 Slimline Series. Any assistance you can provide is most appreciated.

    1. thewindowdog Avatar
      thewindowdog

      Hi Grant, I’m not familiar with the Simonton 5000 Slimline windows either so I can’t easily tell you which is a better choice. I’d just look at the products to see which option you think is worth more. If you think the option from Anlin is a better product and worth the price difference then that’s the way to go. If you’re unsure you can always cancel a contract so you have more time to evaluate the options. I’m sure they’ll still take your money if you decide to go back to them in a week or two.

      1. Grant Avatar
        Grant

        Hi Window Dog,

        Thank you for responding with your advice – to clarify, it is actually Windows World’s exclusive model re-branded from Simonton’s Daylight Max they call the Slimline 5000 series, which is apparently a newer model and doesn’t have really any reviews online yet. My local WW (Greater Sacramento) gets great reviews, but so does NW Exterior, and the Anlin Del Mar is a very nice series, so I’m thinking I shouldn’t pass it up.

        Also to add, all windows and the patio door are retro fit, and the WW contract is actually financing $8800 over 1 year at 0% interest, whereas NW Exterior offered a cash price of $9,750, or $10,403 over 1 year / $10,725 over two years, both 0% financing.

        1. thewindowdog Avatar
          thewindowdog

          Did they tell you if there are any differences between the Slimline 5000 and the Daylight Max model? I wonder if it’s different in any way or just a private label of the same window. Companies do that from time to time. If you ask them for the NFRC CPD# I could try to look it up to see, but they may not give out that info easily. Sounds like you prefer the Anlin and are ok with the price difference so it may not matter.

          1. Grant Avatar
            Grant

            They said it is essentially the same thing as the Daylight Max series, and I am waiting for them to send me the NFRC CPD #. I am also trying to find online the CPD # for the Simonton Daylight Max 7200 series but am unable to, as this would be a good indicator of what the WW 5000 series is. What’s odd is Windows World does not show up in the list of manufacturers on the NFRC directory: https://search.nfrc.org/search/searchdefault.aspx so I’m assuming they must be piggy backing off the Daylight Max CPD #, but that remains to be seen.

            According to the WW brochure, the U-Factor for the 5000 Slimline series is .28, and the SHGC is .23.
            The Anlin Del Mar brochure shows .26 U-Factor, and .18 SHGC.

          2. thewindowdog Avatar
            thewindowdog

            That makes sense. Window World is not a manufacturer so they wouldn’t be on that list. They’re the dealer or installer, but they don’t make windows.

          3. Grant Avatar
            Grant

            Here is the NFRC stats based o nthe CPD # they provided: https://search.nfrc.org/search/cpd/cpd_search_detail.aspx?cpdnum=SBP-A-18-27191-00002

          4. thewindowdog Avatar
            thewindowdog

            It’s definitely made by Simonton but unfortunately it doesn’t show a model name.

  3. Grant Avatar
    Grant

    Oh you are right, my bad. Windows World uses Associated Materials, Inc (AMI), correct? The same manufacturer for Alside, whereas actual Simonton uses PlyGuard. But then, I can’t find AMI on the NFRC list, either. I suppose I should just wait for WW to send me the CPD # and go from there. Or, if they don’t, I’m thinking to cancel and go with the Del Mar. I’ve read so many positive reviews from homeowners and experts about the Del Mar, whereas, like I mentioned previously, I can’t find any reviews for the WW 5000, except for a thread suggesting to go with the Del Mar over the WW 5000.

    1. thewindowdog Avatar
      thewindowdog

      No, Window World used to sell windows made by Associated Materials, and they might still sell some, but we’ve seen them recently offering windows from other brands. Since you were quoted Simonton windows that’ll be the manufacturer. It might be listed under Ply Gem.

      1. Grant Avatar
        Grant

        The NFRC label they sent me shows Windows World 5000 series. I believe the reason it doesn’t show the model on the NFRC site is because it’s exclusive to WW, and they haven’t made it onto NFRC’s database yet. I can’t upload pictures to this thread, but the specs on the label match the NFRC stats, although the label is for single-hung, not single slider, though I’m not sure that makes a difference?

        1. thewindowdog Avatar
          thewindowdog

          That makes sense, it could actually be a unique model. I don’t know how much time you want to spend on it, but one way to confirm would be to find a CPD# from a DaylightMax model to see if it’s the same. If the label is for single hung and you’re buying a single slider it would mean that the ratings you see on the slider might not be exactly the same, but I expect they’d be essentially the same so I wouldn’t really worry about that.

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