Update: While these Window World reviews were originally written several years ago they’ve been updated in 2021 as we continue to work to provide the best replacement window information on the entire internet in 2021 and beyond. See info towards the bottom of this post for the most recommended window companies in 2021. Be sure to post a comment or send us a message with any questions!
Window World is the largest replacement window installation company in the country. They must be doing something right. While often criticized it is important to understand what Window World offers.
Is Window World a franchise?
Yes, as far as I know all of their stores are franchises. This means the service you’re likely to get is dependent on the individual franchise owner. Some of their franchise owners own many locations across the country and some just own one. Some of their owners run great businesses that provide great service to their customers and some don’t. That’s why you’ll find some Window World complaints online.
Over the last few years they have started selling products from different manufacturers. They don’t make their own windows (despite the impression that a salesman might give you). They’re buying windows from a manufacturer and reselling them under a private brand. This can make it challenging to compare the options.
Here we’ll review the following models:
- Comfort World 2000
- Comfort World 4000
- Comfort World 6000
- Sliding patio doors
- Casement windows
We’ll also look at:
- Window World pricing
- Window World warranty
- Window World service
Remember you can easily find a decent amount of negative information about Window World online. Most of it isn’t really relevant to your project, but it is important to search out reviews and feedback from folks who live in your city. That will give you the best idea of how the local franchise operates.
A common criticism they receive is related to their marketing strategy. They advertise new windows for low prices. In reality most of their quotes will be significanly higher and some folks feel this is a little deceptive. They do tend to offer pretty competitive prices, but they typically have about average prices.
What about their installers?
It is common to hear feedback that Window World doesn’t pay their installation crews well. Their installation teams are typically subcontracted and paid on a per window basis. This means the more they get done in a day the more money they’ll make. That typically leads to an efficient work crew, but it can also lead to folks working too fast and rushing to complete a project.
I think it’s important to take this with a grain of salt as any company installing that many windows per year will always have a few issues. I don’t think this is necessarily an indicator of the quality you’re likely to receive.
We do also hear negative feedback about their salespeople from time to time. A company with hundreds of salespeople will always have a bad apple from time to time so this isn’t something to be too worried about. Just be cautious of claims about them making their own windows or trim products. Window World doesn’t make anything, but they do install a lot of windows and sliding patio doors.
As we get the window reviews uploaded you’ll see that their Comfort World line of windows is of decent quality. There’s nothing too bad about them, but there’s nothing too great about them either. Window World offers pretty good prices, but you may be able to find a better value out there.
Is Window World any good?
Well, they’re known for being cheap which usually comes with compromises. We mentioned that they’re known for paying installers less than other companies. Imagine if you got fired from your job today and your boss tried to replace you by offering half as much money to the next person. He may be able to fill your seat but he likely wouldn’t get the same caliber person. That’s one challenge Window World faces.
Another is that they’ve switched to using some of the cheapest windows available. They call all the windows they sell Comfort World” so it’s hard to tell what the product really is, I have to think that’s intentional.
Many of their franchises are offering windows from Mi Windows which is a company known for making the cheapest possible windows. Even their executives told me they make cheap windows, not nice windows. That might work great for a flip house or something but it’s not the best solution for everyone.
Now you can find our Window World FAQ here.
Other posts you might find helpful:
- Why you should NEVER buy Simonton windows
- Renewal by Andersen Complaints – What’s the problem?
- Top LIES told by window salespeople
- Best replacement window companies
- How to get window prices by email
How can I find a great window company to work with?
That part is easy. Check this section to find our recommended window companies all over the country including my company. I think you’ll defininltey appreciate the difference.