The Alside Mezzo warranty is rather comprehensive and is in line with most higher end replacement windows. We’ll summarize the details of Mezzo warranty here. At the end of this post you can find a pdf of the Alside Mezzo warranty.
If you’ve been shopping for residential replacement windows you’ve probably seen that most vinyl window manufacturers offer “lifetime” warranties. At first glance it could appear that all of these warranties are the same, but they are certainly not.
One important factor to keep in mind is the difference between parts, labor and installation. For example, if you get foggy glass in your windows what will you do? Do you call the manufacturer or the company that installed the windows? Do you get new glass or a new sash? Who will install the new parts for you? What if you get a leak in your window down the road? The manufacturer won’t cover it if it was an installation problem. What will you do then? These questions illustrate the important differences in “lifetime” warranties.
The Alside Mezzo warranty includes:
- Lifetime warranty on vinyl
- Lifetime warranty on moving parts
- Lifetime warranty on glass seal
- Lifetime warranty on screens and screen frames
- 1 year warranty on labor
- Glass breakage NOT covered (optional warranty is available)
- Installation NOT covered (may be offered by your installation company)
The Alside Mezzo warranty is transferable, BUT when it transfers it becomes pro-rated after 10 years and is no longer a “lifetime” warranty. You might say you don’t care much about what happens after the warranty is transferred because you’ve sold the house and that’s not an unreasonable position.
Overall this is a pretty comprehensive warranty as it includes screens and hardware which are often left out of warranties. Remember that glass breakage is NOT included unless you get the optional warranty and the whole thing gets more limited when you sell the house.
On a positive note, Alside has been in business for over 70 years and they are owned by a $1 Billion corporation so they are likely to be around to honor their warranty long into the future.
You can download a copy of the Alside Mezzo warranty here.
You can also see our complete review of the Alside Mezzo window or take a look through our other replacement window reviews.
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I’ve been shopping for about 3 weeks now. One contractor quoted me $380 per window installed for the Mezzo. It seemed a little high to me. Can you tell me if that is average or above??
We sell this window in the NJ market . We sell that window ( depending on options and upgrades) at $350 – so yes that is a fair price
Brad, Do you wrap the exterior for that price??
I updated my previous vinyl windows because they had yellowed badly and lost all their effectiveness. I decided to use a company that sold the Alside windows. The sales pitch was that they would not yellow and that glass breakage was covered. Luckily, no broken glass. However, Alside is not honoring their warranty on the vinyl. They also are not allowing the original installer to do warranty work. I had to submit proof of purchase and a picture of the window. I doubt that anyone could see from the picture. It needed to be inspected. But within 24 hours, the company has denied my claim.
Hi Jewell, what is the problem with your current windows? It sounds like you might not have all of the correct info. Maybe we can help out.
The white vinyl frame of the window is yellowing. I was assured that these window frames would not yellow. I don’t know what else needs to be said about it.
When were they installed and what’s your zip code? You can also contact us privately and I bet I can point you in the right direction. Their warranty department has been very easy to deal with in my opinion. Your comment about not letting the installer handle it makes me think you might not be getting all of the info.